Alamo Rent A Car

Never again!!! we had the most RUDE lady check us in on 9÷25÷2015. We had reserved our car online due to the low rate through priceline. The lady at the counter was SO unbelievably rude. She had the worst attitude and tone of voice and completely ruined this experience for us. I looked over the counter to see if she was wearing a name tag and of course she wasn’t (how convenient). I was so upset by this. Also– our car was dirty. Upon getting into the vehicle we noticed that there was trash in the backseat. Before driving off we told the lady who was at the gate (she was much nicer). The only good thing was that the car was fuel efficient and got us where we needed to go. While the car was idling it sounded a little «rough» and my husband said it sounded like it needed an oil change. Return was quick & easy. I was glad we did not encounter the lady at the check-​in counter. I am applaud at her lack of customer service skills. We were exhausted from our travel across country, the least she could have done was been a little nicer.

I very much liked that I could check-​in online and skip the counter upon arrival. The car was clean and in great condition. The value for the price was also competitive. I would rent from Alamo at this airport again.
When we exited the lot with the rental, the gate attendant had to hand enter much information from our check-​in sheet and a hang tag on the car, which seemed odd because a barcode reader should have been able to do much of that. There was even a barcode on our check-​in sheet and the car, but the exit gate attendant did not have a scanner to take advantage of this. This was our first clue that the Cleveland Alamo station needs a bit of a technology upgrade from corporate.
When we returned the vehicle we had to go inside to the counter to check-​out because the lot staff did not have working hand scanners. We were told by the lot staff that they were broken that day and that many customers had been angry. Going inside was not a big deal because there was no line. Had there been a line, though, I would have been angry just like the other customers.
I’d recommend that Alamo review its technology tools deployment at this location to get everything upgraded and working properly again to avoid this avoidable problem.

The reservation process went smoothly and the prices were right in line. However, there’s a lot of construction going on at CLE and the directions for getting to the shuttle were not up to date, so it took extra time to figure out where to go.
I had to wait for the second shuttle which took extra time and then it seemed to take quite a while to get to the rental lots, which are all together in one area which made it difficult to figure out where to go.
I had opted for «Skip the Counter», but had to stop at a counter to ask where the cars were and I ended up speaking with a representative from another rental company who proceeded to make me go through the whole check-​in process even though I was telling her I didn’t need to do so. When I did finally make it to the cars, I was told to pick my car and go. There were a few intermediaries available, but several of them were the same model. Once I chose one and proceeded to drive off the lot, I was stopped at the gate to go through the check-​in process again.
When I returned the car, which was difficult to find the lot, I was expecting to drop off the car and go, as I had prepaid everything including a tank of gas, but I ended up having to wait for the whole check-​in process to be completed and then wait several minutes for the shuttle and even though I had given myself extra time to account for delays, I ended up racing and being the last one to board my plane and it took the entire flight time to get my strength back.
As for the car, I have no complaints. I’m not saying I won’t use Alamo again, but I will follow up my reservation with a phone call to be sure I have updated procedures.

Fast counter service, easy to find, extremely affordable and the car was great. I couldn’t ask for a better car rental experience! Thank you!

The car was in good shape and clean. The selection was OK. I would have given 5 stars but the ad promoted a Jetta and I got a Chrysler (a cheaper car) and came to learn only a few Jetta’s are on the lot.
Check in was a bit slow and frustrated to learn after waiting you can actually go to the desk nest to Almo as well. NO signs tell you this is possible but once I finally reached desk I heard the employees at next booth yell out «Alamo customers may come here as well».

Great car selection. Great prices. Impeccable customer service. Always reliable as a top notch car rental agency.

Fast service, great one way rate, and a very nice vehicle. What more could you want?

Alamo was the most reasonably priced rental. Downline and completed all information that allowed us to bypass the rental counter. From shuttle drop off until we were back on the road again in the rental car, it was Pleasant experience. Returning the car was easy and again a pleasant staff to assist. We will most definitely consider Alamo for our next rental.

Rented from Alamo when I flew to Cleveland Ohio for a wedding. Check out process was quick, very friendly staff! I ordered mid size car and when I went to parking lot they gave me choose and I went with Dodge Challenger V6– 3.6L engine.

Easiest car rental experience ever! Also, Mary Anne (who showed us to our car) was super helpful and friendly. Will definitely be using Alamo again!

Everything went very smoothly here, without the usual difficulties of the car rental process. Picking up and dropping off the car each took only about five minutes, the car was in excellent shape and actually exceeded the terms of the reservation in quality, and the staff was very friendly. I got a good deal on a last-​minute reservation – despite being under 25 – by bidding on Priceline.

My mom and I ended up renting here, because Dollar decided to close and cancel our reservation without letting us know. The worker here actually overheard our conversation with a Dollar employee on the phone and stayed open to help us out. Alamo was very efficient and had nice, clean cars, along with friendly, helpful employees. I’d definitely choose this place over Dollar.

I reserved a car online, and I was really please with the deal I got. There is a shuttle that takes you from the airport to the car rental center, which was about 7 minutes away. There were some other centers that were even father, so I’m glad I ended up here. I reserved a compact, and I ended up getting a new Yaris with under 1000 miles on it. It even still had that new car smell! It easily fit all three of us and our luggage. I loved driving it the whole time I was there!
I have nothing but good things to say about Alamo — their prices were the best, and they didn’t try to up-​sell me at the counter. Definitely will be using them again in the future!