Hertz Rent A Car

I travel to Cleveland for work often and always rent with Hertz. With Hertz #1 Gold things go well maybe 6 or 7 out of 10 times. Once they gave me a car with no windshield washer fluid in it. Another time the car reeked of weed. Another time the hood of the car was un-​latched when I picked it up and it almost flew open on the highway. Another time they screwed up my rental contract which caused delays. It’s not perfect but I think all car rental companies are awful to do business with. Hertz may be slightly less awful than the others. Yay!

Made a reservation last week to pick up a car tonight at 6:30. It’s 7:48 now and I still don’t have a car. Mother do about 20 other people with reservations that are standing around here. This has happened at this location multiple times. They don’t even care.

I was running late and Shavon and Ton Ely helped me get to the terminal so I would not miss my flight. Amazing service and they deserve a gold medal! Awesome service — thank you.

I wrote to Hertz: I dropped off rental car a day early and got charged more than original charges. Jessica at the return was going to check out with manager the difference on price and said she would call me in a half hour. Never heard from her. I want to know why I was charged more when returned car a day early at 15:31. Fuel was full and i was under miles allowed. Is this just a rip off? I would appreciate a response as my son rents from Hertz on a constant basis and I am sure he is not going to be happy about this.

Been coming to Cleveland for the past 3 years and my experience w this location hasn’t been so great. The cars are usually run down. 3 out 12 rentals in a year, the car I’m assigned to, breaks down on the road
I once book my prepaid an reservation a month in advance for a 4×4 suv vehicle during the winter and when I arrived. My car wasn’t ready till an hour later and was given a car class lower than what I booked.
Never received any President circle benefits here. Step your game up Cleveland hertz. I’m switching over to nationals when i fly into Cleveland from now on.

Although Hertz’s Orbitz rental details say that there is a Hertz counter «In Terminal» there are NO rental car counters in the terminal. Annoying but the rental car shuttle always seemed to be available, had good service and probably only took 5 minutes to get to the rental depot. Hertz employees were fast, friendly and efficient, and return is a breeze.
I don’t have my own Auto insurance so a three-​day, $ 8/​day care rental cost me $ 180 because of all the insurance and fees. Pretty ridiculous.

As customary with any car rental, Hertz takes a huge chunk out of your bank account in order to have a deposit for the car. After not receiving my deposit for a week, I called them and they now have no record that I exist and therefore, I am not getting my sizeable deposit back. I’m completely upset and will never rent from these jokers again.

Hertz offers competitive pricing in CLE, which is a great plus, but it shares with the other airport rental car companies an inconvenient, off-​site location. The shuttle for all companies operates jointly, but it did not seem to me that it ran very often, perhaps a consequence of CLE’s decline as a United hub. My car was clean and drove well, which I expect from Hertz, but the experience of the commute to/​from the airport to the rental center causes me to downgrade my rating. Otherwise, this would be a five-​star review.

Very smooth transactions — picking up and returning car.

I compare rental car companies to ordering restaurant grilled cheese. There are plenty of options out there, some hyped up, some fancy, some basic, but at the end of the day, you’re getting bread and cheese. And regardless of the quince paste or aged gouda or heirloom tomato that’s being stuffed into the grilled cheese, if it’s served a hot mess, with some sass, or with an upcharge that you’re totally unaware of, you’re going to be pretty damn annoyed.
Hertz falls squarely into the 2 star category for me.
The Good:
–Online booking is easy
–The cars have been clean
The Meh:
–The location is a pretty decent hike via shuttle from CLE, especially with the mess of the construction for the RNC this summer
–One two occasions I’ve specifically requested an SUV (winter weather necessity) and they didn’t have one available for me when I arrived on time for my reservation. The last thing I want to do is wait 20 – 30 minutes more for a car that should have been ready for me.
–The gas refill option is so damn expensive. And because of it I opt to refill the tank before bringing it back to the rental lot… there aren’t many gas stations close to the rental lot, which is kind of insane.
–The fees and taxes are never well-​explained and I feel like I always end up paying more than my rack rate I prepay online.
–I’m a Gold member but the last two times I still have to wait in line for my car assignment. What gives?
At the end of the day I’m still getting my clean rental car, but it’s just such a convoluted process here. But frankly, I don’t think it would be much better anywhere else.

Hertz’s service is unquestionably excellent. They know what to do, and do it well. The only thing that detracted from the experience is the location of all the rental car service lots. One must take a shuttle to get to/​from these lots… an extra 15 minutes lost. They’re efficient doing these transfers, but it is still a nuisance compared to other airports.

Horrible company polices with ridiculous up charges & even worse guest service.
The service rep, Parsy, tried to charge me an additional $ 36 to take the car an hour before my reservation time because that hour counts as an entire day.
I’ve never experienced service this poor. I can’t believe any company would leave a car sitting in the parking lot and force a customer to wait– On Christmas Day!- or pay for an entire day to take the car an hour early.
On top of this, I was told I would be required to present a receipt when returning (even though the fuel gauge shows it is full) to prove I put gas in the car or there would be an additional $ 13 fee.
I rent cars often and have never heard of any other vendors having these types of policies.
Despite previous positive experiences, based on the service I received today I will not be renting from Hertz again.

Despite the rental car lot being far away from
The terminals, the bus service is efficient. Hertz employees are friendly and helpful too.

Do not and I repeat DO NOT use this company or this location. They will add charges to your bill like fuel charges even after you fill up the vehicle. When you return it, they act too busy to see your fuel receipt and then add it on. What a huge scam!!!

I am usually a very positive review person but I will be honest I have to tell it like it is. As someone who travels and rents a lot of cars I am really looking at this from a perspective of some decent experience. The experience I have had with this company is probably the worst customer service blunder I have ever had in my entire life. This company literally accused me of not returning a car. Why would I ever want to steal a crappy economy level rental car. When I arrived at the drop off there was no attendant ready to receive my return. I believe this was the source of their process error. Due to needing to get to a flight I had to leave the keys on the seat. I left… got on a plane and went to my next location. Rented another car… did my trip returned this with no problem. 2 weeks later they called me asking where the car was. I could not even believe this. Then they just randomly hit my credit card for $ 1000.00. This amount was completely arbitrary and was not even associated with the cost of the car. My opinion is that this company has become TOO BIG to complete routine tasks and perform reasonable customer service. Buying other rental car companies and pushing their philosophy on them is an interesting approach to making everyone dislike renting cars. I will never rent from Hertz again and I hope hotwire dumps them because now I will not use hotwire either. Both companies lost business from a regular traveler for something really stupid. I am happy to give my business to another company who will treat me with some respect.

HORRIBLE. My husband, myself and our two year old son waited for over an hour to receive our rental. It simply didn’t matter that we had a reservation. The customer service was awful; plenty of excuses where apologies/​explanations should’ve been.

I come here every week and every week they find some way to disappoint. I have the highest status you can have with hertz, twice over, and still my car assignment is only posted half the time, so instead of saving time you have to go wait in line for something that should be automated. I need an enclosed trunk to lock up valuables, and rarely get one without asking for a different car; another trip to the counter. They have one, and only one, person checking cars out of the lot, and it’s not uncommon to wait 10 – 15 minutes (after spending 10 – 15 minutes dealing with their bureaucratic incompetence) to even leave the lot.
Also, I’ve been charged extra fees, and can never get a clear answer why. They don’t tell you when you drop off the car, the fees just show up on your credit card, and then you’re either ignored or get a run around when you try to clear it up.

Could have done better.
I am a gold member which means I am supposed to be able to skip the main line and go right to my car. My flight was overbooked and I had to take a later flight. I called Hertz to provide updated flight info so I could skip the line as a gold upon arrival. When I landed, I received an email saying I had to go to the gold counter rather than right to my car. I did so and nobody was there and my name was not listed on the eboard for a car so I had to go back to the regular counter and wait in line, which was now backed up with one person waiting. When it was finally my turn she informed me that the gold counter was closed and whoever I talked to on the phone didn’t adjust my reservation but cancelled it! :(I had reserved a full size car snd whenI finally got my car it was a several year old jeep with over 40k miles :(; lots of rattles; and a non working dc power supply!

The car was nice but we had to wait 30 minutes on a Friday at lunchtime to get the car. The rental facility is among one of the farthest from the airport, but no one gave any sort of directions or «suggested return travel time». I did ask, but the information was not helpful. Finally, the shuttle driver didn’t greet us or anything when we returned the car and there was no Hertz attendant to return the car to for at least 10 minutes on an early Monday morning. Lame service.

I see why their ratings are so low… Kelly at Hertz at CLE provided horrible service… made us wait for a car to be «cleaned» for 20 minutes and no offer of any available upgrade. We will not use Hertz again. Poor service and attitude Kelly… very poor. We will share our experience…