Avis

THIEVES! AVOID AT ALL COSTS!
Unfortunately I see now that everyone who uses this particular rental company has as terrible of an experience as I did. Long story short, I booked and paid for my rental car through Priceline (as I have done many times before without any problem) and when I return home from my trip find I have been DOUBLE-​CHARGED by Avis for another amount equal to what I paid through Priceline! Straight-​up SHADY. I have been calling customer service for days now, getting hung up on, and transferred to every department but with no resolution. The latest I heard from a rep was that I upgraded my insurance (for the same amount as the rental?!) and since I signed paperwork while there, they cannot and will not help me resolve this. This is how they treat their customers. Honestly, I have never felt so taken advantage of by a merchant– and I travel and shop a LOT. I feel genuinely insulted by it at this point and have filed a dispute through my credit card, will complain to the BBB and will NEVER NEVER NEVER use or recommend Avis again. Save yourself the trouble and use a different rental company!

When I picked up my car they directed me to the appropriate parking slot which had the expected model car. When I got to the exit gate the attendant said it was the wrong car and I had to back out, put the car back, and go find another attendant to figure out what was wrong. They inspected the paperwork, couldn’t find the car, and had to reprint new paperwork for a different car. It was incredibly annoying.
Fast forward to returning the car at 5:30am. Supposedly they are open 24hrs but there were no attendants anywhere and all the dropped off cars extended right up to the entrance gate. We had to park on a side area and hope they find the car. Again very annoying. There were no signs instructing where to go or what to do. Fortunately we figured it out but it added unnecessary stress. I picked Avis for the 24 hour service. I even paid more than the competition. It wasn’t worth it.

First of all, I am a loyal Avis customer. I come to Cleveland every year to see my mother. Every year I rent from Avis at CLE and every year, they find some way to make it less than good. The Cleveland rental car center is already a challenge– probably the worst in the US (I fly a lot), but Avis always finds ways to annoy. Counter people sent me to my preferred space to find a car that had no keys and was locked. Went back to counter and had to wait for them to get another car for me. The whole point of preferred is that I don’t have to go to any counters. On return, it was pouring rain. 5:30am. Sign pointed me to an area I hope was the return. No attendant, no covered area remaining. Got soaked, had to walk to counter to get a receipt. And this is just like other times– same problem. No outside attendant. No direction given. All on me to figure it out and walk around when all I want to do is get to the plane and go to sleep. Next time, I’m going Hertz or National in Cleveland.

Returning a rental.
Service could not have been slower and employees could not have seemed more apathetic. Nothing went wrong. I just waited an inordinate amount of time before being helped and there was no sense of urgency to be observed. If I were on a tight schedule, I would budget a least 40 minutes for any type of transaction here.

Had a terrible experience with Avis at Cleveland Airport!
Rented a Chrysler 200 with only 13K miles. Things went fine for several days, then out of the blue the 3^rd morning the car started stalling, and proceeded to stall out 4 times while driving several miles. The car got stuck in a busy intersection and it took 10 min to get the engine started again with the battery slowly dying. Then it ran as if choked to our local destination. When we called roadside assistance we were advised it would take them 2 – 3 hours to send a tow truck out to haul the car away. They also said they could not get a us a replacement vehicle. When we asked how we should get back to the airport they advised we should get a ride back in the front side of the tow truck. This would be for myself, a fellow traveler, and our luggage!
Our issues continue… I never received a receipt, and can’t access one on line. When I called Avis Customer Service, the woman stated that they had not provided a bill yet because I might be liable for the repair bill!?! lol For their car that had a major mechanical issue and broke down in service… When I attempted to escalate, she advised I had to call the Avis Counter at Cleveland Airport, then gave me a number where nobody answered the phone. She also refused to handle this interface herself, saying their charter was only to be an «inbound call center» even though she had the number available!
This is still not resolved 5 days later. I would strongly advise against using Avis, especially if you are anywhere near Cleveland! :(

I was given. Car with a broken drivers seat, we did not have enough time to turn around and replace it due to an event. I tried calling their local office for over an hour to no avail and had no help with their 800 staff. I had to drive 4 hours in an uncomfortable seat and still haven’t received any resolution. Very frustrating

I have been waiting 30 minutes in a line of 4 people when there are two workers. There is no sense of urgency or realization that their whole job is to get people traveling back on the road. I’ve seen people at other car company’s service station wait in line and leave, while we are still waiting for this second person in the initial line of 4 to be serviced. I don’t know if this is only a local Cleveland situation, or a widespread Avis issue. Either way, this is a terrible first experience with Avis.

Went to return the car. Woman working outside at returns was just as rude. Awful experience. Never using Avis again.

So my online travel service booked the car on the next hour. The agent is really making me wait 30 minutes to get the car. Unbelievable
Now she is going off shift and still won’t give me the keys 4 minutes early.
I am constantly amazed by the lackluster of common sense in customer service

Avis has failed me on the last couple of rentals in various cities. How about no washer fluid in your car in Boston during a snow storm and in rush hour traffic? How about one of the wiper blades not function and again it’s snowing and you have a 90 minute drive out in the country? Seriously, it’s called a checklist and even at minimum wage you should be able to follow one and make my experience a whole hell of a lot more productive for me!

1 star for having to wait 1 HOUR for a car rental. 5 stars for them shipping my cell phone back after I left it in the rental car.
1 star: Arrived at 12:30am with 6 other people in front of me. There was ONE person working and it took an hour to get our car. Clearly multiple people had reservations for that time and yet they only staff one person to the desk??? I rent with Enterprise almost on a weekly basis and their check-​in process literally takes 1 minute. Each person took at least 10 minutes, I have absolutely no idea why. Everyone in line was livid at how long we had to stand there. The car we rented was fine, although there were some pretty nasty stains on the driver’s seat.
5 stars: I left my phone in the rental car upon return. I called and had to be transferred a couple times but the person I talked to handled shipping my phone back with no problems. They offered to ship it via USPS for free but I wanted to get it sooner so I asked for 2-​day air. They charged me only for the shipping and even called me with the tracking number and cost to ship it. For that and handling it so professionally and quickly, 5 stars.

Process of picking up the car and returning was painless (what else can I ask for?) Toyota RAV4 we got instead of intermediate car was clean and non-​smelly, but the price is definitely not the lowest.

Nothing is worse than going to dentist except for car rentals! Well this maybe the second really good experience I’ve had in twenty plus rentals. The gentleman at county took all info quickly and didn’t push the supplemental insurance and fuel purchase. I got what I came for without any games like’ aveos are full-​size car sir’
My full-​size 2013 fusion was $ 349 for two weeks with tax. Great deal found online thru
.

Process of renting car was a breeze. The professionalism of staff seems as it does not apply to all staff members. This Avis has many new cars with low miles. Rented an 2012 ford explorer leather seats third row with 12,000 miles. Downside they are not the cheapest to rent from.

Easy In, not so easy out. Picking up the car was a breeze and the customer service was pretty decent. However returning the car is not the easiest. Finding the rental car place proved to be a bit confusing. Its not exactly next to the airport and there aren’t many signs telling you where to go. If you are not from Cleveland and don’t know your way around you may have some trouble finding the rental car location. However you can do like I did and just follow a shuttle bus. You don’t want to burn all the gas you just bought to fill the tank up.
Upon returning the car we were informed of some extra charges for coverage that was not properly explained when we picked up the car. However the manager was very nice and took the charges off of our bill. He gave us his card and told us if we needed anything else just to give him a call. I’d say he provided us with excellent customer service. Although we were initially jaded about extra charges, this went away immediately once the manager resolved the problem.
I’d rent from Avis again because of the friendly employees and fairly quick service. Also the car we received was very fuel efficient, which is a big plus.

Ok I did wait 30 minutes here for a car once. But I wanted to update you on some great service yesterday. Pouring rain and the GPS would not work I had thirty minutes to get to the customer. The young lady working the booth came out of cozy abode and walked in the rain to make sure the new one she was giving me worked. Service at its best.

This location charged is for an upgrade we never accepted and has refused to address it. When we picked up the car, the woman at the counter simply said, «We have you in a Kia and would like to put you in a Hyundai.» She never use the word ‘upgrade’ or even intimated we were changing from the class of car we had reserved. Rather, she simply made it sound like it was a necessary administrative change. Then, when we signed the paperwork she had us initial next to everything we accepted and every we declined, EXCEPT for the line on their about the upgrade we allegedly accepted. As a result, we thought the upgrade line – just like the other lines in that section that we didn’t initial next to because they didn’t apply to us – were included as boilerplate on all agreements. Avis customer service has not been at all helpful resolving this, and we’ve wasted many hours trying to get it fixed. I will never rent from the Avis at the Cleveland airport again, and I strongly suggest you look for a more honest car rental agency at the airport.