Thrifty Car Rental

Arrived at the Thrifty Rent a Car and boy was this just a shit show. We paid for a van weeks in advance but we show up and they don’t have our car and make us wait hours to finally be able to get a car not even what we purchased. Dont forget when we got into the car it was a smoked up shit show and was dirty. Don’t recommend this shitty car service and was a fucking nightmare. The customer service people were really on the retarded side and it was just not cool this whole experience.

Worst car service I have ever witnessed. Booked and paid for a car weeks ago, get to the place and they say they don’t have the car and don’t know what to tell us. Horribly rude as well when we questioned why the car was not available. Told us it would be a 30 minute wait ended up waiting more then 2 hours. Worst service I’ve ever seen in my life. DO NOT RENT A CAR FROM
HERE

Great car and great service. Staff was awesome and price was great! Would highly recommend thrifty

The Price initially looked really good, but when I got to the counter, the Contract had increased from $ 217 to $ 239. Then when we returned the car, the actual charge was $ 300! Deceptive practices abound. The car was Clean, had fluid in the windshield washer, and the tank was full. It WAS cheaper than renting another car, but I was bummed about the extra hidden fees. We had a good experience with the staff at the Columbus Airport (but the car was not ready, even though I had supposedly prepaid) and the staff at the Cincinnati Airport was good too. Find the return was complicated, with poor signage, but we got there. 2 stars reflects the bait and switch tactics, but I’d say the Staff was 4 star.

They ripped me off. When I turned the car back in, they said I had to pay $ 13 extra for driving under 75 miles. I was annoyed, but what could I do, turn around and go drive some more?
Well, they tricked me. Turns out that rule is if you don’t have a receipt for filling the tank. I returned it full, had the receipt. But I didn’t get what they we saying, so I didn’t give them the receipt. I feel they do this on purpose to screw you over. I sent an email to corporate but never heard back.
I won’t ever rent from Thrifty again.

There are so many other options at the same price. The customer service policies are terrible! I was asked to provide a receipt that I filled up the gas tank with in 10 miles of the rental shop, so lame… total push policy to make me buy their gas option. Made me feel like I was more a cheat than a valued money source. I have great comprehensive insurance… it was a 5 minute shake down on everything that could go wrong with the car and all the hassle it would be to use my coverage. On top of that they informed me I will have to pay for the car rental until they get it out of service, if my rental company was covering any minor or major accident repairs… repair is at their discretion.
I have rented from all the other companies, and never write bad reviews on anything… but this company’s policies have issues, I really think it goes beyond the attendant.

I am a blue chip member but that doesn’t mean anything here! I arrived a few mins after 6am this morning with my daughter (who is on crutches and there was no one at the counter so we walked to the back by the cars. Again no one in there booth and my daughter needed to sit down so a gentleman from Hertz helped us. Finally a gentleman basically being disrespectful tells us to go back to the counter. So I go back in complaining about the poor customer service and the counter Girl says my name is heather and I don’t care «I’m not renting to you». Mind you I was upset but I never swore or insulted anyone. I guess I should have looked at there 2 stars Unilocal reviews. So I got a car from another place and they even brought the car to me where I was sitting outside with my daughter.

Arrived from out of state on March 12, 2016 for first ever visit to Ohio. There was a long, blonde, curly haired lady at the counter around 2:00 pm and she has got to be the rudest customer service person ever. She had a scowl on her face and was not pleasant at all. She shouldn’t be in customer service. When we asked why she was being so rude, she threatened to call security. Needless to say, being from the friendly and hospitable state of Texas, her behavior was very bizarre. We chose to take our business to National Car Rental who bent over backwards with kindness and helped us. She certainly lived up to the reputation that people from the North are rude. I know that not all people from Ohio are like that though as I encountered many friendly ones and she was the exception. This lady needs to be re-​educated or perhaps find a non customer service job if she hates hers so much. The bosses at this Thrifty location can’t be proud of this. Stay away from this location that you take a shuttle to get to from the Cleveland airport. If you want excellent customer service go to the National car rental counter.

Save yourself time and money and book a car with anyone other than thrifty/​dollar. They are extremely unhelpful and use deceitful business practices. And once you receive your contract, good luck trying to have the extra charges removed.

My first renting experience was easy as can be. I didn’t have a Credit Card so i assumed from reading around that it would extremely tedious using a Debit Card, but it wasnt. The agent was extremely helpful at the Cleveland Airport location I was in and out within 10 minutes. I will be renting from Thrifty again

Patrick refused to rent me a car. He told me to go elsewhere. When I did, he leaned over the counter and started yelling at them to not rent to me either. How is this company still in business?

Let me state again I was pick pocketed or robbed here! I would give it no stars for sure if I could! They told us they had no cars which was a lie and finally a gentlemen behind a different counter told me to call the 1−800…, so I did and BINGO I got a car, but I assure you with the wrong Company thrifty Car Rental SUCKS!!! I wanted to return the car to Erie and was told I could to the Hertz counter, But what a lie that was!!! Hertz and Thrifty have the same Corp., but clearly not the same customer service! It literally took me 5 hrs and 3 times to the airport (thank you Maria V.) to get this car returned, because Thrifty lies and lies and had me in the wrong car at one point! I thought I might be arrested wtf had I not told them I had been through enough! I assure you I will rent a limo before I ever go to Thrifty Suck So Bad Rental Car again!!!

I reserved a car in Detroit to drive one way to the Cleveland airport for a 6 am flight. Showed up at 4 am to the rental car return center only to find out by a Hertz rental car employee that the Thrifty return was located a mile from the center. No information from their reservation or anywhere at the rental center of the relocation. Finally found the Thrifty return center at 4:30 am and found they were closed and do not open until 5:30 am, which would make me miss my flight. More information that was withheld by Thrifty. Called Thrifty 24 hr road side and they could not help me and had no advice for me, but to just «take another flight». I left the car at the center, told the 24 hr road side that it was there and walked nearly a mile back to the rental car center to catch the shuttle to the airport.
The car I rented had over 50k miles, smelled bad inside and was I told, by the Thrifty Detroit employee, they are all this way.
It is very clear to me that this company puts no importance on their cars or their customers. I saved about $ 80 renting from Thrifty against a few other companies. Next time I will spend the money saved on a company with better cars and service.
I will make sure all my family and friends, including myself, will NEVER use Thrifty again. What a crappy company.

I rented a Nissan Altima for 16 bucks a day. Yes you have to take an additional shuttle so that’s a bit inconvenient but you can’t beat that price. They wanted to charge me over 60 bucks for the prepaid gas and I’m so happy I chose to fill up on my own as it was $ 19.
Quick, easy, clean and very affordable cars.

Well they moved locations (about 2 months ago I found out) and didn’t bother to tell the internet. I walked into the plaza LISTED ON THEIR WEBSITE but there was no Thrifty kiosk. The people at another kiosk told me I had to take a shuttle to the Thrifty shop up the street. I actually live in town and just rented the car because mine is in the shop so getting across was no problem, just inconvenient. The next pain was that there were only handicap parking spots available for drop off. So either be handicap with a permit, take the shuttle or plan on breaking the law. Additionally the building is a wreck. There’s one little desk in a building the size of a car dealership showroom and it looked like it had kinda sorta not really at all been been renovated (see my handy pic). The staff was efficient, but the other customers either couldn’t understand the makeshift queue ropes or felt like they were just too damn important to wait like the rest of us. The car was clean, in good shape and reasonably priced which is about the best I can say for this experience.
Ps. Get bent Mr. Over-​entitled guy who line jumped, judging by the garish aqua blue Mustang you rented you may have some money but you will always lack class.

Renting my car was so easy and they gave me the exact car that I wanted in a pretty new Ford Fusion with Sirius Radio. The woman who helped me was so friendly and she said that she wasn’t the normal person on the lot. Just felt great getting in and out. Also the guy at the gate leaving the lot took extra time making sure that I knew how to get to where I was going. That never happens at a rental car facility.

First off, my trip was to take care of my grandmother, whom had 8 TIAs in one week, and was not doing well. I went online ahead of time to get a quote. The first quote I was given was around $ 16 dollars and I tried to check out with it, and it wouldn’t work. When I refreshed the frozen page, it was double, with no explanation. Also, when I got to Cleveland to pick up the car, I was told after my debit card run, that I didn’t pass the credit check. What the hell? I was never, not once, told that there would be a credit check. And, I checked my own credit later that week and it was 690. So, what’s the problem??? So, I was told to use a credit card instead, but I had to check with my husband. While I was on the phone with my husband, the guy ran my credit card before I gave him the say-​so. My husband was in the middle of saying, «Let me transfer the funds», when the salesman noted to me, «Insufficient funds». I had told him to wait! I said, «My husband is going to transfer the funds, just give me a minute», to which he replies, «I can’t run the same card within a 24-​hr. window.» At this point, I am so furious, and I’m at my end. I don’t do the credit card route, so I only have one damned card. I had to ask my very poor Grandma to try her debit card. Thankfully, it worked, because I don’t know what I would have done. So, to make things worse, my 14 year old cousin Timmy dies very unexpectedly while I’m out there, and I have to extend my trip to take care of his funeral arrangements. And, instead of giving me the less expensive weekend rates, they extend the $ 32.60 for the extra 3 days. I left the funeral and went directly to the car port. In my distress, I left my phone sitting in the drink holder and too the shuttle to the airport. I realized it on the way to the airport, and asked the shuttle driver to report it. He did, and offered to take me back, but my flight was in an hour, so he said they would bring it on the next shuttle in 5 minutes. I waited 25 minutes at the curb, and it was never found. I don’t know what happened to it, and I accept my responsibility in that situation. However, my expensive phone and my personal pictures, including those last ones of my cousin Timmy are gone, and the last place that it was is the cup holder. The car drove fine and I did not have any problems in that aspect, it was everything else. In fact, one of the Thrifty salesperson told me that in fees, that Thrifty is actually the second-​most expensive car rental company. I will not rent with them again, and neither will my husband, or our family.