Smashburger

TERRIBLE CUSTOMER SERVICE. They treat you like they done want you there. They stared at me eating with the most disgusted look.

This location has gotten my order wrong on three occasions and I’ve complained to the manager every time. They charged me for cheese on my Chicken Smash twice and both times (lunch to go order) they failed to add my cheese. I won’t go back to the Belle Isle location

Heard about this chain from my wife’s brother so we thought we’d try it out. We had the Avocado Club, Spicey jalapeño baja, Smashfries, and Chocolate oreo shake.
The Good:
— Customer service was excellent. We ordered one burger, they rang us up and gave us another one. When we brought up themistake, they replaced our burger with the one we wanted without making us pay the difference.
— Fresh taste: all ingredients were fresh and tasted great
— Burger taste: this tasted like it was just cooked on a grill
— Smashfries: garlic, rosemary, and olive oil cooked on crispy fries. What’s not to like? My wife usually skips the fries at burger places, but she said she’d come back here just to get some more!
— Clean restaurant
— Fast service.
— They pick up your trash so don’t worry about trying to find that trash can.
The Not So Good:
— They are located in a shopping area so parking is somewhat limited.
— They are in Oklahoma city, over an hour away for me to get some more.
Bottom Line: I’ve been to a lot of burger places and they all seem to taste the same after a while. This place made me sit up and take notice of a burger joint again. We will most certainly be coming back for their food.

I eat like one burger a month and I do not regret the one I had here.
I’d never been to Smashburger before, but I needed to go to Walmart, so it was the most convenient eatery.
I walked in and noted how interesting the menu choices were. I ordered the Triple Truffle Mushroom burger or something like that. I feel like this place deserves 5 stars just for having this item on the menu, even if it was disappointing. It was not disappointing. Truffle oil is sometimes frowned upon by celebrity chefs and the like in gourmet cuisine, but at a fast food restaurant, it might as well be the Holy Grail.
It was delicious. Love the creativity, love the lack of grease on my fancy non-​generic bun, love the quality of the ingredients, and most importantly: love the flavor.
Keep it up, Smashburger. I was impressed!

I absolutely love Smashburger. The staff here are very friendly and it has a great atmosphere.

Yum! I have been to a Smash Burger in CA and they have a different selection of food but overall the burger and fries were delicious.

Just another trendy unoriginal idea if a restaurant mediocre food and plane jane establishment. Just burgers and plastic bench seating.

This was my first time at Smash Burgers and I was delightfully pleased! I ordered the Classic Smash with Fries and a 22 oz drink. $ 9.61 was the grand total. The burger was beautiful and just made my mouth water waiting for him to carry it to my table! It tasted AMAZING! It was so juicy and flavorful. The beef was wasn’t one of those cardboard things… this was a true American beef burger! The fries were full of flavor and very crispy, just like I like them! The staff was friendly and very helpful!

Avocado Chicken Club. Unreal. Probably the best chicken sandwich I’ve had in my life… And to think it came from a burger joint.

Fresh avocado, applewood-​smoked bacon, crisp lettuce, vine-​ripened tomato, creamy ranch dressing, spicy jalapeños, and grilled onions all surrounding a fresh, never frozen, 100% certified Angus Beef burger. This handcrafted burger will surely be one that parts the heavens as the sun shines on whomever would eat such a masterpiece.
Instead, I got a black bean burger with mustard.
Now some of you vegetarians may say that their bean burgers are delicious, but when one expects a nice, juicy, beef burger, he or she tends to be disappointed.
Trying to contact them through the survey at the bottom of the receipt proved to be fruitless in that I still haven’t heard from them in more than two weeks. I’m not feeling too hopeful about the future.
However, since I had a coupon for this location, I went back and tried to order the exact same burger I had expected to receive. It was good, but the heavens didn’t part.

[] In Brief [] Pay attention. Verify prices. Don’t order fries. Eat burger. Leave satisfied.
[] In Length [] I’m a fan again. Sort of. No, I’m a fan. Mostly.
I’ve decided that to have a decent experience, one must avoid the oversalted fries.
Stick with the burgers; beef is at least for me, what they do best. The veggie burger is enjoyable (although the texture may take some getting used to initially; it’s kind of mushy). As are the chicken sandwiches, although I’m not sure I understand how a chicken sandwich (which is smaller than the beef Smashburger, and a cheaper meat) is more expensive, but whatevs.
Recently, I ordered an Oklahoma burger. I remembered that the last time I purchased the Oklahoma, the fried pickles were mushy and gross, so this time I asked them to leave the fried pickles on the side. Apparently, the computer didn’t understand my request (or the guy didn’t) because I was charged 80 cents to move the pickles next to the burger. I only realized after I had paid; the girl who helped me the second time was apologetic and really quick to correct the problem, so it’s all good.
Really, it sounds like I’m complaining but I’m not. I like their burgers (now). They’re not terribly priced (not amazingly priced either), but only if you’re careful about what you’re ordering or any changes you’re making. My vegetarian work colleague (work colleague who is a vegetarian is probably more accurate) ordered a veggie burger, and somehow the price ballooned to $ 8.00 something, when there should have been no price difference between switching out the regular beef patty with a black bean patty.
Customer service is just as yummy (if not yummier) than the burgers.

Smashburger is another one of those places that I love and hate. This location’s food is just as inconsistent as the service. I also notice that they are always hiring. Retraining staff members sucks, I know, but I smell something fishy here. Regardless of the mediocre experiences I’ve had, I still come back. One of the main reasons is because the man zone loves their Bacon Cheeseburgers. I enjoy their fries (when they aren’t soggy or over seasoned) and their ice tea options.
Visit X — We walk in and order. I specifically ask for a Cobb salad with no blue cheese or onions. The young woman at the counter says there is no blue cheese in the salad. Really? I looked up confused and just went with it. Our order comes and I get a Baja Cobb salad. Great. Just what I wanted. :(That was the last time I ordered a salad from SB.
Visit Y — Ordered a Chicken Avocado Club. Okay experience.
Visit Z — Ordered a Truffle Mushroom Burger. The juices/​oils from the burger dripped down my hand as I engulfed that thing. The fries were too salty. Naturally, I ate everything but felt overly bloated the next day.
Conclusion? Just alright. It’s pretty close to home. The location off Memorial is better IMO.

Well, I think I am hooked on Smashburger! I have always been late at hopping on bandwagons, so I know most people already know about Smashburger, but I recently went for my first and second time (within a week of each other) and I am in love. I have such fond memories of eating at Braums when I was growing up. I used to crave their soft buns, ground steak patties, and fresh ingredients. Fast forward 15 years and burgers from Braums, generally speaking, are hard, cold, and topped with un-​melted cheese, limp shredded lettuce, and whitish-​pink tomatoes. It makes me sad that they just aren’t what they used to me.
Nothing is better than a homestyle burger that I don’t have to make myself. So imagine my surprise when I discovered a trip to Smashburger to use a Groupon would help me find the burger of my youth! I ordered, both times, the orginal Smashburger. The bun was soft and fresh, the lettuce green and leafy, tomatoes red and juicy, and the pickles were Kosher dill and were exceptionally crunchy. I loved it! It was like the way Braums used to be; it was an exceptional burger! My only complaint is that the meat was lacking in seasoning both times, but I added salt and all was good in the world. The first time I ordered the regular size burger, while the second visit I ordered the «big». I thought the regular size was adequate, but I think a big burger is the perfect size and was only about $ 1 more.
I ordered fries in addition to the burger. The first time I got the rosemary-​garlic fries. They were very good, but I would have liked to taste more of the rosemary and garlic. The second visit I ordered the sweet potato fries and they were very good as well! Both sets of fries were piping hot, had perfect crispness, and good flavor. Fries are my weakness in life and Smashburger’s fries hit the spot.
I was greeted by friendly and helpful staff on both my visits. They all seemed to love their job and were genuinely concerned if I liked my food. The restaurant was very clean and well cared for.
On my second visit my fries were free because I filled out a 2 minute customer survey online. What a deal! I also signed up for their email club after my first visit, so I had a $ 2 off coupon to use at my next visit. Combined, I only spent $ 3 for a burger and fries on my second visit. It was definitely incentive for me to go back a second time. Unfortunately for my waist line I will go to Smashburger many more times for that delicious, fresh «homestyle» burger.

I have used a few groupons at this place recently.
Though I don’t think this is going to be one of my first thoughts when it comes to great burgers. It still is a very good burger. I will say if it weren’t for the groupons I probably would not have walked through the door being the burger snob that I am. Was in twice and the service was great hince the 4 stars. The food was good. Love the fries here. As well the milkshakes were yummy. The second time I was in also enjoyed the fried veggies. The burgers were good but nothing really stands out here. The taste was good, add-​ons were also good. If you need a quick bite to eat and and this is on the way, I would say this is a good place to eat. Not sure I would go out of my way if it weren’t for saving money. Overall great service and good food. Worth a try to make up your own mind.

Tl;dr: Delicious food, decently priced, maltsnand shakes, a bunch of sides, veggie burgers, and beer.
‘Fast food’ places very rarely get 5 stars with me. There’s never anything particularly spectacular about them, right? It can easily be argued that due to the quality of the food at Smashburgers being above average you wouldn’t lot it with Burger King or McDonald’s, but French FRIES and burgers? Fast food it is.
The interior is comfortable and temperate. There’s just something I like about it (I did post a few pictures). When you enter, they have menus on the wall for you to take and look at if you want to avoid standing there for your first time at the register like «uhhhhh» since the choices aren’t as simple and blasé as other chain burger joints.
The service is pleasant and quick, so that’s that? Not a wait service so not much to say. No one was frowning or acting generally displeased with their job.
Smash fries ⁵⁄₅: There are fries and then there are Smash fries. The smashies are tossed in olive oil and rosemary and they were pretty bomb. I’m sure the regular fries are swell as well. Something about sea salt.
Oklahoma (crispy chicken) ⁵⁄₅: Hnnnnnnng. Good. Gooood. I LOVE a good chicken sandwich. Their crispy chicken is amazing! The Oklahoma is fried pickles, haystack onions (fried), buttermilk ranch dressing for sauce, tomatoes, and lettuce. I passed on the tomatoes and lettuce though. Not my thing. So very delicious! And I love their egg buns. Fluffy and firm and definitely not soggy.

After a few visits, I’ve become a fan of Smashburger! My favorite burger is the Oklahoma which is very basic and consists of pepper jack cheese, onions, lettuce, tomato and ranch dressing on a bun. The Smashfries are a must try! They are covered in rosemary, olive oil and garlic.
Don’t come here if you’re looking for a healthy meal. The burgers are usually dripping with grease. It’s not a pretty sight but everything still tastes delicious. The shakes are to die for! It’s made with Haagen-​Dazs ice cream which is my favorite. I’d recommend the chocolate or oreo but you can’t go wrong with any flavors. If you like hot foods, try the spicy baja burger or chicken sandwich! The chipotle mayo and jalapenos will rock your mouth!
Service is hit or miss. Some employees are really nice and some look like they do not want to be there. The store is brand new so everything is very clean and sleek looking.

I’m a huge sandwich fan and there aren’t a ton of vegetarian sandwich options around OKC. So I got really excited when I saw Smashburger had a veggie patty on their menu. When I ordered it, the cashier asked me if I was a vegetarian. When I told him that I was, he told me that he does not recommend getting the fries, since they have animal fat on them. Very good to know and I DEFINITELY appreciate the cashier telling me. However, I am an admitted fat kid and I want to be able to enjoy french fries with my burger.
Although there weren’t many people in the store when I went and none at all in line, I felt rushed into my order. The cashier was nice, but he seemed kind of jumpy and impatient. I ended up just ordering the burger, since I didn’t feel like I had time to really look for other options for sides.
The veggie burger came pretty quickly. It wasn’t good or bad. Just … I could get a similar meal about three other places in the city even with the scarcity of veggie options and probably pay less for it, too. With fries.

Smashburger is pretty great. I loved the diversity of their menu from all the different topping choices to the chicken sandwiches. The place is very clean and modern and I truly enjoyed my experience here. Everything was super fresh but I didn’t care for the fries much. I tried the smash fries and they were good but a little too crispy for my taste. Will definitely be returning and I recommend to anyone who loves a good burger!

Dear Smashburger, will you be mine?
Valentine’s day is rapidly approaching, and no one has really peaked my interest. Until tonight. All the burgers were delicious in their own way, but that cucumber & goat cheese chicken sandwich, well, that was to die for. You can salty caramel my shake anytime.
Xoxo,
Katie P.

At first thought it was pricey but after first bite so worth every penny