I just had a HORRIBLE experience here with a woman named Sandra. I purchased a phone there a couple weeks ago and specifically asked about the return policy. I was NEVER informed that there was a $ 50 restocking fee. When I told her this, she simply flipped to the back page of my contract/receipt and pointed to it. I told her I understood what it said, yet the employee who sold me the phone never mentioned it even though I specifically asked. I have no problem paying a restocking fee, but when I ask about it and it is intentionally omitted, I have a problem. She was rude, hateful, and I would NEVER step foot in the store again while she is employed there. I can’t wait to contact corporate and relay this information. She was just plain rude and mean. Props to Chase, though. He handled the situation incredibly well considering the conversation I had with his«boss.» She has no business in customer service.
Sixpack Y.
Classificação do local: 2 Oklahoma City, OK
This is about the T-Mobile service, not only for the store. My text cant not be sent out all the time or delay for a few hours. It got warrenty out 3 times, changed 3 times of sim cards, still do the same, I bought extra warrenty, they wont change it to a non Samsung phone. All they can do it just warrenty the phone or call customer service hotline. power off the phone, reset. etc. Every time when warrenty it will cost me $ 5 and time, I also had to pay a deposit for a loaner phone.