Pep Boys Auto Parts & Service

This place has changed, service is not what it used to be. Techs stand around, no urgency. Not recommended, won’t be coming back

I have had several repairs done on a recently purchased vehicle. Unlike the last review I wrote, I have nothing but good things to say about this Pep Boys. It doesn’t always go according to plan; when I had my brakes replaced, I heard a suspicious noise and took it back. This store made it right. Generally, parts are available next door, and waiting is minimized. Communication is good, schedules are usually met, and this is a place where I feel I can trust
the work is done correctly.

Utterly abysmal customer service. Brought in my VW GTI for a scheduled 8 AM appointment for brake pad change right after they opened. They said that they would call when they started working on it to provide an assessment of the rotor condition.
I called a couple of hours later, at 10 AM, because I hadn’t heard anything, and they said that the technician that my vehicle had been assigned to hadn’t shown up to work, but they’d get to it when possible. At noon, I finally got a call from the service center, stating that their mechanic didn’t know what kind of wrench would fit the caliper frame bolts (a 14 mm triple-​square), and that they had already contacted O’Reilly Auto Parts and they didn’t know either.
I told them that I’d track down the part and called O’Reilly and a few other places. At 1 PM, I dropped off the M14 triple-​square socket that I had just picked up from O’Reilly Auto Parts. The guy at the front desk said he was shocked that I found one.
Finally, at 6 PM, I received an automated phone call stating that my vehicle was ready for pickup. They never contacted me with an assessment of the rotors, but simply replaced them and charged me. When I paid for the service, no discount was offered despite the fact that I had been waiting on my vehicle the entire day. The complimentary multi-​point vehicle inspection with the invoice wasn’t even filled out.
I’ve never been treated this poorly or had a worse experience with an automotive service center, and I absolutely will never return to this place. Like another reviewer said, I urge everyone to stay away from this Pep Boys. I regrettably didn’t have access to my tools, or I would have performed this simple service myself and saved an obscene amount of cash and rude treatment.

I went to Pep Boys for an oil change. Scheduled the appointment online and brought my car over at the scheduled time. After the guy working at the desk checked my car out, he quoted me a price of $ 98.00. I told him «No, I just want regular oil, not synthetic.» He said that $ 98 was the price for a regular oil change. When I asked him why so much, he said that my car had a «special filter» that made it so expensive. This sounded really fishy to me and I wasn’t about to pay $ 98 for an oil change, so I said no thanks and took my car to Precision Tune, where they changed the oil for $ 26. The only conclusion I can draw from this is that either a) the guy at Pep Boys was trying to rip me off, thinking I wouldn’t know any better, or b) Pep Boys just has horribly uncompetitive prices for their services. I’ll be sticking with Precision Tune from now on.

I have never had a worse experience with an automotive service provider. Not only did they charge me for something I did not ask for or approve, and fail to complete the work I asked for, one of their delinquent employees decided to damage my interior trim panel in order to steal the brake light socket and brake light failure sensor from my tail light housing (without which I was left with no brake lights at all).
Despite the obviousness of why this kind of behavior is unacceptable, it’s so much worse when you consider the fact that this theft created a road hazard by disabling my brake lights and essentially putting my life in danger.
I urge everyone to stay away from this Pep Boys.

I needed to have a hitch put on my suv. Uhaul was really expensive, so I called pepboys, They were able to order my part. I had an appointment for Thursday. Honestly, this was one of the best pep boys experiences. The only bad thing, the bathrooms were so gross. I had to use them twice and I almost wanted to ask them for the cleaner to clean them.
Other than that it went great. I went in with my patient hat on since I had a humogous wait on nw exp pep boys. Joe was very accomadating, since I asked him to look at a few other things while they had my car. The regional manager was there and asked if we wanted a soda.
It was a long wait but again I knew it might be. They had problems with the hitch and I did have to remind them to do the other things. But that wasn’t on my appointment so it wasn’t a big deal.
Also, Joe said he didn’t have the lighing thing I needed. He told me he would show me where to click it into the hitch, when I bought one. Then I didn’t need another install. I had bought a soda and snack, then Joe took it off. He went above and beyond.

Just purchased new tires here. I really like the Pep Boys on NW Expressway but for one stupid reason, I derided to try this location. Unlike the store on NW Exp. the customer service lacks much to be desired. Every one was in a bad mood. Two of the mechanics just stood around and talked most of the time while the third one was working his but off. The clerk in the automotive section complained how short of help they always were and even yelled at an old lady who interrupted him while he was on the phone. I do agree though the hateful old lady should have waited to start demanding service until after he got off the phone. I have been very happy with Pep Boys over the past couple of years I have been going there, but defiantly going back to NW Exp. It is a much friendlier location.

Took my car in for AC replacement told the battery was bad, so I bought a new one. got home poped the hood there was my old BATTERY dont make me want to trust them!!! when I brought the car back the sales man wanted to install the new battery because the old one IS BAD. Had to argue to get money back, now have to take car back because AC not working

I recently moved to Oklahoma City and needed a place to go. Back in California I always went to the Pep Boys because it was convenient and they gave me coupons. I have been to this location twice and had great experiences. Both times they got the job done in the time they told me and they were friendly. I gave them four stars because I had an appointment and a coupon that expired today to get an alignment but they did not have anyone there due to the weather. I wish they would have told called me before I went there. I still got my oil changed since I was already there.

People are nice but they need more service guys to handle the work load or better scheduling. I came in at 3pm to get 4 tires installed. I did not get to leave until 7:30 pm.

I’ve been shopping at this Pep Boys for years now. I mainly go in for my bi-​monthly oil and oil filters but I’ve also shopped for a number of other auto parts and supplies over the years. They have a large selection and 99% of the time have what I need for a reasonable price. The store itself is organized and clean, except for the bathrooms which need some help.
My only issues are that the employees are really hit-​or-​miss. Sometimes you get people that are professional and helpful. Other times, they are way out in left field. I’ve also had some repairs done in the maintenance shop. Some of the guys are ok, but others I really don’t feel very comfortable with working on my car.
When I just need to go in, find a product and get out, I don’t have any issues at all. I mainly keep coming here because of their rewards program and the store points that I receive every so often.

Took my truck in for a brake inspection at 1 at 2:45 i am still setting here waiting after being told it would be 30 minutes. The good thing was they checked everything filled my fluids and plugged a hole in my tire i didn’t know i had.

i took my car there because it wouldn’t start sometimes. the guy said that «after doing a thorough check up», it was the battery. so we got it changed.
seriously, 2 days later i was taking a Saturday class that was from 8am-​5pm, walked out to go to lunch and it happened again!!! i almost had to have a tow truck guy come out to south okc. i was not trying to be stranded at school after 9 hours of class. i was pissed! after trying again and again all throughout the day, it finally started so i drove it straight there. i didn’t like that they just automatically assumed it was the battery when it was really the starter. but i still give them 4 starts because they refunded me for the battery and got the job done, they were very apologetic and nice about it.

I was less than impressed with my experience at Pep Boys. I made an appointment for an oil change earlier in the day and when I arrived they didn’t have my appointment. They said they could still get me in, but would take about 45 minutes. About 2 hours later I was finally ready to leave. The employee working on my car served as the receptionist and mechanic. I’ll be going some where else next time.

The team at Quail Springs Pep Boys provided AMAZING customer service. This team went above and beyond to help my dad who was driving across country to Los Angeles to visit me for my 30^th birthday. He arrived the afternoon of 11÷10÷11 with car troubles, unfortunately due to the nature of the damage to the car he had to stay overnight so the repairs could be completed. PepBoys sales rep David, not only drove my father to a hotel that evening (as he had no car) he came by the next day, ON HIS DAY OFF, to pick my dad up from the hotel and take him back to the store to pick up his car. The above and beyond level of customer service provided at this PepBoys not only speaks highly of PepBoys, but also the people of Oklahoma. Thanks to their amazing service not only did my dad make it to LA in time to celebrate with me, but also to enjoy a few day visit before he had to get back on the road. We both want to extend a huge thank you to David, Cody, and Don for their help and for turning an incredibly stressful situation into such a positive experience.