Hibdon Tires Plus

I set an appointment yesterday to get 2 tires replaced and today when I get here it takes them 30 minutes just to get my car in the garage. Then, after another 15 minutes they come and tell me that the tires from their website are NOT the right size for my car and that they don’t have the right ones. They offered to get me some different ones for nearly triple the price… So, I settled for an oil change and a tire rotation and it took forever! The people that work here all seem very lazy and are extremely slow. NEVER coming back, ever.

As usual, these guys were wonderful. We found a nail in my parents’ car tire, so I took it in to see if they could just patch the tire. I took it in near the end of the day on Friday, knowing my folks wouldn’t need it until sometime Saturday.
The small man in front of me basically berated the guy who was helping everyone, until the guy agreed to change his tire (fifteen minutes before closing). I resisted the urge to ask what kind of grown ass man could not change his own tire… I was really proud of my self-​restraint. I left it overnight and fully expected it to be a while before it was ready on Saturday.
They called me before 10 on Saturday morning to let me know it was ready. No charge, and though they did point out a tire that was going to need to be replaced soon, there was no pressure, just them letting me know.
No charge, and no wait to drop off or pick up. This is why I love Hibdon’s and why I buy all my tires here.

After «repairing» my 17 year old daughter’s car, her right front wheel came completely off. The cv joint broken in half. Initially the manager, Jason McGinnis, seemed very helpful. He came to where her car was, waited for the tow truck, followed the tow truck back to their location and pledged to repair all of the damage, including body damage, free of charge. But when I picked the car up today, he was no where to be found and the quality of work was VERY poor. There were visible drip marks on the newly painted quarter panel. The wheel well was still broken. Needless to say, the car was not restored to pre-​accident condition. And now Mr. McGinnis will not answer my calls or texts.
If I could select zero stars, I would.

I am really surprised by all the negative reviews from this Hibdon Tire location! The other reviews sound legit too. That’s odd. Here’s why…
I bought a new set of 4 tires from a Hibdon location in Tulsa a little less than a year ago. Since moving to OKC, I had to come in a couple months ago for a rotation. I was in and out in 20 minutes, no charge (warranty). Today, I was across the street at Walmart and noticed a huge bolt sticking out of one of my rear tires. Since I was right across the street, I came over to Hibdon to have them take it out, again, no charge, because they’re under warranty. I didn’t have an appt, and since it was 1pm on a Saturday, they told me «about 2 hours wait» and that was fine. I expected that since the place is packed, however, within 5 minutes they had my car up on the lift fixing the tire. I was out in 30 minutes flat.
I honestly believe Hibdon is the BEST tire shop I’ve dealt with, both in Tulsa and OKC. I wouldn’t go anywhere else. I’ve had a 5 star experience every time I’ve come here.

Horrible customer service. Tried two times to go in for an oil change and no one would help me.

I have not given too many 1 stars, but here it is…
I purchased my set of tires from this location about 1 year ago. Come in regularly to get my tires rotated as to not lose my full replacement coverage.
I came in today to request that they fix a valve stem that is broken and rotate and balance my tires. They let me know that my tread was at ⁴⁄₁₁ which means it’s almost time for new tires, but that everything else was taken care of.
I went to pick up my car. Guess what… they didn’t rotate my tires, and they didn’t even put the air in my tires as requested! They didn’t do a single thing, but made me think they did.
Do they think I’m stupid?!?
Livid! I will NEVER go here again. Go across the street. They are honest and will help you.

I brought my car in to get new brake pads and my rotors resurfaced and was very pleased. Micah, the manager helped me all along the way. He also kept his team focused on work. Not once did I see anybody sitting around. Everyone was working on something. The front staff was very helpful and helped me when I had questions. The only thing they need is cleaner restrooms for when their customers have to wait.

So I made an appointment for 2:00pm by 3:30pm they accomplished nothing, I was kept company by a homeless man who liked to sleep in storage containers and the service was awful
This place is awful.

Hell hath no fury like a years-​long faithful customer treated like dirt. I’d give zero stars. I got my fan belt replaced and it fell off a week later, causing a fire. Thank goodness my kids weren’t in the car when it started to smoke and die. This halfway totalled my car. I was offered my money back on the belt, which would help but not offset the price. I went in to get my money bak and after waiting 30 min was told rudely to wait another week. I have gone to hibon for years but will never ever go to any of their locations again.

Pretty good about on-​the-​spot service and communicating the issues. Wish they did more than just tires and oil changes though. Many things they’ll even look at for free! LOVE that they are open on Sundays… I’m not from OK but hate that everything is closed and church is the excuse.