T-Mobile

I have been a T-​Mobile customer for over 20 years, the service at this store was amazing! I felt appreciative by the employees and especially Andy was very attentive. I really appreciate it and for that reason I’m staying with T-​mobile.

These guys ROCK. I was greeted straight away and someone helped me from start to finish right away notwithstanding that they were a little busy. And, even better, they were thoughtful enough to get me a deal on my purchase (it’s currently black Friday weekend). All and all, I’ll definitely be returning to this store when the need arises!

I don’t trust mobile carriers. They nickel and dime their customers at every opportunity, all while telling you what a great deal you’re getting.
In the past, I’ve dreaded walking into a mobile store for purchasing or billing questions, because the commissioned sales associates were more interested in adding additional features or accessories than actually finding the right plan for me. After years of having gigs that provided and paid for my phone, when it was time to purchase my own plan for the first time in ages I rolled the dice and walked into T-​Mobile. Their recent failed merger with AT&T left the company flush with cash which they had been investing in their network, and their deals sounded solid.
I picked the right store.
Andy and Patrick at T-​Mobile are everything good about mobile retail.
They listen to your wants, ask probing questions to discern your true need, and align you with the device and plan that fits you best. They’re personable, funny, and go out of their way to make sure you understand the agreement you’re entering into with their company.
And the next time you visit, they’ll remember your name.
I’ve sent friends and coworkers to them — and in the era of online everything, suggesting someone go out of their way to a little shop on a weird corner in a northern Chicago neighborhood is the best complement I can think of.

«Your phone doesn’t have a problem, maybe you have a problem!?!»
That was the response I got from some idiot named Andy at this store, completely unprovoked, about one minute after I walked into this location.
I was not able to log into my e-​mail server with my password on the phone and the phone was running blazing hot. The battery was dying within an hour without any key strokes. «This phone runs hot. You must not know the password!» I informed him that I’ve had the same password on the account since 1995. «Clearly you don’t. I can’t help you. Can I help the next customer?»
«Are you going to help me?»
«NO! Now get out of my store!» he screams.
«What’s your name?» I ask. He won’t give it to me.
At that point he sprints around the counter and gets right up in my face and starts screaming that he’s calling the police and his friends are cops. He violently throws the door open. This was the first time in my life I’ve felt threatened by a store clerk. So much so that I had a police officer check out the store. (The police officer recommended Verizon.)
If you can’t provide basic customer service to your paying customers without losing your shit, you’re in the wrong business. At the very least get some anger management training. I have used other T-​Mobile retail stores without any problems (read my 5 star review of the Irving/​Damen/​Lincoln store.). That store and the one on Lawrence and Kimball are customer service superstars.

I went here today to have them buy out two out of my three current Verizon lines. Very rude and extremely unknowledgeable about the process. Referral program NOT WORKING: this could be a corporate problem but here the staff just gave me access to their computer for me to type in the referral information. Their system could not find my friend’s info and he is INDEED a longtime T-​Mobile customer. The manager could not answer my question regarding Verizon contract buyout (I only want them to buy out 2 out of my 3 lines). They also told me it would take DAYS to switch over but within 5 minutes after leaving the store I was left without a working phone as I needed to change my SIM card. Don’t other places ACTUALLY SWAP YOUR SIM CARD AND THEN VERIFY BY CALLING YOUR NUMBER? Don’t they want you to be happy and your service to work? I switched to T-​Mobile from Verizon due to cost and contract but this service is ridiculous. I hope I can find a good T-​Mobile store for any future needs I might have. I hope T-​Mobile corporate see this review as well.

My sister, husband, and I were on different carriers and we came in this past Labor Day weekend to take advantage of a great promo they had going on (1 star). Jeffrey was our sales rep and he was personable and patient as our switch overs took a few hours (2^nd star). My husband’s Samsung phone ported over with little to no problem, just a lengthy amount of time. My iPhone 5S was off the grid for a while since they did not have anymore 16GB iPhone 6’s left in stock, so Jeff looked into the inventory of the T-​Mobile store that’s on the 2^nd floor of Lincolnwood Mall (abt 15 mins away). He told me they had 12 in stock (I didn’t care whether it was silver or gold). I arrive at the mall and they tell me no one has called and that they do not have any 16GB in stock. At this point, I am pretty agitated that I drove all that way and the inventory was not confirmed. So the mgr of the Lincolnwood store sends me into Skokie to yet another store that DOES have my 16GB in stock and is holding it for me! Hallelujah! Unfortunately, we were not made aware that porting over from Verizon may take anywhere between 2 – 48 hours, so my sister was having a mild panic attack. Yes, we all now have lower monthly bills, I must say the hoops that we had to jump through to get our phones back up and running was an all day adventure to say the least! Hopefully my savings will make up for that.

Made a purchase here, tried to return 10 minutes later, they would not refund purchase, don’t go here

Manager there (last name Vann) is extremely unhelpful. Not engaging or empathetic in the least when dealing with a difficult situation with service or hardware. By contrast, the store on Kimball/​Lawrence is fantastic, total opposite. Do yourself a favor and go there.