Verizon Wireless

This store is a huge piece of dogshit. I keep receiving EXTrEMELY annoying and persistent calls from the salespeople here trying to get me to come buy something. I have asked them to stop calling. Very rude and unprofessional. When I ask what these «promotions» i qualify for, they say they cannot tell me over the phone, that i have to come into the store. Wtf? So i call verizons 1800 number and they tell me everything. I would rather buy my phone from a used car salesman than these Mobile Generation ass holes.

Do not take your business here! After 3 weeks of madness, a useless phone and VERY poor customer service, I got a full refund for my phone, with the assistance of the district manager, and out of the contract with the assistance of Verizon Corporate. Be warned that this is not a Verizon Corporate store and they operate by their own set of policies and guidelines. Save yourself some time and find a corporate store to go to so that when things don’t go right, you’ll get good service from people who know what they’re doing and are interested in helping you. Instead of just weaseling their way out of their responsibilities so that they can make a buck.

** Avoid this store **
This is the Mobile Generation retail site– a third party vendor for Verizon. We bought an Apple IPhone 6s from them and had problems from the very beginning. The arrogant store manager Aaron is a thief and is absolutely useless. To make a very long story short, Aaron will not give us a refund and we are left with a very expensive paper weight.
Save yourself time and money– avoid this store. Take your business to an original Verizon store.

Make no mistake from the sign outside, this is not an official Verizon store. They are a 3^rd party retail location which means they do not follow any corporate Verizon policy. Learned this the hard way after a fast talking sales person had already ran the purchase through and I looked at the receipt. Was supposed to transfer an upgrade to a different line but instead they processed the upgrade as an early upgrade and said they don’t do transfer upgrades (which Verizon does do). Also they won’t allow you to return a phone with after a screen protector is put on (which they will do to your new phone without asking).
Don’t bother talking to Verizon customer service, since they aren’t a corporate store they can’t help with anything you buy there.
Who would have thought there are businesses more shady than the buy here pay here car lots down the street. Much better off going to an official Verizon store or doing your business online with Verizon directly.

Got to give a big thanks to Robinson Monlina. He knew his stuff and helped me with exactly what I needed. He was actually very patient with me due to the fact I didn’t have much knowledge about phones. If you need help he’s the guy to go to. ¹⁰⁄₁₀

I was trying to check on my upgrade and i called earlier today and a women said she didn’t have enough help to answer my questions now but would call me back. Hour goes by i get no call. I call a different store but that person said i need a 4 digit code, i did not have it handy. I get the code an call back the Lincoln Square store because its the closest and a guy answers and i ask him if he can tell me if i am eligible for my upgrade. He tells me that he can’t tell me over the phone i have to come down to the store, well i know this is a lie because i have called before and been answered and i have been with verizon for 6 yrs or more. I tell him i know he can do it and he finally goes «fine whats your phone number?» I just laugh and say so you can check and you were just lying and hung up. I called belmont store and they helped me and i had my answer in less than a minute. Do not go to this store, take the time to go to a different store, they will lie to get you there so they can have a better chance of selling something and getting commission. I hope whomever owns this store know that a male working today ay 12:30 on ⁸⁄₃ at the Lincoln Square Verizon is a lazy liar that has guaranteed i never spend a dollar in that store but i will travel to a farther one.

Amazing customer service! The manager and all of the employees are phenomenal. Very patient and well informed. I am going to this location from now on. Super pleased! Best Verizon I have been to in Chicago.

Damien is indeed The Dude. My review is long overdue. I went in early March, as soon as my upgrade date came around. Damien spent a lot of time talking to me about the various phone choices I had (preference DROID), as well as our tastes in American animation (LOK, yeah!). I went with a DROID Turbo and have been pleased with it, although not its voice feature. It picks up way too much ambient noise to be useful, but that’s not Damien’s fault obvs. Damien also will steer you right about protection features such as insurance, hard cases, etc. Hot tip: ALWAYS get insurance for your phone. One upgrade ago, I dropped my then brand new phone in a puddle of spring rain and it DIED. The Lincoln Square location of this business seems to be a hidden secret. The bonus for you is that you will get plenty of attention devoted to you which is great. I’ve been to the Andersonville location, which is also great, but you’re often waiting for ages because there’s so many people going in there.

While some of Verizon’s policies did not make for a pleasant experience, these were out of their control and they did everything in their control to help me get a new phone right at launch and replace it when it was defective (also not their fault, of course). While waiting in the store I also witnessed them frequently, patiently walking customers through any and all features on their phone that they wanted help with or explanations desired. While at times I debated purchasing online being easier, when I ran into problems having the personal care of Nichola and Damien was greatly appreciated.

Damien was amazing. He was so honest and straight forward and didn’t push us to make a decision either of the 2 times we went in. He looked at our current plan, gave us our options, and was genuinely a nice human being.
Whenever we need help with or something for our phones, you bet this is the first place we’ll go. I’ve been to several other Verizon stores throughout the city and this was the first time I’ve had a truly positive experience.

Damien was incredibly helpful! He saved all of the photos on my galaxy and restored my faith in humanity :-) He was incredibly knowledgeable, professional and attentive. Thank you so much!

As most of us know, spending time at a mobile phone retailer is like spending time at a DMV or an STD testing facility — it’s simultaneously boring and stressful. I’ve been to Mobile Generation on Western three times, and it was neither boring nor stressful any of the times.
Damien helped me out the first two visits when I was ordering a new phone. He was unbelievably friendly and his conversational approach was organic, as opposed to the unctuous canned garbage you get from bank tellers and used car salesmen. We talked about our hometowns, about the Bulls, and the conversation genuinely made me feel like I was catching up with an old bud. He’s the kind of dude I’d spend a lot of time talking to if I ran into him at a bar or a concert.
Nicole helped me the third time, when I picked up my phone. I may or may not have been slightly drunk (my friend and I decided to day drink, because we had the day off, so why the heck not?), so I was uncharacteristically chatty. I’d wager that Nicole could see this, but she was super-​friendly and professional, but, again, not in the gross, transparent way that many bank tellers and used car salesmen are. In no way did I feel like she was trying to sell me anything, which actually drove me to buy a pink phone case. I suppose that had I been indecisive or demure, she would have tried to push some accessories on me, but I’m confident that she would have done so in the friendliest way possible, yet within the assertive parameters of Verizon’s corporate policy.
Although it’s probably too early to declare this, I do suspect that whenever I see or hear the word ‘Verizon’ from here on out, I’m going to think about Damien and Nicole and Mobile Generation on Western, and how the store has managed to shatter my previous belief that mobile phone retailers are always horrible places. I’m not sure how often I’m going to require mobile phone accessories in the near future, but I do know that I’m going to spend time intentionally steering conversations I have with friends and strangers toward phones or Verizon or Lincoln Square or whatever, so that I can implore them to visit and shop with Damien and Nicole at Mobile Generation on Western. If I were an octopus with opposable thumbs on my tentacles, I’d squirt ink everywhere and give it eight thumbs up, but I guess a five-​star Unilocal review will have to suffice for now.

This location is located directly on Western Avenue just south of Lawrence. It’s right off the Brown Line stop and there’s also a metered parking lot steps away from the storefront. I came in for a new wall charger and a cable late last week, and came back today for a screen guard. Great customer service both times with different people — no frills or aggressive sales attempts. Both times, I was in an out quickly.

Walked in for a power cord for iPhone 5 on a blustery cold day and $ 30 later I walked out with what I needed. The staff here was great and knew exactly what I needed. The cord was a bit expensive, but that was in no way the staff’s fault. Overall, I had a great experience here. I will be back again for anything I may ever need for my phone. Power cord works and now I am able to share this review with you. Thanks!

I’ve been a long time Verizon customer and this visit was by far the best and most memorable. No wait at all. Damien was incredibly helpful in answering my husband’s laundry list of questions about our plan and adding a line.
We specifically chose to visit this Verizon location (even though there’s one closer to our home) because of the great reviews and I’m happy that we did. It was certainly an exceptional experience and we were glad to have worked with Damien who was friendly and knowledgeable about the services and recommendations based on our needs.
This is my new go-​to Verizon store.

My husband and I were thinking of switching to T-​Mobile from Verizon because he was out of contract and he had gotten a «better» deal from T-​Mobile. We went into this Verizon store expecting more sales pitches. Instead Patrick and Damien really went out of there way to help us figure out what was best for us, while taking advantage of a few deals where we could save even more money. They beat the T-​Mobile price and got us better phones for cheap. More importantly they were honest and really helpful without being pushy. Excellent.

I was in the process of switching from Sprint to Verizon since my contract ended. This place is right down the street from me, so I stopped in to inquire about an iPhone for my wife and me as well as their plans. Damien was very helpful and didn’t pressure me whatsoever. I could have done the same thing online but it was nice to talk through my options with a knowledgeable person.
When I went to pick up my phones, I thought everything went smoothly. But the next morning, i realized my phone number was not the one I originally had with Sprint. So I went back into the store to correct it. Damien promptly did so.
Unfortunately, when I went to register on Verizon’s website, I noticed my wife’s phone was not on my plan. So I called Verizon and they said it was set up on its own plan. They fixed that problem.
So if you go in there to switch carriers, double check your numbers are correct and that you are on the proper plan.

I recently went trough some headaches involving my phone and the insurance company. It seemed like getting a replacement was going to be impossible considering the first one they sent wen missing and I was about to travel for business shorty.
After a number of phone calls and arguing I visited my local Verizon store and was pleasantly surprised to find two people willing to help me with my issue. Not only did they go out of their way to try and get me a phone to use in the meantime, but they also were able to work out the issue with my insurance company. All said and done my new replacement phone should be here tomorrow.
Thanks for the help and for further making me realize that Lincoln Square is the best neighborhood in Chicago.

I’ve worked both with Jake and Damien and this location both to switch carriers and make changes to my phone plan and I can attest that they are both fantastic. The staff here is knowledgeable, friendly, and there is no high pressure sales pitch which cannot be said of other locations.
They both went through the different plans available, never pressuring me to choose a more expensive plan or purchase a ton of extra accessories that I didn’t need. The staff here is not just friendly and eager to help when a sale is on the line either; I have regularly seen other customers stopping by just to ask questions, etc. and the staff is always super helpful. It is good to know that my relationship with this business does not stop once I buy a phone. It feels great knowing that I can stop by with any questions or issues about my iPhone down the road.
My one suggestion would be to add a customer seating area in the store since there seems to be room for it.
Cell phone stores seem to come and go regularly in the area, but I really do hope this location continues to stay since they are a great asset to the neighborhood. Can’t beat friendly, honest and knowledgeable staff and a great location right off of Western and Lawrence!

Had a great experience at this location this afternoon. We were assisted by Damian. My wife recently switched from T-​Mobile to Verizon, and she has been non-​stop pressuring me to switch as well so we can get on a combined-​data plan. After 10 years with T-​Mobile, I recently had a bad experience when my customer service call was routed to India and an incompetent rep who had no idea what was going on. I finally had enough of T-​Mobile. Verizon iPhone 5 here i come!
The process of switching carriers takes a little while, but not too long. We had to figure out what phone I wanted (16gb black), then we had to add me to my wife’s plan, and then we had to go through the process of porting my number over. Once that was done we set up my new phone, and they even gave me some money for my old CrapBerry. All in all it took about 45 minutes. Damian was very professional but also very personable and friendly. He gave me all the options for upgrades (cases, extra charger, screen protectors, etc) but it wasn’t an annoying high-​pressure pitch. I’ve got nothing but good things to say about this location based on both mine and my wife’s experience. Highly recommended!
Pro Tip: If you are thinking of switching carriers and you live in the area, you may be able to find a coupon in one of those little coupon books that sometimes come in the mail. I successfully used a $ 50 coupon, which was another one of the major deciding factors that pushed me to make the switch to Verizon.