T-Mobile

The service reps here treated me like I was either a liar or an idiot. I went in because I had just purchased a sim card, then found out it was $ 15 cheaper on t-mobile’s website. I thought I’d try to see if they would give me a refund (I wasn’t expecting one, but it doesn’t hurt to ask).
First the rep told me the website that I showed her wasn’t T-​mobile (it was). Then she told me the sale must be for activation (T-​mobile doesn’t charge for activation, as far as I know. And the website clearly said «For nano-​SIM»). Then once they realized what I was asking for, they basically told me to leave.
These are the rudest and most condescending customer service representatives I’ve ever dealt with. This low rating wasn’t because they didn’t refund me. I walked in not expecting much. The low rating is for their rudeness. (Also, on the day I bought my sim card, the supervisor was telling her employee «you are so lucky I’m your manager. I am so chill.» Chill people don’t have to tell others how chill they are)
Happily, I called T-mobile’s customer service number and they gave me a credit for the difference to my account. I’m pleased with that portion of my transaction.

So i went in to this location after going to the one in Bucktown which was a complete waste of time, i found that this is where i should’ve came in the first place. I basically came in to downgrade my phone from the 6+ to the six and these girls were able to help me out right away. I really appreciated their attitude towards their customers and their attitude towards a job in general. They seem like they really cared and they wanted to help after one of the girls went out of her way to really get my prices to go down on my upgrade another girl took over I think her name was Sally I don’t remember the other girl but she was hispanic with the dark hair. anyWho, I went in with a big phone and left with the phone I wanted for half the price that the Bucktown location was trying to charge me. I hope that these girls get some sort of raise because I think they truly deserve it. Awesome customer service skills, I will definitely return to this T-​Mobile location. I’ve been a customer of T-Mobile’s for 4+ years and never have I gotten great customer service from any other T-​Mobile employees before like this.

I stopped in to ask some. questions because the store in my neighborhood is sometimes less than helpful. Frank was great. He answered the questions that I had, and helped me upgrade my phone and my plan. The store got busy just after I walked in, and people did have quite a wait, but both guys working were pleasant, efficient, and greeted each customer and kept track of who was next. Even though I live a block from another T Mobile, I will come down here for my phone issues/​questions.

We walked in ready to purchase the Galaxy S4 but had some questions regarding the $ 100 down/​based on credit. Marie right away greeted us and explained every question we had. She went over all the plans, the charges, what our bill would look like the first month, the second month, etc. Waived the activation fee on both phones and told us if we saw those fees on the bill to just bring it in and she’d take care of it. But what I was most impressed with and truly felt taken care of was the fact that she told us that if we ever had any problems or concerns or errors on our phone bills to just bring the bill to her and she will deal with customer service and get the problem fixed for us without us having to be on the phone with customer service. How awesome is that? A business that knows how to take care of their customers = Priceless!

Tmobile messed up the rebate on my Galaxy S3 phone, they sent me a rebate card for 150 $ instead of the 200 $ I was quoted. I spent 30 – 40 min on the phone with representatives and supervisors basically telling me I was shit out of luck and they could do nothing for me.
So…I went to the location where I bought the phone, I spoke with Carlos who sold me the phone, he apologized for my experience and credited my tmobile bill for 50 $
Thank you Carlos for being a stand up guy and a professional. Your supervisors,
your supervisors supervisors, and their superiors are fortunate to have you working for them, and could learn a lot from your customer service.

try returning an item (hot spot) I spent 6hrs. with customer service to no avail so now I’m stuck with it.

I’ve been hitting up this store for a few years since it’s practically right around the block from my apartment. They are always very nice and knowledgeable. I’ve even stopped by a few times just to have them replace the screen cover on my phone (every time I try to put a new one on it gets all bumpy-​lumpy) and even though they’re not making a sale, they’re still very friendly. You guys are great!