PNC Bank

they worked with me to find a banking solution to meet my banking needs

Every time you go in this place, there seems to be new employees. There must be a poster on the wall in the back office that tells the impersonable employees what coined phrases to say/​repeat to people when they walk through the door. What used to be a great branch has sadly gone downhill quickly. Robot attitudes and employees going through the motion rather than being genuine. Personal cell phone calls are more important than attending to a customer.

The two regular «bankers» i.e. the ones with offices who do not work at the tellers’ booths are gone and a newbie named Sean Corcoran has taken their place. He knows very little and is consistently incorrect about the information he relays. I tried to work with him on getting a home equity line of credit on a property I have with PNC. I asked him beforehand to tell me all of the paperwork I would need to submit and how long the process would take. He told me my application would be easy and done in less than a month. Well, we are looking at month two now and we still have not closed on the loan. I submitted the paperwork he asked for all at once and up front and yet I received 2 – 3 calls and requests for more paperwork each week. So that is more than 15 requests for more paperwork after being told that the paperwork I submitted when I initiated the application was all I needed. He does not have a clue as to what he is doing and needs more training. He is always flustered and incorrect and he does not apologize or do anything to correct the situation and his mistakes. When it seemed that the loan would finally be disbursed, he said I would have an «immediate» disbursement– which is only «immediate» 3 – 4 days later, so not immediate at all, just simply a disbursement. Then he said he’d call the day before the scheduled disbursement. That day came and he did not call. I contacted him to double-​check, only to find out that the disbursement would not be released for another two days after the date he confirmed with me. The reason? He gave me the wrong date because he didn’t realize Saturday wasn’t a business day. Really??? When has Saturday ever counted as an official business day in the United States of America?

Review is for this location. 2 calls to customer service, 1 other branch visit, & speaking to acct rep… I walk in frustrated and mad into this location to close acct after only 2, months with PNC. Roxana listen to my frustrations and attempted to help me out with my issue. She was able to sort everything out. 5 stars for this location, PNC over all not impressed but going to stick around to try them out

Never had a problem with pnc. They are fair and easy to deal with. The regular security guard that works there remembers and greets everyone with a smile. However they had a lady working there who didn’t speak English very well and would loudly blurt put all of your info. I.e. balance, s s number. She couldn’t help it though. I love pnc and recommend them to anyone.

DON’T EVER COME TO PNC THIS BRANCH TO GET MORTGAGE!
Customer service at this branch sucks!
When I first came in, two securities, one kind of sitting ON the table talking to the other one.
I went there for first time home mortgage, Rudy Lopez was the mortgage banker who helped me. God, I swear, I will never step into that location again.
His tone for the entire time is extremely arrogant! It sounds like customers are begging him to get a mortgage! You are a professional banker! You CAN NOT bring your personal mood of the day into your work ok?
Really hope this branch could improve bankers’ profession like the one in downtown chestnut.
No any customer deserve to go to a bank to get yelled at like this! Only if you want to!
PNC
5247 N Broadway
Chicago, IL 60 640
This location!

A year or so ago I closed all of my banking interests with PNC. I did not like the transition from national city and found PNC to be much lower quality.
This branch is an exception. I still pay my credit card bill here and I am always impressed with the speed of service and the knowledge of their staff. Any place that gets you in and out as quick as they do (while being very friendly) is alright in my book.

well, so far so good, lol my two accounts are doing great and most the tellers know me by name when I walk in. Great service and Free Checking. Sounds good to me.
A couple changes since my last review, the bank tellers are very friendly, its the bankers that have the attitude. Not very friendly and they all always seem like there doing nothing. I think someone needs to keep an eye on them. Wasting money on payroll.

It’s a bank. I am the holder of a couple small accounts. What do I expect/​want from a bank? As a city bank, PNC Bank provides the basics for me.
1) They don’t screw up my statements.
2) This location has parking. It’s in a strip mall. Sometimes I do bank business and get a haircut. It’s convenient.
3) The staff is friendly. The nicest is a Chinese lady teller whose name, I think, is Xao Ci. She always greets me when I walk in the door. I try to go to her window, since she is friendly and efficient. I am a sucker for good customer service, and she provides it.
4) Carrying on the tradition of its antecedent banks, they offer free coffee.
Of course, PNC bank offers all sorts of other services — investments, mortgage, personal and business loans, yada yada yada. I don’t avail myself of any of those services, so I can’t comment on them. I do use the online banking, and I subtract one star because I still get that dopey «must update» message every time I open my online account, even though I worked through PNC’s voicemail/​customer service hell to get that update message removed. The online banking doesn’t allow you to say, yeah, everything’s okay — no, you have to call during business hours and spent lots of time getting to someone who says he’ll take care of it for you, and then doesn’t. That’s baloney.
This branch of PNC Bank gives me what I need, when I need it.