North Shore Vision

If I could give this place less than one star, I would. They seemed fine when I got my eye exam. They told me it would take 10 to 12 weeks for my eyeglasses to arrive. I called at the 12 week mark to inquire on the status… they said that «10 to 12» weeks was an estimate… and to call back in 2 weeks.
I waited 2 and a half weeks, hoping against hope they’d call me… but since they didn’t, I called them. They said my eyeglasses could be picked up that day at noon (’til 4pm). I got there just after noon (and I walked… on a hot day)… no one was there. I kept ringing the bell (which I’m not convinced actually works) and knocking on the door for several minutes. No one seemed to be there.
I came home and called to find out a time that I ACTUALLY could go to get my glasses… and their voicemail was full. I kept calling back every 5 five minutes. 1.5 HOURS later, the fellow who works there answered, apologized profusely and said that he had to run to the store to get toilet paper. I cannot say if this is so, but I know how close the Jewel-​Osco is, so I have trouble believing it took so long. But I do accept the apology in the «benefit of the doubt» spirit.
So… I finally have my eyeglasses after 14.5 weeks of waiting and being inconvenienced beyond the realm of any standard of decent business.
However, I can say 2 nice things about this place. Both the young man who runs the desk and the doctor I saw were very friendly. But everything else about the experience was disappointing. I would rather walk an hour to a different optician… and if I have my druthers next time, I shall do so.
:-(

Avoid at all costs. Unprofessional in the extreme. It took over six weeks to get my glasses. In the interim, while attempting to get any information whatsoever about the status of my order, my voicemail messages were not returned. On the rare occasions that I got through to someone, I was repeatedly put on hold for very long stretches, disconnected, or told that I would be called back (I never was). Forced to visit in person to get any information on my order, I would be told to come back another day to speak with the «manager» or if I found the «manager» she would give me excuses and promise that I’d be called the next day (I never was). The waiting/​display area can be crowded and chaotic. My wait for my initial exam was long, while the exam itself was disconcertingly quick. On my several visits to the place, I witnessed several other unfortunate customers frustrated by scheduling errors on the part of the staff. The selection and pricing of frames are nothing special.