Unleashed by Petco

This place whose name is now just PETCO has been a huge help to my husband and I. We just adopted a puppy about a month ago on the second day we had her my husband brought her up here on a walk, Hope. Ryan, Eric, Cristina, and Luke fell in love with her right away. They are always giving her free treat, they have a free puppy playtime, and are always eager to answer question you might have as a new (or old pet parent). The only reason I do not give it five stars is they are not a full service Petco they really only have cat and dog supplies. tonight is my puppies first night of training with luke; Good luck guys!

I came across here on Black Friday, because I had to buy a few things for my puppy I just adopted shortly before. The Staff there was really helpful and then I feel like they got to know me and my dog. They told me about training that they do there, and knowing I was looking into it. I signed up with Luke. He has helped me train my little Ryno (after Ryne Sandberg) do things I did not know how to do. I have signed up for the adult level 2 classes because I enjoy the environment and the staff. Carmelo is also a great asset for the store too. he is very knowledgeable in the products and made some great recommendations for Ryno and I. Luke and Carmelo are the reasons why I tell all my friends to go there.

They’ve rebranded this Unleashed location back to a Petco. Good move! It feels somehow more orderly and logical in here now. Really nice employees. Three stars since they often don’t have the stuff I regularly buy my dog, but it’s meant to be a «boutique» location, so I understand the minimal stock. One nice thing is that they seem to have some things that Petsmart across the street does not, and vice versa, so you can use either one as your fallback.

I love this place. My sisters kitten Spock goes to Petco all the time and each time he enjoys walking around and playing with the toys. The only we have to watch out for is the dogs. The staff is very nice and always greet me every time I go mainly to see how big the kitten is getting each month. Spock is now 7 months and he still enjoys it. We are taking a break going back here for a while because of changes of whether, but when it back to spring and summer whether we are going back again and hopefully when he’s a full grown cat h will enjoy still.

This place is great. I really appreciate the personal service and attention from staff here. Everyone we’ve dealt with has been terrific. Great neighborhood feel, friendly, and everything we need for our cat.

Carmelo is the best! We just got a new puppy from paws this past week and ran out of food. Not only did he walk us through all of the options, but gave our pup some free treats for it being her first time in.
I really appreciate the kind warm welcome and look forward to spending more time here especially since it’s right around the corner.
Our next step will be to try out their self wash section! Can’t wait!

Petco Unleashed is everything I need in a pet store and a lot more. All of the best food for my sweet and evil children, They specialize in premium pet food and a lovely assortment of toys, leashes, bowls and other accessories for pets. The staff is ridiculously friendly and helpful and they also say hello to my little Frodo (and remember his name) when I bring him in. Carm says that he is an Unleashed superstar! In addition, they have an easy to use dog wash and a scale to see how that diet is going (the dog-​not me). It doesn’t feel like a chain store in any way. I feed mostly Natural Balance and they have the full line of products as well as Blue Buffalo and the other premium brands. The Petco PALS reward program is also a plus. 5 bucks back on every 100 I spend. With 3 cats and a dog, it adds up. I’m so happy that this store is in my neighborhood.

Great experience at the Glenview IL location (adding it here as unable to locate Glenview location on Unilocal). Very impressed by the customer service and friendliness of staff. As soon as I walked into the store they asked what I needed help with, directed me to it and proceeded to carry a 26lb of dog food to the front of the store for me. They even carried it out to my vehicle! I will indeed be back to buy more toys and food for my dog. Thanks Unleashed!

I have only words of praise for manager Carmelo and his fantastic, helpful staff at the Unleashed Petco store on Broadway Avenue near Foster Ave. My husband and I found this location quite by accident as it is somewhat hidden from street view, but we are so happy to have found this hidden gem. We have shopped at various suburban Petco stores and numerous times, the brand of cat food we buy was out of stock and staff seemed not willing to go the extra mile to ensure our weekly purchase. At Unleashed on Broadway, Carmelo and all his associates go above and beyond to make customers feel welcome and so well cared for – and they’re always well stocked with so many pet food goodies. Thank you so very much.

Yeah, okay, I know they are part of the corporate –industrial complex. (At least they are upfront about it, and not pretending to be something else.) So if you prefer to go to the independent stores or small chains, then by all means, please do so.
All I know is that I’ve gotten warm and personal service on several occasions, from different managers. Their prices are fair, and they have been friendly and terrific about returns and warranty items, which is important to me. So I will keep coming back to this and other locations. I’m downgrading them only slightly b/​c they don’t carry my brand of food and they don’t have a crate-​dryer for wet dogs at the self-​wash!
I had a good experience at the Glenview store, too.

Same old same old pet store chain. I am not impressed. This store is nothing special and it’s poaching customers from the great Parkview Pet Supplies store, a lovingly independently run store. If you want great customer service from an owner who is invested in this community and knows pets, please see Joe at Parkview Pet Supplies, just up the street.

This review is only for the Unleashed at 5231 N. Broadway, where I will never return after today’s visit. The customer ahead of me was buying Nutro brand kibble for her cat and the clerk — completely voluntarily — told the customer that Nutro wasn’t her favorite brand, and had she ever tried Natural Balance, it has only two ingredients, blah, blah, blah…” The customer proceeded to complete the purchase of Nutro, against the clerk’s unsolicited advice. My turn. I was buying Greenies dental treats. The clerk asked me, «does your dog like these?» I said, yes, she’s obsessed with them. The clerk responded with an incredulous «Really???» and then added «ewwww» as if she’d tried them. She told me that her dog eats only Natural Balance dental treats, and then launched into the same «only two ingredients» b.s. First: whatever happened to the customer always being right? Second: If Nutro and Greenies had heard this clerk trying to talk customers out of purchasing their products, she’d have some explaining to do. Third: Is Unleashed owned by Natural Balance? I wonder.
The final straw was when I asked her for plastic instead of the cheap paper bags they use. She said they stopped using plastic bags after they were banned. Banned? I guess nobody told Jewel or Marianos or Petco or Walgreens or Trader Joes, etc. I said I needed all the plastic bags I could get for poop. She then, of course, took the opportunity to try to sell me their poop bags that they sell for a criminally high price. I guess THESE plastic bags weren’t banned. I declined, said goodbye, and she was still trying to talk me into the purchase as I was walking out the door. I seriously didn’t have half this much sales pressure when I was buying my car two years ago. It was a most unpleasant experience.

You can not beat the friendly and helpful staff here. I’ve been a handful of times and it is always a pleasant experience. The shop has most major food brands, lots of specialty brands, toys, clothes and more. But the best part is the self-​serve baths. For just $ 10 I can use a big tub and they provide shampoo, conditioner, scrubbers, cleans brushes and towels. You can also use the blow dryer, but my pup is not a fan.
Glad to have this place around!

Sometimes they seem understaffed and I wonder how they haven’t been ripped off with nobody in the front. However, the service from the few there is always good.
I’ve gone in for the self wash and to purchase food and toys, about 4 times total in the last month. I was pleasantly surprised with their store events and neighborhood knowledge/​focus since they are owned by Petco– I will definitely be a regular customer of theirs!

Today may have been my first visit to Unleashed by Petco but it
definitely won’t be my last.
I love this store, I was able to find what I needed and I loved walking
around this store checking out all the cool stuff!
This Unleashed location has a great Associate working there named Sara
and she was so great and helpful to everyone, most Impressive!
So, granted, it’s a different type of concept, it’s a smaller, more contained
area than the larger Petco’s and I actually prefer it this way.
Just seems/​feels so much easier to find what you’re looking for!
And, they do have the Pet Rewards Card which I’m sure I’ll be using in
the near future.
Also, low cost vaccinations and preventive care packages are available.
Honestly, as far as I’m concerned this store carries everything I need
for my pets, from Greenies Treats, to Catnip Plants, Scratching Boards,
Lots of Toys and a really decent food selection.
And, they also do Adoption Drives!
Oh, and Sara, can’t forget her, She Rocks!
And as far as I’m concerned so does this
location of Petco’s Unleashed.

This place is just AMAZING! it has everything my dog needs and their dog wash is beyond great. The people that work there are very friendly and helpful. They actually take the time to look for things and they listen! Sara and Darin are awesome, always smiling and ready for you. I simply love this place and it wayyyy better than regular petcos.
Highly recommend it

This place is new in the ‘hood. Yeah, it’s the sexy newcomer, all shiny and clean. It’s got a lot of stuff, food, toys, accessories, services and pet clothes.
The problem is, it’s a corporate behemouth, owned by Petco. I might come here in a pinch, but I’m not going to give up Parkview Pet Store a couple blocks further north, the independent option. I can’t forsake the option that has been there for me for 10 years, who knows me and my dog. Yeah, I’m an idiot like that.

Every time I come here, I’m wondering where the cashier is??? Sometimes there is only 1 person working here who does all the work! I always seem to be waiting here to check out. SERVICE-​POOR
This place is fortunate that I live closer to this location than the usual Petco that I go to off Ashland south of Belmont. LOCATION-​GOOD
I do like that I can get 20% coupons off my entire sale here frequently! VALUE-​GOOD

This place is useless. My cat loves the Petco branded Soulistic food and I can always use more Temptations treats, so when Unleashed opened right next to my el stop I was beyond happy. At first glance, I found that although small, it was clean and had everything I needed. Too bad you can never find anyone to ring you up.
Both times I’ve been in I’ve quickly grabbed what I wanted and went to the register, only to wait… and wait, and wait. The first time, after standing at the register for five minutes, I walked the store, through the grooming area, etc., but couldn’t find anyone. Finally, two employees appeared. Bingo! Of course, the guy ringing me up pushed their Petco Pals card, and after declining several times, he asked for my phone number, and I gave him a fake. Next, he asked for an email and I said no. He admitted he signed me up based on my number, and without an email he couldn’t finish the purchase. Cute. I left. I gave it one more shot, and this time after waiting at the register, I approached each employee, all who claimed they were too busy to ring me up. Again, I walked out. Until they hire better people, this place is crossed off the list. Seriously, who the fuck Temptations blocks a cat?

So, I cheated. I feel pretty bad about it. You see, we have an agreement, no one else. No Other. No exceptions.
It really was not my fault. He was gorgeous, really. That shiny golden hair, fresh breath, he was just magnificent.
I suppose some try and claim this as an excuse, but he jumped on me when I walked in the door. I did try and put him off but…
I was also busted big time. My dog knew the second I got home that I had petted another dog without her around. She smelled that golden retriever in a second. BOY was she mad~
I am going to have to attempt to get her over the issue by taking her back to Petco Unleashed. Maybe she will have a chance to meet the fair haired, gorgeous boy. I have a feeling that it would be anything but love at first sight but it is worth it. They have her favorite treats as well as quite a selection of chews, toys, and other things that I can purchase to try and distract her.
If all else fails, I can at least pick up some food for the cat. At least he is not angry!