Chase Bank

It’s a bank, and the only reason I traipsed this far is because this location is one of only a handful in the entire city that is open Sunday. Other than that, it’s a typical Chase branch with two-​inch bulletproof plexiglass.

Just want to let everybody know that this branch is amazing due to the fact that they’re open on Sunday I love that about it. they should have more locations that are open on Sunday as do us business people don’t have whole lot of time during the week day including Saturday to do their banking

This is my neighborhood branch. I may be biased because they let me bring my dog in when doing bank transactions — lo, the whole branch is dog friendly. And with those sweet new no-​envelope ATMs, it’s a snap to make deposits — just wish I had more of them.
Can’t comment on the customer service, really, ‘cos I usually only deal with an ATM. But my investment guy did call me the other day to reassure me that my mutual funds would come back. .. after awhile.
Damn bailout. Damn this economy. –1 stars for our stupid economy. But this branch, I like. Banking at a giant, stable bank. .. I like.

I have never been talked to in more a condescending manner than I just was by the branch manager Adam Partridge.
Late last week, my fiancé and I went into his Chase branch to see about getting a refund of the $ 25 fee for a Chase rewards debit card that she had ordered months ago but never received, had reordered and still didn’t receive. She told Adam Partridge that she was considering closing her account, but wanted a refund of the fee for something she had ordered but never received. He stated in a very snide manner that he would not refund anything if she was planning to close her account. She then made the final decision to close the account with a balance of $ 0.
Today, she got a call that stated that she was $ 35 overdrawn. We were both confused. We had been told that the reason Partridge couldn’t close the account then and there was due to a transaction that was still going through. We were told that the transaction was a deposit that she had made the same visit that she asked about the refund and decided to close her account. We had checked previous to that via a mini-​statement that we got from an ATM at that branch (and were charged $ 1 for), and all transactions up to that point had gone through including the one that he said overdrafted her. The transaction that supposedly overdrafted her appeared on the mini-​statement as if it had already gone through. The money from said transaction had already been removed from her account. It was actually the $ 1 fee from the mini-​statement (it did not say on the screen of the ATM that there would be any charge for the mini-​statement) that out her over. We found out about this the day we went to the bank to get the refund and potentially close the account. It had apparently happened that day. We put in the $ 0.61 to cover the overage.
He did refund the overdraft fee «so that we don’t leave there too angry or whatever,» but insisted it was from a transaction that we saw on the mini-​statement and had already cleared the account before it went negative with the $ 1 charge for getting the mini-​statement.
The thing that upsets me most is not his refusal to refund the $ 25 fee for the card that she never received. It is that she was charged $ 1 for the mini-​statement without any sign of the fact that she would be charged anything. It is the simple fact that she and I were both treated like complete idiots. We were talked to in a massively condescending manner by the person that is supposed to be the manager of the bank and should treat all of his customers regardless of how much money they have in their accounts with kindness and respect. The way he treated us and especially my fiancé was uncalled for and wholly not necessary.