Pine Cleaners

Today I went to pick up my order and I was given a large sum of money that I left in my suit pocket. This is only one example of the service that Pine Cleaners provides. They are always on time and if ever there is a mix up they make good. Once I had a jacket that came back with a stain and they compensated me for the garment. They are trustworthy, friendly and convenient!
P. S. They do great alterations as well.

2 years. Cleaning, alterations. Never had a problem. Reasonable prices and nice people.

This is the only place I have trusted to hem designer jeans. They have hemmed probably 10 pairs of jeans for me in the last 5 years, and every one of them have been perfect. I always wear a short heel when being fitted, to make sure that they aren’t too short when I get them back.

Not only are they overpriced… but they allow a dog to run around the business all the time. Usually, he is trying to get out the door while the owners call to him but never move to get him. Today, I picked up one pair of slacks for $ 4.50, and the dog was biting my feet. I reached down to remove him (when I wanted to give him a nice kick in the teeth) when he attacked me and bite my hand rather well, puncturing the skin and drawing blood. «He gets like that when he is trying to eat!» Here is an idea… If he is aggressive at feeding time, don’t feed him out where customers are! DUH! Better yet, don’t have a dog in your non-​animal related business! $ 55 later after a tetanus shot, I won’t be going back again. They are fortunate I am only posting a bad review and not filing a police report.

I rarely write these reviews, but felt compelled to do so. I’ve been using Pine for several years now, they’ve always done an excellent job hemming jeans for me, with the original hem intact. I just picked up 5 suits I took in to have cleaned, repaired, aged stains I never took care of, pocket repairs, new belt loops that had worn away. You name it, they needed work. I was astonished how beautiful they all turned out. It truly feels like I just picked up 5 brand new suits. Thanks Pine! Helps to start the new job feeling new and refreshed.

I’ve tried this place for awhile and the shirts came out ok, nothing special, and not very good on larger stains. The biggest problem is when they promise to alter garments by a certain date, they miss the target and don’t notify the customer. That’s not good when you have deadlines yourself to meet. I don’t think they have a sense of urgency or organization and don’t admit to their mistakes, other than to say «I’m sorry.» I will go to a more reliable and organized place that values timeliness and quality.

I honestly used to love this place. I considered the owners friends — and saw them a couple of time each week, They did a great job with my dry cleaning. Then they left to work on another store and the people who took over are not very good. They have lost items, then they find them a year later and blame me for not picking them up. I finally gave up when 4 times in a row, I went to pick up my dry cleaning and they held back at least one item to be sent back for more cleaning. It is nice that they do that, but please — can’t you get it right the first time? It left me with no certainty whether I would get an item cleaned and back on time. Not worth it.

Pine Cleaners is awful and very overpriced! I brought a cotton sundress in to be shortened. This was my first time trying Pine. I thought I would try someplace closer to home. They gave me a pick-​up receipt that said $ 9.75. I would normally pay $ 12 so I was happy to save a few dollars. It was a Saturday afternoon and the woman told me I could pick the dress up Monday after 5:00. 30 minutes later the woman called to say she put the price for dry cleaning on the ticket on accident and it would be $ 22.00. This was a simple cotton dress hem. I said that was way too much and I would come and get the dress. Then she told me it was too late it was already finished. I told her that was her mistake and this is more than double the quoted price and they should not have sewn it before asking me! She just kept asking if this was okay. No! It was not okay, but I had no choice. She went and talked to the sewer and came down $ 4.00. Still way to much considering it took her 5 minutes to sew. When I went to pick it up there was no apology. This is a deceptive, shady business practice! I had no choice, but to pay double the price I was quoted in order to get my dress. The worst part she did not shorten it to where she pinned it! Worst cleaners in Chicago! You’d think that for the outrageous amount they charge people they could afford a credit card service as well, but it is cash only.

After a long internal struggle, I’ve decided not to go back to Pine Cleaners. The people who work there are so, so nice, but their prices are too high, they hemmed my expensive jeans too short (and told me that they couldn’t do the original hem, which I now see other people have had them do!), and (the absolute final straw) the other day I found a stabby ball of other people’s hair and bent pins in my dry-​cleaned sweater.
If you do decide to go here (and they are so nice, which is why I’m leaving two stars instead of one), know that they don’t take credit cards.

Way, way overpriced. I brought in a t-​shirt to be hemmed and it was $ 15. My jaw literally dropped when she rang me up. That is extremely overpriced. I definitely regret coming here over my usual place. 2 stars because both employees were friendly, and the hem is done well, albeit a little shorter than expected… grr…

Had a comforter and matching pillow shams cleaned here at a friend’s recco. Items were ready when promised and they were clear upfront that they are cash and check only.

I take all of my jeans to be altered here and have never had any issues, they are always very well done. It took me a long time to find a good tailor and pine cleaners fits the bill! True, to get the orig. hem attached it’s a little pricey but I’ll pay for the excellent work done.

I got a few pairs of jeans tailored here…
For 2 original hems, and one waist-​adjustment, it was over $ 50… which I think is kind of ridiculous.
However, they did make a second alteration to the pair that needed the waist fixed, because it was still to big. The quality of the work, in my opinion, was pretty good.
Points for effort… I just think they are way overpriced!

The cost has become to prohibitive. While to location is convenient, it’s not that convenient. Lately i have been getting shirts back with broken buttons, I know that comes with laundry/​dry cleaning but it seem to happen much more than other places.

I finally did it. I broke down, and against all my inner protests and probably better judgement I bought this season’s «skinny jeans.» as with any of those pantalones they call «premium denim» they are approximately 5 feet too long for what I always thought was my normal height of 5’5″. Immediately I think, «no big deal, i’ll take them to my little lady on montrose and she’ll stitch em right up.» but, when the # was out of order there and the shop appeared still there but dark I started to panic.
enter Carolyn S., a fabulous Unilocaler who had the pine cleaners suggestion at the ready only 7 minutes further (driving) from my original spot. I was the jerk who came in 10 minutes before closing thursday wanting to wear these new thigh squeezers with the obligatory fall boots this weekend. they were more than accommodating; the guy there shook my and introduced himself to me and welcomed me repeatedly! He also promised they’d be done by the next day, and sure enough at 5:30PM I walked in and they were ready to go for what I thought was a very fair tailoring price for the city ($ 13.50). The stitching was decent and well matched, wasn’t a perfect flawless line, but it appears strong. If my beloved cleaner is closed Pine will definitely be my new alterations home.

I guess this story begins a couple years ago when I decided to dress up as a Mormon for Halloween. I found a name tag and put the name Lemuel on it. Apparently there’s a valley of Lemuel.
Anyway, what does a Mormon wear? Well, a short sleeve, white button down shirt, conservative tie, and black dress slacks. Am I right or am I right. Oh yeah, and an understated, small backpack.
Long story short, I drank too much and tried to crawl into a hole that I was too big for, in the process ripping my only nice pair of dress pants. At the time I didn’t really care. But as each day went by, and with each additional assurance from my fiancée that the pants were ruined, a fire began to burn.
I vowed that I would find a place that could help these pants, these sweet sweet pants.
Enter Pine Cleaners
I don’t often have clothes dry-​cleaned.
But, having a wedding (not mine), to attend soon, and needing an original hem, I went down to Pine. And on the sly, I brought my Mormon pants, holding out hope that the elderly Asian woman I always see in the window could work a miracle.
And did I mention they knocked about ten years of ring-​around-​the-​collar off my white dress shirt? No? Well, they did.
Have I sufficiently outed myself as a habitual t-​shirt wearer yet?
Anyway, I had a great experience and will go back if I ever decide to dress up as a Mormon, drink too much at a rock show I hate, and crawl into a space too small for myself, thereby ripping my sweet pants.
Take that Unilocal

A stich in time…
I am so happy with my alterations recently done here. The «unstoppable force» mentioned in another review is a fantastically talented Korean lady. After a little chat, I was able to haggle the price down a bit, so keep that in mind. It would have cost a fortune but so worth it.
Agree that the cleaning service is good (perhaps average?) and slightly pricey. But the convenience and courtesy is worth it for me. Sucks that they don’t take credit (esp. when you’re getting $ 100+ worth of tailoring!)

On a typical day, my shirts may get something on them and I clearly recall what it was. After a Unilocal event, however, my clothing tends to have stains that require nothing short of a forensic investigation to determine their origins. I leave it to Pine Cleaners to magically, and consistently, remove them all. That alone gets them 5 stars!
If that’s not reason enough, try these:
1) I almost always get great, friendly service. It’s usually the same person/​people at the counter, so I’m now a familiar face.
2) If I need something in a hurry, I can usually get it. Otherwise, their normal service time is quick.
3) I can take my wire hangers back here for recycle/​re-​use. We all know how we feel about wire hangers…
I have yet to try their alteration service. The woman at the front of the store working at the sewing machine looks like an unstoppable force. I’m intrigued.

The recently re-​named Pine Cleaners (now Stellar Cleaners, if you’re looking for a sign) is still operated by the same fantastic couple.
A couple of years ago, I took in a coat that was… in sorry shape. It was mended, re-​lined, and cleaned in under a week for around $ 20.
Not being a a fan dry cleaning, I come here for all (ALL) alterations. Prices are extremely reasonable. If something isn’t perfect, come back and explain. No problem. You’re likely to get same day service in that case, and you may not even be charged.
Overall, it’s pretty clear that they want you to be pleased with the work. The hours are pretty great, too.
Sure, there’s a bit of a major language barrier, but you’re creative. You’ll work around it.

I’ve only been to Pine Cleaners alterations but, wow, what a revelation. Having combed the city for a tailor worth even a spool of thread, I finally decided to try out Pine Cleaners based on Unilocal reviews.
One complex hem later, complete with double layer flap and triple stitching — I’m impressed! The workmanship looks like the original.
Bravo, Pine Cleaners, I’ll definitely be going back for more tailoring.