U.S. Bank

If, more than anything else, your only requirements for doing business with a bank is working with nice people, then by all means, work with this bank.
If you want to work with people who know their job, know their industry, will get back to you when they say they will, respond to emails in a timely manner, know how to use an out-​of-​office message on their email so you know when they’re out for more than 2 months, know how to process your paperwork in a timely and accurate manner, then my advice to seek out any other bank in the world, because this branch is a complete disaster.
Let me just say that doing business with this particular branch of US bank has caused me to have 3 missed days of work and over $ 100 in fines from the DMV because they completely failed in every aspect of processing an auto loan.
I will NEVER do business with this bank ever again. You should NEVER do business with this bank either. US Bank needs to seriously overhaul this staff or just close this location because they are terrible. Nice people… but terrible at their jobs.

As a brick and mortar bank, I’m not too disappointed. True, the have bad hours and the ATM is often out of order or out of money but my main complaint is with US Bank Corporate and specifically their online banking for OSX. Yes, I know, there is the misconception that most people use PC’s but I have to tell you that more and more of us not only use iphones and ipads but we’ve also converted to Mac Desktops and Laptops using OSX.
Turns out many of the features on the online version of USBank either don’t work (online deposits) or are badly broken (main navigation on OSX 10.9.10 — arguably the best operating system out there). If a bank can’t get their website to work on ALL major OS’s and browsers, what guarantee is there that they can guarantee security on ANY system or browser?
Hopefully they fix these issues and I can come back and give them the 5 star review I’d like to.

Bad hours, and they lock the lobby ATM outside of business hours, making you walk through the drive-​up ATM in back. When I went in for help with a billing issue they had messed up, they didn’t do what I asked them to, and continued to mischarge me. Looking for a new bank, but until then I will definitely avoid this location.

So I was in contact with Lisa Johnstone and Michelle Null (district and regional managers). The most that they said was that they made some mistakes but were going to keep the account closed. They wrongfully closed my account, WITHOUT NOTICE, and have nothing more than apologies for my account being mismanaged. They did nothing. My original post stands. STAY AWAY FROM THIS BANK!

DO NOT USE THE ATM’S AT THIS BANK. They are constantly compromised and you will be skimmed. They make you jump through hoops to get YOUR money back all the while knowing it was their machine and their failure to protect your money that allowed the skim.
They have no care or concern to correct the issue and the thief’s know it.

This review is meant to reflect my overwhelmingly positive experience with personal banker Amy Constantinou, not necessarily my overall satisfaction with the branch or with US Bank as a whole.
When I moved into town and had to open a new checking account, there were unforeseen circumstances that made it difficult to transfer my money from my old bank. I first went to a Chase bank, and the banker essentially sent me away, saying that I needed to figure out this problem on my own. Amy, in contrast, sat with me for an hour while we figured out the issue together. She called me back on my cell phone several times over the next week until we had fully set up my new bank account.
If you want exceptional service from a banker, go to the Edgewater branch and wait for Amy to help you. You will not regret it.

Oh the joys of moving. Especially when you find out there isn’t your regular bank near your new home.
Turns out US Bank is in my new city, so off to them I went to set up an account. Amy was extremely helpful and got me all set up. She spent a lot of time with me explaining everything, and making sure I had all of my new paperwork in order.
I can’t thank her enough for making this transition seamless! Thank you!

Its not about this branch, but more US Bank as a mortgage/​escrow account
3 «Annual Escrow Account Reviews in the first 5 months of 2011. After the second one came, I called was told not to worry about it, since I paid the «shortage» not 2 months later another Escrow statement.
I called again, with the annoying menu they have. Spoke with a nice enough operator, but all she could do is blame Cook County raising my taxes. I mentioned after 3 escrow statements, its starting to look like this bank doesn’t know how to project escrow amounts (after agreeing, okay some blame may come from cook county). Still couldn’t see my point.
This is my 4^th mortgage company and I’ve never had a problem like this.
Unless you like hassle and phone menus that go on and on, I would stay away

My initial experience with this branch was very good, but I have noticed that when I’ve called the very sweet in person customer service agent to leave a message for any issue on my account, I never get a return call, so I’m only giving this branch two stars due to poor customer service.

I stopped in here on my way to work today. I have been banking at US Bank for the past 10 months. Sometimes the wait line is a little long, but they move the people thru pretty quickly. All the tellers know their stuff. If I have any problems with an account, they always explain it quickly. I really like this bank.

— HUGE FEES
— uninformed
— not knowledgeable
— poor customer service
— general indifference to customers needs
i could go on but you get the picture. Take you money elsewhere you will feel like you are being robbed with every statement you receive.

If your looking for a big bank with a small community bank feel, the U.S. Bank at 5340 N. Clark is where you should be. The staff has been there forever and they know me by name when I come in. And best of all, almost all of their products are free!!! They have my best interests at heart. They work with me and have great follow up. There are a million banks to choose from, but with my money, it’s U.S. Bank on Clark St.

I HATE THIS BANK!!! My account never matches up with the balance and I end up getting charged $ 37.50 on a charge of a dollar or 2. Their accounting makes no sense. I hate this bank!!!

You get better service at a Currency Exchange! Every experience with this bank is a painful reminder of how great it was baking with North Community. I had a deposit of less than $ 500 (which did include about 75 singles) and I thought it might be convenient to go to the DRIVE-​THRU — only to be told that anything over 100 pieces had to be walked in. ??? I see their ‘Five Star” customer services banners that are just A JOKE. The less I go to the bank the better, I will rely on the armor car pick-​ups.

I am now telling everyone I know who is looking to switch banks to go to US. Here’s why:
— Great customer service. The people who work here are just nice, and know what they’re doing.
— Free checking with no minimums required.
— Overdraft protection with no fee. Of course, they do charge interest if you do overdraw your account, but other banks will charge you for this service even if you don’t overdraw, so there you go.
— They are one of few banks who, when the whole sub-​prime lending thing started, took a look at it and said, ‘Eh, this doesn’t sound like a very good idea. I think we’ll pass on this one.’ So, your money is pretty safe.