Jiffy Lube

Don’t let them do your brakes! We took my fiancé’s car for a brake inspection and decided on Jiffy Lube since they are open on Sunday (she is a teacher and has no time during the week). The inspection began really quickly with them telling us we’d only need two pads replaced but since it was Sunday, it would take over an hour since they have to drive to their depot for parts. We figured it wasn’t so bad, walked around, came back and the pulled us over and said, sorry you need a third one done! After they had already driven to the depot, picked up two, driven back and installed them, they realized maybe we should check all the tires. So it was going to be another hour and a half. We ran into several other problems along the way which they rushed through because of their own carelessness.
Over the next week or two of driving my fiancé said she still noticed squeeking. I’m not the primary driver, so I told her to shrug it off because they were just replaced. Sure enough I began hearing it, and noticed it get worse. We decided to take it to an honest mechanic this time who found that that THE NEW PADS WERE WORN DOWN, THE ROTORS SHOULD HAVE BEEN CHANGED, AND THE BRAKE FLUID WAS THE CONSISTENCY OF WATER! After all the time we wasted at Jiffy Lube, they didn’t even do the job correct both wasting our time, money, and putting my fiancé who drives 40miles a day at a safety risk. It was our own fault for trying to save time on a Sunday by trusting it to Jiffy Lube, but that doesn’t hold them less accountable. I’ll be contacting them to try and get a refund because of the danger they caused us and for the horrible customer service we received. I wasn’t planning on going back to them after the bad customer service, but after realizing the extent of their neglect I will tell everyone to stay clear of this location.

I came in to this Jiffy Lube to get new tires placed on my car and an oil change. I was misguided by the Oil change groupon, and they ended up pricing my tires incorrectly and a manager was not there to correct the price. I called the manager and he kindly apologized and told me to come in any time and they will do the tires for the agreed upon price. I came in on a Saturday (this managers day off). Since he was not there and was not picking up his phone I had to come in another time. It was fine that they could not do it, but they waited two hours to tell me this. So I wasted all morning waiting to hear news they could have told me over the phone. On the third attempt to get my tires placed, they were successful at putting THREE of the tires on. The mechanic broke two of my lug nuts on the last tire. He went to the Pepboys and bought the cheapest lug nuts to replace them (and charged me)
The only reason I am writing this Unilocal review, is because today I went to take a look at my car and I noticed that I had rusted lug nuts. The only ones that were rusted were the ones that they replaced with cheap replacements. I also noticed that all the fasteners under the hood were missing. I do not know if this is from when they did the oil change, but I have only taken my car to the Lexus dealership to get repairs, so I do not think they would have removed all the fasteners around the engine area.
I am incurring a ton of additional car expenses due to the low quality care at this Jiffy Lube.
I don’t recommend.

The service is professional. The guys are very responsive. However… they list the prices and then added a 10.00 extra fee! So mad. The price fails to mention that they charge for extra oil. I wouldn’t know ahead of time if I needed more or less oil. Very shady and makes me not trust them. The service was done and I couldn’t argue any further. Makes me wonder why I’d take my Lexus to anyone other than Lexus or a shop I trust. Hidden fees… not cool JL Clybourn. They did walk me to my car in broad daylight. That was worth an extra star.

Went in for a routine oil change today. Everything went fine and the people were nice, but when I got home I check under my hood and they had broken my oil cap. I went back, and the guy explained to me that my cap pops off and the bottom BARELY unscrews. Which is a lie, that’s not how oil caps are. He said he «forgot to tell me» and since the cap still does come off I didn’t cause a big scene and left. But I won’t be going back there. Caps are cheap so I don’t really give a shit about that but I’m more mad that they weren’t up front about it. Go somewhere else where they won’t just send you on your merry way w/​o alerting you to issues.

Ok for basic oil change but ALL of my tire valve caps were taken there. Not sure if they just forgot to replace after checking air pressure in tires or what. I know that I had them on before because it’s a new car and I would have noticed.

This is now the second time that a tire has magically gone flat following an oil change at Jiffy Lube. The low tire indicator went on immediately following the service and, of course, I had my second flat tire thanks again to jiffy lube. I am no auto mechanic, but I find it HIGHLY unlikely that it’s just a coincidence that I have gotten flat tires twice in the past two oil changes following a Jiffy Lube oil change. I will no longer be going to this location or any location for that matter. Jiffy Lube — you have just lost a life-​long customer due to your shady service and ridiculously poor customer service experience following this second incident.

I usually come here for oil changes and they are always very fast. I was literally there today for 10 minutes. Staff are always nice and very polite and welcoming.

I just wanted to provide another 5 star review, because I continue to have great service. I went in over my lunch break to get my oil changed, tires rotated, and a new brake light. It was pretty busy (just about every waiting seat was full), but man, their team runs around like organized maniacs! You can tell Jiffy Lube values teamwork, because they are able to expedite everyone’s service with quality work. Despite it being busy, I was at their facility for less than a half hour. I mean you just can’t beat it.

I took my car here for a standard oil change because I got a groupon… huge mistake. I have a manual car and they had someone who was clearly not proficient in driving stick shift move my car – he stalled the car about a dozen times while trying to pull it into the work area, and each time he stalled, it took a few times for him to start the car again (I don’t think he remembered he needed to step on the clutch to turn it on). Completely unacceptable for an auto place. Needless to say, the next day my car had significant trouble starting. When I took it to get checked out (NOT at a Jiffy Lube) they told me the starter was shot (very likely caused by incessant starting/​stalling).
After installing a new starter, something still wasn’t right. Turns out Jiffy Lube put the wrong kind of oil in my car. How can a place that specializes in oil changes put the wrong type of oil in?!
I went in for an oil change, which I didn’t get, and left with a bill for $ 300 worth of more work. Thank you Jiffy Lube

I took my aunt (senior citizen) there cause I trust Jiffy Lube. She was wary, and spoke of a previous bad experience. We went, knowing she needed coolant (bone dry). Service completed, bill paid, and as we are about to pull out she insists on pouring over the bill, although she had no glasses handy. I urged her to get moving and to review the bill later. Stubborn as she is (from her many years of no-​nonsense living) she insisted I shut up and let her do her thing. No indication that coolant was addressed. I checked… bone dry! Jiffy lube fail!!! Nephew fail averted!

Pretty fast and very professional. First time here and they got the vehicle in a jiffy ;) this location is definitely better than the midas and meineke locations I have been to. Transparent pricing as well. Customer seating is good with free coffee and a vending machine. I was in here and out in 30 minutes flat even when all of their bays were occupied. Definitely my stop for regular oil changes.

Super fast, super efficient and courteous personnel! What a great business model!
I love this place! I will never go anywhere else!

They did mine and my girlfriends cars. They left her air box completely open. I had to take it back. They overfilled my oil and caused me to blow a gasket. Saving time and money on an oil change is now going to cause me to lose both.
If I could successfully file a law suit against this place I would. If I could rate 0 stars I would do that too.

First off, I never post reviews but I had to tell someone how amazing my experience here was. They were very polite the entire time. I can’t remember the last time I had service like this. The whole process only took about 10 – 15 minutes.
I found my new oil change spot!
Thank you jiffy for making one of my least favorite chores a positive experience!

Poor service and very slow. Asshole long it would be after I had already waited 35 minutes and they couldn’t tell me.

The young man who greeted me was a reflection of the entire garage and staff. He greeted me immediately and you could tell he takes pride in delivering superior service, as was the case with the entire staff. The difference between good and great is just a little bit of extra effort, of which this Jiffy Lube gave a ton of!
The garage is very clean, staff is friendly and non-​aggressive, and they were very fast and efficient. Very satisfied with my service.

I’M FURIOUS. I came into this Jiffy Lube with the intention of recharging my air conditioner. When I got in I asked how much weight your recharge would be because the location on Higgins had quoted me 119 dollars. I was then asked to take a seat and they would let me know how everything will go as I was sitting I was sitting there for about 30 minutes, when I finally got up and wave that somebody in the pit finally someone walked to greet me when I asked them about the air conditioning recharge he done quoted me $ 150 where I have been told him that I wasn’t comfortable with that price because I was already quoted 119 at the Higgins location. He then said he would speak to his manager or his manager said that he would be able to do it for $ 1291. I then told the employees and I wasn’t comfortable with that because that’s not what I wanted to pay. He then told me that they had already begun the process so he didn’t know what he could do. I’ve been told him that I had not authorize them to start the process so I was confused on why my EC would then be recharged. I’ve been told him that I would like to speak to the manager. When the manager came out and he seems very nonchalant they’re not into what I was going to say I almost felt like I was bothering him. I’ve been told him what I was quoted and he then says well I can only do 1 291 so with that said I had told him that I never told him to start working on my car so I won’t pay more than 1 19. He then told me that they’re not working on my car there just checking it out. So why would they told me that they were working on my car I have no idea it’s completely baffling to me. Either way lesson learned I will never return to this Jiffy Lube again be careful ladies
July 21^st 2015 between 12:10−1245.

Pulled right in, they do the normal spiel to try and drum up extra add-​ons, and I was out with a free coffee within 10 minutes. Fantastic service. Bravo!

This jiffy lube is pretty good. The waiting room is clean. I like their magazine spread and that coffee is available.
The staff is friendly. I like that they take the time to explain things. But mostly, I like that they’re efficient. I’ve never had to wait an inordinately long time. They’re usually busy when I’m here, but I’ve never spent more than half an hour here. Perhaps most importantly, I’ve just never had an issue.
Overall, I would recommend them for a quick and efficient oil change.

I called because my tire was low again and I worried there was a nail or something. I came right in and the entire staff – about 3 – 4 people – were all so nice and helpful. Victor (I believe) handled my car, did a thorough inspection and saw there was nail and filled up my tires for free. Though it was a 10 minute easy job, I was struck with just how open, inviting, and friendly each person was to me. The woman at the counter even gave me good advice on how to get out of the parking lot (it’s on a weird corner intersection so crossing at 5pm on a Friday is near impossible)
Overall, just stellar service and experience – Thanks!