Cassidy Tire & Service

I came to Cassidy on a weekday morning after getting a nail stuck in my tire and Briant and the rest of the employees were friendly, efficient, and straight-​forward. It only took about 45 minutes for them to try to fix the flat, then replace the tire, and they also did an oil change for me while replacing the tire. The store was very nice and clean and they had complimentary water bottles. Usually I hate getting any work done on my car, but they made it really easy! Thanks, Cassidy Tire!

Long overdue review here. These guys fixed a nail hole in my tire in ten minutes, insisted on doing it as a courtesy, and got me back on the road. Friendly, fast, honest people. I’d definitely recommend Cassidy’s!

Got an unexpected flat tire (screw on tire), called in advance, they took me as a walk-​in, 30 mins later I was out with my tire repaired! Thanks to Brian for getting me in and out before heading out to work.

The staff is really nice. I appreciate that they do not try to up-​sell you or over-​charge.

I’m not from Chicago originally, so I was elated to find a trustworthy, friendly, knowledgeable auto shop upon moving here. They price fairly, work quickly, and always give me a fair explanation of their assessment. I come frequently for oil changes, and today when I stopped in to have a tail light fixed, they repaired it in under 15 minutes at no charge. Really a class act, and I’d recommend them to anyone.

My tire was getting low and I just needed some air. Asked if I could drop by and they fixed it in 2 minutes for FREE! So nice! I spoke with Brian. Thank you so much!

I’ve used this location for my last few services including oil changes, brakes, rotation/​balances.
5 stars for several reasons:
They seem to always get me in without much delay. They may not be as slammed as other location because of the wonky location but I appreciate it.
After 3 other tire shops rotated and balanced my tires, this is the only one that got it right. The steering wheel shook at highway speeds for the last 12,000 miles until these guys did a rotation alignment and balance. It was such a relief to finally have a smooth highway rode.
They’re friendly and manage the paperwork for the fleet service without any huffing or sighing. They just say no biggie and take care of it.
Finally– the wait area is nothing fancy. No fresh-​baked cookies or anything. But there are chairs and a tv and some music and the bathroom is clean.
Keep up the good service!

I can’t say enough great things about this place. After a recent break down leaving our car on the side of the road, I called Cassidy and right away, Bryant says bring it on in and we’ll take care of it. And they delivered. The car was fixed sooner than expected, the price was actually LOWER than the initial quote (when does that ever happen??), and everything was done with zero hassle. I literally dropped the keys off, came back a few days, and the car was back to normal.
Every time I’ve come here, Bryant and the Cassidy crew were able to turn otherwise annoying car trouble situations into an easy and efficient experiences. And they do so with complete honesty, transparency, friendliness and professionalism. I can’t imagine taking my car elsewhere. And I won’t.
A+ all around.

The staff at the front desk are very friendly. Good thing they offer complimentary water bottles while you wait because you can expect anything from 30 minutes to over an hour in wait time.

Complete liars. I had a flat and took my car in to the shop. I was told that the reason for the flat was that the structure of the tire was completely destroyed and there was no way to repair it. I was quoted $ 500 for new tires. Instead I asked for the spare to be put on to drive it home (for a charge, of course).
When I got home I pulled the tire out of the trunk and a huge nail was protruding directly out of the middle of the flat tire. There was still a reasonable amount of room before hitting the tread line on all 4 tires.
Avoid at all costs.

This guy is like moron. I just got the flat tire and I bring my car there and after 40 minutes the guy call me and tell me that my tire can’t be repaired. I tell him to put my spare wheel because I need the car and he tell me that he can’t do that. i ask him why and he tell me that he can’t put one all season tire in one side and one winter tire in other side. I never go back in this place.

Not happy with this place. I went in and got a price over 300 dollars with parts for wheel and tire. Guy at front was rude and condescending.
Went to Costco and had it done in one hour for $ 132. I was out of there in about a hour with no issues
Do your research. I saved over 150 bucks

I just went here for the first time after finding a nail in my tire. They patched it up very quickly, charged me a fair price, and I was able to get on with my day 30 minutes after I walked in the door. I hate that I don’t know much about cars so I’m always wary about bringing my car to a new place, but I felt very comfortable with the service here. Highly recommend!

I was treated very nicely and professionally here. My tire was replaced within 30 minutes! the service was quick and good!

The best ever, every time. I will never go anywhere else as long as I live in Chicago. Honest, fair, reasonable, on time. I have had tires, brakes and misc. service items. Zero issues, all happiness which is impossible in the automotive industry as far as I’m concerned. Mercedes said I needed brakes all around…5% left + needed rotors… technically correct… but…Cassidy informed me the fronts were 5% but the rear was 45% so I saved a lot of money whereas Mercedes would have taken my money. Obviously I will be back to Cassidy when I need the rear brakes done (and anything else that requires repair)
Manager Briant Daniel is the best. Solid, friendly, reassuring.

I’ve been going to Cassidy since moving back to Chicago in 2008. I had my first visit back this week after living in DC for 3 years, and I can say with confidence that they deserve 5 plus stars!
They are friendly, personable, and honest. They are truly about good business, and do not try to up-​sell you with needless extras. They have also give me honest opinions on needed (or not needed!) parts and service. This is important to me, especially being a woman going in with a stereotypical lack of knowledge (oopsies?) on all things to do with cars!
Would HIGHLY recommend these guys to anyone for oil changes, tires, service… etc! Thank you Cassidy Tire!

We have been going here for years. Easy to deal with. Not too expensive. The only downside is their postage stamp sized parking lot. Its leads to a bit of a bottleneck in when you can bring your car in for service. But, I just call ahead and they have always been accommodating.

I’ve had two experiences here and they have both been great. The first is when I needed some new tires to make it through last winter. They were incredibly knowledgeable and didn’t try to push me towards the expensive brands. Tires went on quick, their lobby was clean, and I thought the price was fair.
Now my second experience really sold me on them. I busted a tire on a curb late at night. I could hear the air draining from the tire. Being a few blocks away I scurried over to their lot before I was completely flat and dropped a key off in the overnight slot with my information. First thing in the morning I get a call from them letting me know it’ll be ready in 15 minutes. And the best part was that they pulled up my account before I even picked up the car and realized my tire was still under warranty (I didn’t even know I had a warranty on the tire). So in the end I only paid labor which saved me almost $ 200 and had my car before the workday even began.
Dealing with auto places can be a stressful experience. Cassidy made it easy and their great reputation is warranted. They treated me like a valued customer and not a potential score. I highly recommend them.

This was a great overall experience. In order to hit the week’s downtime, I went to the shop on a Thursday afternoon, and it turned out to be a great move. The team gave me a same-​day appointment for an oil change.
The manager, Briant Daniel, told me it would take 35 – 40 minutes to complete the oil change, and that was exactly what happened. Service was friendly, the place was clean, and they did not keep me waiting unnecessarily — unlike other places that I have been to in the past.
I highly recommend this shop, because they do a great job!

Had a great experience coming here. Having tire issues is no fun and is not something you generally want to deal with, but these guys make it easy. I personally don’t know anything about fixing a tire, so it’s nice to have a place right in the Lincoln Park/​Lakeview area that’s easy to get to.
I came in with a nail in my tire and they checked it out and explained to me why I needed a new tire instead of getting it patched. They didn’t have my specific tire in stock so they ordered it and had it in the next day! There wasn’t any waiting around either, I walked around the area and they called me when my tire was on.
They also put my spare tire on for free while waiting for the new tire to get in! Great service.