Tv Service Pro

Horrible customer service. They had my TV for almost a month and it took me calling each week to find out why. The repair was only supposed to take a week, they had to order a part from CA that apparently took 3 weeks to receive. I paid full price for the service and they made no attempt to discount anything for the inconvenience. I would highly recommend going somewhere else.

My fiancée dropped off out TV on a Friday (⁶⁄₁₅). He was told that the diagnostic was free and they would have one for us on Monday. Monday comes and we haven’t received a phone call. He has to call them and is told that they haven’t started on it yet and that they’ll call us Tuesday. On Tuesday I call around 5pm and is told that the TV is on the work bench and that the technician is going to work on it. They will call Wednesday. Nothing happens on Wednesday so my fiancée calls them. The TV is (still) on the work bench and the technician is going to work on it. They told him they will call him Thursday morning. At noon on Thursday no calls were to be had so I called. I explained that every day we were told «tomorrow» and now we would like to pick up the TV. I was then transferred to the «service manager» who told me he was working on it now and would have a quote for me today. I told him that it was nice he was finally working on it but that we were told they would work on it every day this week and that we would be picking up the TV later that day. He told me he would have an estimate in 15 minutes.
He never called so I went to their location. Originally we thought the problem with the TV was the color and relayed this to the company when the TV was dropped off. While I was at the location speaking to the manager, he kept contradicting himself about the TV repair and at one time made it sound like he’s been working on it all this time. He said he had been focusing on the color wheel. He never told my fiancée that he didn’t find anything wrong with the color wheel and I highly doubt he took six days to assess one part of the TV. He is the repair service and I don’t think spending all of his time one part is very useful. He should do the diagnostic on the whole TV and not just one part that we, uneducated in the ways of TV, told him what we thought it was. I find this to be unprofessional.
I left and he eventually called with his assessment. He said it was the board, that he didn’t have the part, and that he has not been able to find it online. When I told him that I appreciated his services but we would still be picking up the TV he asked, «Don’t you want it fixed?» I told him I did but he just told him he didn’t have the part. «Oh, I could have it here by tomorrow.» There’s that word again! I asked for the estimate. It would be $ 220 but he knocked off a bit for our troubles so it was $ 195. I was a little shocked it was only $ 20 for all the hassle we’ve been through, but something is better than nothing. I told him we would still be picking up the TV because we wanted a second opinion. He said okay and we hung up. He called back a few minutes later and told me that they were going to be charged $ 40 for the diagnostic. I told him that he told my fiancée that it was free. He said it was on the paper he gave my fiancée that it was free if they did the repair. My fiancée would later tell me that he was never told that. Their website advertises «Free Estimates» on every page, but fails to explain any details regarding fees or unexpected charges. Talk about false advertising.
The worst thing about the whole experience are the blatant lies we’ve been told from day one. I work in customer service and I know when someone is trying to blow off a customer. I’m sure this business is good for someone, but it wasn’t for us.
***UPDATE***
Despite my attempts to talk him out of it, my fiancée very kindly gave this company two more attempts at completing the job. Quite honestly, that didn’t work out either, but I really don’t want to rehash those details. I had resolved myself to move on from this experience and leave things as they were. Until the technician called me. First he called my cell phone. Since I was at work I did not answer but the next thing I know my work phone rings with them on the caller ID. The tech called me on my work phone to discuss this review. I gave him my work number expressly for the purpose of him giving me the quote. Perhaps I wasn’t clear enough on the purpose of phone number, so I’ll give him that one. However, this action is beyond unprofessional and I most certainly did not appreciate this man taking up my work time to go over my review. My review is honest and accurate and if he does not like that I «blasted» him, then he should take this consider this review as a critique and try harder to meet the deadlines he sets for himself next time.

In my attempt this past year to patronize more local businesses, I ran across TV Service Pro in Chesapeake, VA when my Wii console suddenly decided not to power up. I figured it would be better to have it repaired locally than wait for Nintendo to ship me a box, ship it back to them, etc, especially since it was out of warranty.
Thus began the latest chapter in my Year of Being Royally Pissed off by Inept Local Businesses. I swear, I need to write a book.
I’m not sure what this «business’s» game is, but I have been fed the exact same «we have to order a part» story for my Wii, which I took in for repair in early September. (It’s now Dec 30.) My husband and I get different stories every time we call. Somebody’s lying.
Initially, I took the Wii in because it had no power. I suspected a lightning strike/​power surge when while were out of town. They called the next day and said it was fixed, and I was very impressed. However, I got the console home and not only did it still not work, the game which had been in it when it died was missing.
I took it back in, and that is when the nonsense about «ordering the parts» started. Are you telling me it really takes three months to get a part shipped???
I also mentioned the missing game and was told «I’ll check.» Never heard another word about it in the 15 or so times we called or e-​mailed to check on the status.
Long story short, 2012 is fewer than 48 hours away, and TV Service Pro STILL has my Wii. On a brighter note, I am the proud owner of a brand new Wii, plus a replacement copy of the game they lost, thanks to a kindly old gentleman called Santa Claus. At least someone has his stuff together. Thank you, Santa.
I plan to drop in to TV Service Pro sometime soon to pick up my (I’m sure still untouched) old Wii. If they think I’m giving them a cent, they have another thing coming. I already paid them $ 75 to NOT fix it once; I’m not paying three months’ rent for the thing.
What an unbelievable ripoff.

Wow, so one night my TV went black and I called several places in the surrounding Norfolk area and I found this place to be the most helpful (at 1^st). So I lugged my huge TV in the car and dropped it off here for them to fix it, decent estimate and I was given an estimate of my TV being done in 3 weeks because they had to order a part.
Well 3 weeks were up and I had not heard a thing, I called and they told me that it would take longer because the part was not there.
Another 2 weeks go by and again not heard a thing! So again I call and well they had to order another part because actually they needed 2 parts.
I could go on & on because this went on from Nov 1^st 2010 thru March 2011
sure after months and months I bought a new TV because I never heard a thing from them and truly thought they ripped me off.
and sure when I got it back it worked. But really the wait and customer service was absolutely ridiculous! Seriously the worst customer service I have ever received!
Highly not recommended to take your electronics here!