Phydeaux

The products are fine, but I am unimpressed with the store! We used to be regular customers until our private sanctuary, Belvedere Animal Refuge, and One Pet Atta Time Spay/​Neuter Program were turned down by Valerie and the owners when we asked to put a donation basket at the front of the store with the others… Not being a 501-​c was their reason, when in fact we have been rescuing long before most (if not all) of the others who have baskets in the store… Being good sports, we have added gifts to the other donation boxes at the holidays, but we refuse to shop there any longer, as do some of our patrons! Plus, Phydeaux is extremely pricey and they do not carry Science Diet… We get better deals on line!!!

This particular Phydeaux location is great. I remember when it was in Carrboro, and then when it was moved to it’s current Chapel Hill location, which was expanded out when they took over the space of the lighting store that used to be next door. After the expansion, the store was even better.
We kind of see it as the «Whole Foods» of pet stores, with the healthiest natural brands available for various pets of all types. They offer pet foods and pet supplies for cats, dogs, small mammals, etc. When is say they have pet foods and supplies, they seriously have a huge array of items. You could be in there for a long time perusing the aisles.
The staff is helpful, and on weekends they most often have adoption events.
Located just across from the Whole Foods shopping center on Elliot, Phydeaux is conveniently located, with parking readily available in the lot just outside their front door entrance.

They have good quality food here to help keep your pets healthy. I also find the food is cheaper than petco (omg my phone autocorrected petco to Percocet, I’m dying). Like, cans of wellness cat food on sale at petco is the same price as phydeaux’s everyday price. Kitty litter is also cheaper here. I prefer everclean litter which they apparently special order and don’t keep on the shelves, but they’ve had it in the back every time I ask for it. It’s a good 3 to 4 dollars cheaper than at petco, so it’s worth the slight inconvenience of waiting for someone to get it from the back for me.
Not everything here is cheaper though. I found the same Sherpa pet carrier at petsmart for a significantly cheaper price (I don’t remember how much, but at least 20 bucks cheaper if not more). So it’s worth comparison shopping for expensive items. I like supporting local businesses, but sometimes you gotta save money.
They also have adoption drives on the weekend. I was here once and they had w Great Pyrenees rescue group. Oh my god those are beautiful dogs.

Phydeaux rocks! Besides having the best supplies and widest range of pet foods available, every one of the employees here really know their stuff, are happy to offer advice and are super friendly. Phydeaux makes pet supply shopping a fun adventure.

I hate this place … lol … Every time I drive by my dog Lucy grabs the wheel, darts through traffic and pulls into the lot … what?! … doesn’t everyone drive with their dog in their lap? Phydeaux has nearly cost me my life not to mention my mortgage payment due to spending of hundreds of dollars on great toys, healthy food and other «essentials» that a dog must have to survive (according to Lucy). My dog eats better than I do, sleeps on an orthopedic bed, dresses in the finest clothes, wears nice jewelry, has nice toys … all purchased at Phydeaux! Damn it … I want to be my dog.

Phydeaux has a great selection of pet supplies and I was very excited to shop here for my new puppy. However, after multiple trips here I will not be returning due to the extremely poor customer service.
The sales personnel are condescending and not very helpful. This includes basic things like checking out, or just a simple question about a product. The biggest thing they focus on is making sure customers know destroyed toys cannot be returned.
I like to support local stores, and would have liked to be a long-​term customer. It’s unfortunate that there seems to be no focus on providing an acceptable level of customer service, and given the number of employees that are typically working in the store at one time, it seems this would be relatively easy.

Great selection of supplies and food for your dog/​cat/​whatever you have. The staff are always super friendly and very helpful so I never doubt my purchases when I leave the store.
Hands down my favorite pet store.

Phydeaux is pretty far away, so I don’t get there very often. Last week, when we realized we had a flea infestation, I drove to three different pet stores looking for the products I wanted/​needed to treat the problem. Phydeaux was the only place that sold Capstar, diatomaceous earth, and an effective natural spray. Their prices are always competitive, and the staff is highly knowledgeable and friendly.

I miss this place so much!!! I used to shop here all the time when I lived in the area (it’s just not cost effective to buy a plan ticket to get dog food.) The prices are great, meaning they are cheaper than the big chains for «fancy» dog food. The staff is awesome and they are so sweet to you and your dog! Everyone should get their pet stuff here… you will be pleased!

First of all, the staff is awesome — super friendly and very knowledgeable!
Secondly, they provide really high qualtiy products and I trust that what they stock is natural and good.
The only issue is that they tend to be on the pricey side, but it’s worth it.

I stopped by Phydeaux since it is near where I work, and was impressed by the selection of food, toys, treats, etc. However, I was not very impressed by the prices or the staff. Our regular brand of dog food is available at Barnes Supply Co for several bucks cheaper, and one of the cashiers acted quite condescending and self-​righteous towards me.
Though it would be convenient for me to continue shopping here, I do not think I will be returning.

This place is great if you enjoy spending $ 70 on dog food whilst being condescended to by sales clerks.
Yes, they have a HUGE selection of pet supplies and unique brands of insanely expensive dog food. If your dog is «like your child» then you will surely enjoy shopping here. Most of it is nothing you can’t order online and most likely pay less.
Where this place is really hit or miss is the employees. I stopped by there looking for something specific on Tuesday August 20^th, around 2:00 and the woman working at the register was so outstandingly condescending I turned around and left. Sometimes you get a really helpful employee and sometimes you get someone who clearly thinks you just fell off the turnip truck. I’ll shell out for the dog food but not the attitude, thanks.

This place is DA BOMB — full of all kinds of treats, toys, pet supplies, and the ever-​elusive, fancy-​pancy pet foods (y’know, the kind made from all-​meat). The people who work here are SO nice and friendly to everyone and their dogs (I have yet to see a cat on leash). The best products I’ve found so far are: a collapsible, portable, key-​chain doggie bowl; reflective leash; stainless steel doggie bowl with rubber bottom (anti-​slip); natural cheese treats; and Orijen Puppy Food (EXPENSIVE, but worth it).
I have yet to bring my little-​furball in (all supplies were bought in preparation), but I can’t wait!

Phydeaux was everything we were hoping for. The staff were super friendly and attentive, spoiled our little pup and were very helpful. There’s a huge selection of stuff (not just for dogs, either), and a board with postings and business cards for pet services. I’m positive we’ll be back soon when our little guy needs another treat. Antlers by weight ($ 2.50/oz. maybe?) were what drew us, but the whole store was a treat to walk around and socialize at.

Thank GOD this store exists. I love coming in here to buy stuff for my dog, the store has such a cool and chill vibe that we’re completely ok with spending tons of time (and money) here. It’s not cheap, but really, is any pet store worth your time cheap? (No. The answer is no.) The employees are easygoing and helpful, and the selection is crazy good.
The only thing my dog enjoys chewing on are elk antlers, and this is the best place to buy them because here, you can get them by weight, which has always proven to be the best value for us.
My dog also likes that he can come in and «help» me shop.

I love coming here to buy stuff for my dog and cats. They have a really great selection of foods, toys, treats and all sorts of things to spend your money on. I work at a vet clinic in Carrboro and often send people over to Phydeaux for things just because of the selection.
I got my cats an amazing cardboard airplane, that absolutely cracked me up. It was a little pricey at $ 30 but it’s worth every penny when I see my cats head pop out of the top and it looks like he’s flying the bomber. I often get loads of things I dont actually need here just for fun with my animals.
I would say may the only downsides are maybe how pricey some of the items can get and some of the advice being given. I personally have never been given advice that I didn’t like but I’ve heard from some that the nutritional wisdom they have been getting is far off what veterinarians have suggested. So of course, just check with your vet first.
But this is a really great place, and I enjoy spending my money here :)

Pretty awesome store. Kinda expensive — just like every other pet store.
One of the employees told me the toy I was getting for my shepherd mix was not gonna last long— i wish I had listened to him… I got home and she ripped up the plastic ball attached to this rope thing. I don’t understand why they even SELL that brand if it’s so sh*tty? At least he warned me. Lol.

I am partial to the newer store in Raleigh, but Phydeaux in Chapel Hill is great. I still go out of my way as a Durham resident to the Raleigh location, but that one just has a special place in my heart, and I like the lighter, more open feel to the store.
The good thing is, the stores have the same products, though, and same friendly employees, so when I had no more food for my pup, I was able to go to the closer Chapel Hill store and get the exact same things she loves.
If you want to support a local business and get great products for your pets, go to Phydeaux.

Ever since we got this dog, I think we might have come here more than I’ve gone to the dry cleaners. That may not seem weird to you, but it’s a whole new thing for me. Luckily, this place is easy to shop and there’s tons of pet supplies to keep you coming back just to check it all out. I can’t say that I would shop here for everything, but we’ve gotten a few specialty items you can’t really find in a Petco/​PetSmart.
Our big guy occupies the entire apartment and sleeps on our leather sofa, so we don’t have too much experience in the pet furnishings department. I could see shopping here if your pet had some special diet or if you wanted a novelty item. These special items are obviously on the more expensive side, but most of what they carry appears to be high quality.
4 stars for the quality selection, but they could really use a self petwash. We would be there regularly if they did.

Phydeaux, you’re a beautiful pet boutique (/​warehouse/​superstore), that brings me pet foods and toys and amazing litter boxes at prices that beat Amazon [insert record scratch].
That’s right, located in Chapel Hill, there is an amazing pet boutique that isn’t making money by over-​charging you, but by bringing you the best, quirky pet foods, toys, clothes, etc, at LOW PRICES. It’s clean (er than PetSmart, PetCo) and the selection is really unreal. I know the cutesy name and Elliot Road location wouldn’t lead you to believe this, but it’s true!
The staff is really helpful and if you’re a new pet owner, they’ll point you in the right direction, which is a huge bonus for me… that and the fact that you introduced me to the Clevercat box, the most awesome cat litter box ever.