Clothes Mentor

Do not bother to sell clothes here. It is a total and complete waste of time. What will happen is you are going to spend WAY too much energy cleaning, sorting, folding clothes and hauling them in. THEN you will wait. After that, they will NOT pay you ¹⁄₃ of ¹⁄₃ – not by a long shot. Moreover, they are going to buy about ¹⁄₂₀ of what you bring in. Total waste of time! Just take your stuff to PTA and let less fortunate people benefit – because that is where 95% of your stuff is going to end up anyhow. Don’t bother with Clothes Mentor. I never will again. Seriously, I had JCrew items with the TAGS ON! Never worn. What a waste of time.

I went here yesterday hoping to find summer tops. I was a bit surprised to see what they had in stock. Most of the items were not well-​known brands that you’d see at a mall. I even saw a few Old Navy tops. (In my experience Old Navy’s new clothes aren’t great quality — why would I buy them used?) I might go back again, but it will be awhile to let the inventory turn over and see if they decide to start carrying better brands.

Great quality items and the purses are the rave!!! Designer clothing, purses and shoes. I have found some great treasures here. I miss the store greatly since moving back to Georgia. If you love great deals, quality clothing and shoes, you must give them a try. The purses are a tremendous bonus item to come for. The cashiers were distracted and one almost took the purse out of my hand that I was looking at, she wanted for herself. This was a turn-​off!
Overall, my rating for the store, the products sold and the price paid are five stars.
But…
It seems that there is a problem for people with items to sell, having a very difficult time and providing poorer ratings here for Clothes Mentor. You do know these people keep you in business — they need priority. I would suggest to the owner that special arrangements be made for sellers to make appointments and to be given your undivided attention, to select from the items what you can sell and return the others, in a friendly, kind, timely and patient manner. You must have staff dedicated to this process who spend less time talking among themselves and more focused on the work and on all customers (your livelihood).
As owner, you can give explanations all day long to our feedback here — but if you or your employees don’t keep the commitments made, telling us you are busy or backed up — doesn’t help your credibility. Talk to your staff — otherwise you will have less quality service/​product to sell. Thanks for listening — and heeding the wisdom.

Clothes Mentor is a great addition to the area! I always seem to find something cute and designer for reasonable prices. The store is small, but there’s a lot to look at. This is a shopping experience where you really have to take your time, as there are a lot of hidden gems within the seemingly overwhelming racks.
I’ve only sold to this place once, and personally I’m not a huge fan. I sold them a brand new Banana Republic coat purchased originally for $ 100. They gave me $ 7 in return. Needless to say, shopping here is a lot better than trying to sell your stuff here.

I am a 31 year old first time mother to a 16 month old, I did not bounce back to my pre-​pregnancy weight. I was in desperate need of good quality, stylish, age appropriate and season appropriate clothes that actually fit in a flattering way and do not cost an arm and a leg. I do not have a natural sense of fashion and I absolutely loathe shopping. So I set up an appointment with Tracy B. for their free 1 hour personal shopper service. I filled out the request form on their website in the morning and that same afternoon Tracy called to follow-​up and set up my appointment. While on the phone she asked questions to better gauge my personality and my style (which I don’t even know my «style»). The conversation was so smooth and engaging. She had me so excited about coming in just from her level of enjoyment and enthusiasm that she has for her job. On the day of my appointment, I showed up at the store and Tracy greeted me with the most confident, reassuring smile. She led me to a changing room filled with beautiful clothes. She taught me how to create multiple outfits from a few pieces. I tried on so many of the clothes she had already chosen for me (*bonus*I didn’t even have to go through the racks!). Nearly everything I tried on fit my body type and represented my personality perfectly. The entire time I was with Tracy, she taught me how to be fashionable and comfortable at the same time. She taught me how to wear clothes to flatter my body and express my personality. She had me so at ease and for the first time I truly enjoyed shopping. I left the store with an entire fall/​winter wardrobe for ¼ of the retail cost (*bonus* a few pieces can transition into spring and summer) and a boost in my confidence. I suggest everyone to go see Tracy, especially if you are feeling blah in your current clothes. One of the great things about this store is that it’s a resale store, so costs are markedly lower but the quality of the clothes is equivalent to the brand new versions. I know a few of the tops I purchased still had the original tags on them. Also when I am done with any of the pieces, I can sell them back to the store.

I stopped in here after seeing it driving by and remembering hearing about it on the radio some time ago (probably months) and hoping that maybe, just maybe, they might have a section with Maternity clothes. It’s in an older, kinda run down shopping center, so my hopes were not super high. I was expecting to have to wade through closely packed racks of stinky old Walmart tank tops (Plato’s Closet, anyone?) BUT that WAS NOT the case here.
I was pleasantly surprised to walk in to a clean, well organized store with plenty of room between racks to be able to walk. The clothing was all name brand and in extremely good shape. I milled around a bit and then I found it, a small section of maternity clothes in the back of the store. Oh HaPpY DaY! I went through and was lucky enough to find a pair of work slacks, a sweater, and a nice blouse that were in my size. I tried them on and to my great delight they all fit great! I went up to the checkout and the store associate asked me if I found everything OK and me, being a little too outspoken, indicated that I wished they had more stuff in their maternity section but that I was glad that they had one at all. The associate (who may have been the owner?) indicated that it was my lucky day because they actually had a bunch of stuff behind the desk that had just been tagged and was headed out to the sales floor. He let me look at the new (pre-​owned) items and I got another pair of pants and another shirt.
I think my total came out to be about $ 40 for two pairs of work pants and three shirts. Not too bad bad AT ALL for maternity wear because that stuff is EXPENSIVE (I’m not sure why, I can only guess that maternity clothes manufacturers know damn well we’re all fat and feeling bad about ourselves and will pay whatever it takes to look relatively cute again).

Terrible service
I had my first visit to Closet Mentor today. I brought clothes in to sell and was asked to sign an agreement that said they were not responsible to any damage to my items while they priced the items. I was told it would take an hour as there were two people ahead of me. I returned in an hour and they said it would take another 45 minutes. I returned again and they had still not finished. I was told they sometimes get backed up and had been busy. I was sitting outside the whole time and saw no more than 6 customers in that time period. I told them I could not wait any longer so I wanted to take my items. They told me I could leave them there and return, but to get there is not convenient for me, and there was no way I was leaving items if they were not going to be held responsible for damage.
On my way home they called me to tell me they had forgotten to return one of my items. I was quite mad at that point and asked to speak with the manager. The owner got on the line and apologized, bit clearly did not feel they were in the wrong, as he explained to me that «they sometimes get backed up.» I do understand that, but they had 3 people working, a total of 6 customers, and a lot of talking going on between the employees. It was clear that my time was of no consequence. I will never return again and do not recommend it to anyone who values their time.

I have been to the Clothes Mentor (Chapel Hill) a few times now, and have been extremely pleased with my experience every time — as both a buyer and a seller. I see that a few folks who have sold clothing here weren’t as pleased, so I wanted to share my experience.
I have brought bags of clothes in to sell and usually they take about one quarter to one half of what I bring in — which is just fine with me because the reason I am bringing the clothes is because they don’t fit or I don’t want them anymore — so anything I get for them is a bonus, and I take the rest around the corner to donate to the PTA Thrift Shop. If you’re not looking to «make your money back», which you will really not be able to do anywhere because clothes depreciate just like cars and other purchases, then I think you will be pleased. I personally appreciate their high-​standards on clothing — they are looking for like-​new condition clothes, not the standard ‘gently used’. And that is what I am looking for as a shopper when I shop in the store — like-​new clothes, not clothes I have to pick through based on condition/​wear. So when they ‘pass’ on some of my clothes because they are slightly loved/​have a little pilling, or a have a little pull, I am not at all offended.
The staff is always above and beyond attentive, getting you a basket as needed and always on hand to open a dressing room. The store is always clean and has a great variety of clothing styles and sizes. I don’t think I’ll buy clothes from a department store again! I’ve found everything I’ve needed here — from dresses to wear to a wedding, to work blazers and blouses, casual tops, and my favorite purse. Can’t say enough good things, truly.

I just read the previous reviews for Clothes Mentor, and noticed a disparity between those who want to «sell» clothes vs. «buy» clothes. I fall in the latter group. On the high recommendation of my niece, a seasoned shopper, I went to check out this new shop. To my delight and surprise, I felt like I was walking into a pristine clothing boutique on the beachfront in southern California. Which is to say, a mini high-​end retail store (on the order of Saks, Bloomingdale’s, and Bergdorf Goodman) right around the corner from Whole Foods. I felt like I’d died and gone to heaven when I saw the array of designer clothing, shoes, handbags at bargain basement prices. Nothing I’ve seen in this area to date can match it for quality and affordability.
Nor can I say enough about the attention and courtesy shown to me by the owners and their staff. Unlike some of the feedback by customers wanting to sell their wares, I found the staff (owners and employees) remarkably courteous, attentive, warm, and knowledgeable. When I inquired about their buying policy, they were extremely thorough and forthcoming, including the age cutoff point for items, and commission percentage to the seller. For those of you looking for the greatest return on merchandise your wanting to sell, consider Amazon, Craig’s List, or eBay.
For those of you (like me) looking for a great staff, atmosphere, superior merchandise, and bargains galore, look no farther!

I went for the first time to Clothes Mentor this week to sell some clothes that I couldn’t sell on eBay. I knew going in from reading their website info and from the other reviews that I wasn’t going to walk out of the store with a ton of cash for my items, but at least I could sell them and get something, and I was okay with that. I thought the process was easy and I browsed around while my clothes were being assessed. They have some really nice pieces and everything I saw was in great shape. I love the fact that they have all sizes (even plus and size 11 in shoes) and that the store looks clean. The problem for me, and the reason I didn’t give it 4 or 5 stars was because I was a little put off by the staff working that afternoon. Perhaps it had just been a bad day for them, but as I walked in, a few customers were walking out and the two girls behind the counter immediately started talking about the customers who had just left. Same thing happened about 20 minutes later, a girl came in to sell her handbag, and while I admit she didn’t get that there were two other people’s clothes waiting to be bought ahead of her own bag, I found it distasteful that again, immediately after she left the store, the girls behind the counter started talking about her. The store isn’t huge and it’s a quiet atmosphere, so I got to hear all about the associates problems with their parents, boyfriends, and just day in general as I browsed. Overall, I know it’s customer service and I know it’s not an easy job, but if you can’t even pretend to crack a smile at your customers and are okay with talking about them after they leave in front of other customers, well that really makes me double think the choice of doing continued business there.

After neatly pressing and dry cleaning over 25 professional work clothes, size 4P, from Ann Taylor, Gap, J. Crew, and Banana Republic, I was very disappointed when an employee handed me my basket with a «PASS» note on the entire load. She told me my clothes were «well loved» and «not in current demand». I take a lot of pride in my style and appreciate good quality clothing. Although several pieces may have been a little dated (we are talking mid 2000’s, not 1980), in my opinion, some clothes never go out of style– such as black rain coats and suit blazers. I was very taken back and thought this store would be different than the other consignment shops in the area. In a way, I’m happy I was able to walk away with all my clothes, so that I can now donate them to less fortunate and more appreciative women.

FINALLY! A place, nearby, with a great location, a well-​maintained interior, and a GREAT selection of clothes for the young professional at low prices. Seriously, I’m a big fan of consignment stores because the MSRP prices and even the sales prices just don’t make sense to me. Here’s a place with everything I wear for under $ 20.
For those of you familiar with the area’s Plato’s Closets, that was my initiation to great consignment shopping. Plenty of jeans, skirts, shirts, shoes and accessories at cheap prices. But when I aged out of Plato’s: «I’m sorry ma’am, but these aren’t in the last year’s styles» because I’m not dressing like an 18-​year-​old anymore, I thought all was lost. Instead, I found this place! The ENTIRE store is dedicated to young women’s style. Bonus: not NEARLY so crowded as Plato’s, nothing in the disarray, and plenty of dressing room slots. There was even someone staffing the dressing room taking clothes I was finished with! Practically a boutique!
But where this place really shines is the selection. They’ve got plenty of dress slacks for work, cute blazers and professional blouses. Also racks of billowy dresses, and even dedicated petite sections in each size! For someone with very specific sizing requirements, this is a godsend. My favorite is that they have low-​cost jewelry NEW, not just used items. If I recall correctly, most items were $ 5.
If you’ve never been to a consignment store, here’s the other reason they’re amazing: you can try on cuts of clothes from EVERY designer store in one place. It’s stores like this that help you find the perfect cut of pant, or the blouses that fit your bust the best. Everything’s always in style, but with huge variety.
In short, if you’re a cost-​conscious shopper like me, and you aren’t cut like the average mannequin in each store, this is the place for you. There are no cons, and you can find everything you need.

I travel to the Chapel Hill area frequently and was excited to see this store is now open. The selection and quality of clothes is impressive. The handbag section is probably my favorite part of the store, but the shoes and jewelry are also fun. Love the fact that they carry athletic apparel as well. The staff is friendly and knowledgeable. I plan on making this a regular stop during my travels!