O2 Fitness – Elliott Road

I came into O2 Fitness a couple of months ago to join with my Mama. She took my brother off her membership and put me in his place as an «add on». When I was there the people who I spoke with told me that it was a month to month and that I could cancel my membership at any time since there was no commitment. I was trying to pay for May and cancel my «add on» because with my schedule and the location of the fitness I am unable to utilize the fitness center as much as I would like. I was told that I owe $ 74 when I thought it was $ 35 as an add on and that I cannot cancel my add on for a year and that they could change to a month to month but I would have to pay $ 24 for June when I was told that it was a month to month and no commitment. I spoke with the General Manager, La’ Crystal Kelly who has the absolute worse customer services skills. She is very rude and unprofessional. She was so unhelpful. She also threaten to call the police and have me removed when I spoke with her on May 24, 2016 because I said that what they were doing made «no fucking sense». It does not make any sense. I was supposed to be an «add on» only. My mama was there as a witness because we both heard the same thing. I only signed up because I was told by your o2 fitness employees that it was an «add on», month to month and that it was no commitment and I could cancel at any time. But after speaking to General Manager, La’ Crystal Kelly I never want anything to do with o2 Fitness. All I wanted to do is cancel my membership and pay the $ 35 that I was told when I was put on as an «add on». I submitted this to a complaint on their website and left a message and I still have not received a response in regards to my complaint. I have since paid it off and terminated the membership but every few days I receive a random phone call from 02 Fitness telling me I still owe money on my membership and they cannot find a credit card and every time I talk to them I let them know that I have paid it off and have a receipt and have terminated my add on and that I did not have any credit card information on the account because it was an add on and I bring up my complaint and every time I get an awkward silence and the person telling me they will check into it and I never hear back from them but a few days later I get another random call from someone else with the same speech. It is a headache. I have submitted three complaints and no response just a random phone call about a bill that has been paid and a membership that has been terminated. I suggest that if you are looking to join a gym I would go to the YMCA. They have better customer service and they go up and beyond to assist their customers.

Over priced, smelly, flooded shower room, dirty floors, constant turnover of unhappy employees, and — worst of all — dusty old equipment that constantly breaks down. They have a yearly add-​on charge in addition to their ridiculous monthly charge. You’ve been warned.
It gets one star for the busy group exercise room.

I’ve been a lifelong exercise person and currently visit this gym 6 days a week (3 for weights, 2 cardio, 1 yoga) and like it pretty well for all that I do.
They have all the equipment a person could want and keep it in good working order and clean.
I’d give it five stars except that the only group exercise room isn’t well ventilated. I’d also like more yoga classes but I realize that for the price (very reasonable) you can’t have everything.
Some other gyms are less expensive (i.e. — Planet Fitness) but O2 Fitness has a more welcoming atmosphere.

I’ve been a member of 02 Fitness since October of 2014. I work with an 02 Fitness trainer named Carson Stuart. I’m 66, and he works with 55 and older folks. My workout is challenging, but he is very encouraging, and I am MUCH stronger than I was when I started working out. The facilities are good — lots of treadmills, bikes, and ellipticals. I don’t use many machines, but the gym is equipped with plentiful free weights, as well as ample room for lifting. I find the atmosphere to be good for concentrating on your workout. I haven’t worked with other 02 Fitness trainers, but if they are as professional and attentive as Carson is, I think working with them (or Carson, should you be in the age bracket!) would be a great way to get healthier and stronger.

There is a good variety of exercise equipment and it is kept in working order. I’m there between 7:15 and 8:30 a.m. generally. Classes that I observe are well attended but not over-​crowded. Men’s locker room is clean and orderly. Employees are very helpful and attentive. Parking is closeby and generally available in the early mornings. So I can recommend this location of O2 Fitness. I’ve not visited other locations. I’ve been a customer for three years.

I didn’t join this gym, but it’s super nice! A great selection of gym equipment, helpful employees, and considerate gym goers. I’ll be back when I decide to shell out money for a gym membership.

It gives me great pleasure to tell this gym goodbye. They do keep it clean though and the equipment is okay but not worth what you pay. What ticks me off is the lack of management, (I can name 3 or 4 managers in the past year) and as well they price memberships all over the place. Someone next to you may be paying 25 but see fit to charge you 40 if not more. Oh and the cops? They pay $ 10 because the town picks up part of the fee. I asked to speak to a manager the other day about it, as I am a member at another gym but wanted to continue here even though I would be paying two gym memberships because but/​for the management I LIKE this place. If they would work with me on the fee I would stay. I had asked about it twice before and they WENT UP on the price EACH TIME. I figured I would give it one last try since my membership ends next week, This time I was completely ignored, manager never spoke to me. I asked him about it at the end. He knew I wanted to speak with him but made up some excuse it was only his 4^th day. (like that had anything to do with being ignored.) People are filling out cancellation forms here left and right because of a new place that has opened up down the street. The support staff and trainers are very nice, but the 02 management I think are running this place into the ground and sticking managers in there with no authority to do anything and putting the managers in some very awkward positions. I actually felt sorry for the guy I talked to yesterday. Literally have seen as many as 3 cancellation forms filled out in one workout session since the new place opened. In fact while I was there the manager just took a stack and left them at the front desk. I won’t darken the doors again. Some of the trainers (John in particular) are very good and appear to know what they are doing. Their classes are always full in the Yoga room so do some good things there. Bottom line: the corporate management I think is going to run this place in the ground. Glad I am out of here. If you like classes it is probably worth it, but if you just lift like I do it isn’t. Good riddance.

My O2 membership lets me to go different locations, so I decided to try this one out when I was in the area. I was unimpressed by the free weight area at this location. It was tiny, and the equipment is kind of old and not very adjustable. For example, there’s only one squat rack, and the non-​adjustable safety bars are quite high, making it difficult (if not impossible, depending on your height) to squat deep. I’m 5’9″, but I wasn’t able to go as low as I would like. The bench press also had issues.
But I will say that the cardio area did look very expansive, if that’s what you’re interested in.

I would give O2 at the Elliott Rd location five stars, but the quality of the steps and risers make them dangerous. Most are warped, missing rubber stoppers on the bottom, and the traction on the top is wrinkled. I think they are the same steps from the ‘80s literally.
Otherwise I like the classes, people, and facilities and equipment.

Another location that O2 acquired. The equipment is pretty good. My only comment is that it is a bit dark due to the lack of windows. Overall a good place to grab a workout.

I’ve been a member of O2 Fitness for 4 years, and have been coming to the Elliot Road location for two years. Up until yesterday, I loved coming to this gym. Unfortunately, the gym only has only a single squat rack, and even at 5:30am (when I come) there’re as many as 5 people waiting in line to use it. I’ve brought this to the attention of their most excellent new manager, MS, who has promised to look into it.
About a year ago, our location purchased a bunch of new equipment which they sectioned off in a private back room. Out of desperation, many of us morning-​goers when pressed for time have opted to use the squat racks in the private room instead of waiting as much as 40 minutes to use the single squat rack on the gym floor. Several individuals use this room with no issues, even though a trainer, HC, sometimes hosts a poorly-​attended private class. Unfortunately, I am not one of the lucky ones that HC was willing to let use ‘his’ private room. When I was lifting last Monday, HC approached me and demanded that I leave ‘his’ room. When I tried to explain to him that this was my only option, as the gym’s only squat rack was in use, he made a disparaging remark about my height.
Fast forward to yesterday morning. I got lucky and was first to the squat rack, but my wife also needed to use it. She told me she was going to try to use the back room, which I warned her against. She promptly returned after HC ejected her from the room most rudely. I went to HC to speak to him about the situation, but things immediately got heated, and HC suggested that ‘we step outside’. I followed HC to the adjacent hallway where he proceeded to berate me while standing less than inches away. Aghast with how I was being treated, I proceeded to try to shout over HC to explain to him that I had spoken to a manager the preceding week who had advised that we, members who needed to use the squat rack, could use the one of the 6 squat racks in ‘HC’s’ room until 6 am. HC was not having this, insisting that he needed to be copied on all of these correspondences with management, to which I replied that he needn’t be copied as he is a trainer and not management. What followed was an exceptionally violent reaction from HC, who is a lumbering 6 ½ feet tall and easily 300 lbs. He shouted one final insult, then turned to the adjacent room, entered, and most violently slammed the door, swiftly locking it thereafter. So forceful were his actions that one of the permanently-​affixed signs hanging outside the door was torn from the wall, and every member present in the gym heard the jarring commotion.
I immediately brought this issue to the attention of the general manager, who advised that no disciplinary action would be taken against HC, as it was simply my word against his. After several unsuccessful attempts to convince general manager MS to reprimand the employee, including making a similar plea to regional manager JP, I was directly informed by JP that HC would not be terminated, and that I should try to ‘get over it’. As one might guess, I no longer feel comfortable going to the gym I once enjoyed. I’m in the process of trying to join another gym, although my wife would prefer to remain a member because of their spin classes. Thus, I am here making a final plea that my voice be heard. Or, at the very least, so that my story can serve as a cautionary tale for any would be members of O2 Fitness on Elliot Road in Chapel Hill. Take heed: you may be threatened by a gym employee, but rest assure that nothing will be done about it.

It’s an all right gym. 1 day visitor pass for $ 15 (I was visiting). Free weights and machines are a little rickety. Good staff and clientele. I cannot comment on membership. Only 1 squat rack.

I recently wrote a review explaining, how I had a very difficult time with this business. However, I am very pleased to change that review. Once the management saw my complaints they contacted me immediately, and fixed my problems/​refunded me without any hassle. I’m a nice person and I hate writing bad reviews, so this makes me feel so much better! Thanks O2 Fitness!

Not only did they help, they also exceeded my expectations so much I cannot fully express it with words. I have a family emergency that brought me to town. I have some serious decisions to make in preparation which concerns a life other than my own. With that said, I needed some endorphins and a clear head. After trying all avenues to use the gyms located at UNC I called to see if they could help. I am forever great full to the General Manager and his excellent staff. As I sit here feeling much more whole (considering the 4 dimensions of wellness) I am better prepared for what lies ahead. It may not seem like much to you but it does to me! Thanks for your help. James

4.5 stars.
This place is pretty nice. The staff is continuously friendly and the environment around motivates me to work out. I never have to wait for a machine which is very convenient, however the peak hours are probably around lunch (which is good because I usually work out at night.)
The gym is also kept clean and new. The classes offered are always a bonus, but some can get really crowded so make sure you come at least 10 minutes early. An expansion of the class area would be nice, but nothing too bad or major that I can’t deal with.
I do have to note on the music that they play. Even though I don’t really like the new mainstream music, I find it very energizing in the gym. Sometimes the music level is kept at a bare minimum and I often get bored. It would be great if the music was a bit louder (not too loud, but just so I can actually hear it) and if it remained on the top 100 songs.
The hours are also a little weird as they close early on Friday nights at 7. This may be an issue for my fellow night owls, but it’s manageable. Good for the early birds, as the gym opens early.
Overall, this gym is an excellent place to get motivated and back into shape. It is certainly not a cheap price tag but compared to other gyms in the area, this is the cheapest you can find unfortunately. Keep it up!

O2 is taking care of business here. The equipment is in very good shape. The men’s locker room is clean and spiffy. Machines on the floor are kept clean. Everything about the training floor says that people who care a lot about the place are taking excellent care of it.
There is a new manager, Chris, who seems very eager to please and who is always thinking about ways to make the gym better. This gym is just a few minutes from my house, so it’s a great choice from that standpoint too. It is convenient to people living in central and eastern Chapel Hill.
I recommend it highly.

This is my promised 2 week follow up, just 8 weeks later. I have been visiting O2 Fitness every weekday and most Saturdays for the past 8 – 9 weeks. My workout regimen is weight lifting on Mon-​Wed-​Fri and yoga class attendance on Tue-​Th-​Sat.
My weightlifting routine specifies a wide range of equipment which is usually easy to find. I have experienced occasional problems finding a specific piece of equipment but I am always pleased by the O2 staff response when I ask for assistance.
There is no charge for attendance of most (all?) of the group exercise classes. During my initial physical assessment it was recommended I try yoga to increase my flexibility and balance. I took this advice to heart and currently attend 2 – 3 yoga sessions per week. The stretching has really paid off in my weight lifting and overall fitness. The yoga instructors have demonstrated many new ways to stretch and I have been surprised at several locations of my body that really needed a stretch.
I have never had an uncomfortable interaction with any of the other members of this club. Any conflicts regarding equipment use are always resolved with a a friendly conversation. I have also met several neighbors and caught up on their lives. O2 Fitness is not an east side Chapel Hill social club but many times it feels like one.
So many medical/​scientific studies have determined weight lifting is the best habit to maintain physical fitness. O2 Fitness is an excellent gym to indulge your weight lifting habit.