Verizon Wireless

I was helped by a young man named Rob. He was very courteous and helpful. He gets a good rating, but the reason I didn’t give a five star is because of the manager and his «customer service».
Rob helped me purchase an ipad which had to be ordered and delivered to my home the next day. Fedx couldn’t deliver because of incorrect or incomplete address. No problem. I called the store and Rob was not in yet so I explained the situation to the person answering the phone and he said I needed to come back into the store. I told him I wouldn’t be inconvenienced when the fix was on their side and why not just call and fix the problem. I’ve been a customer for years. The bill seems to find me every month with no problems!
I then asked to speak to the manager «Anthony» who proceeds to tell me that their protocol is to email in a loud and irritated manner. He then put me on hold for a while, (without telling me) and I called back in to see what was happening. He got back on the phone yelling, «I’m trying to help you, so let me do my job» and put me back on hold. I’m not sure who he talked to or what happened, but he got back on the phone a little more humble and stated he would call Fedx and straighten things out, and he did. Now, that is all I asked in the first place. He is definitely not management material to carry on in such an emotional way. I wasn’t angry, so he shouldn’t of been either. He should have been more concerned about why the expensive ipad I purchased had an issue being delivered. He never apologized for his unprofessionalism. I will never deal with him again. «I do like Rob and recommend him to anyone»

The previous reviews are absolutely right about the «service» offered here. Lied to me about the cost of my plan & screwed up my account so bad it’s taken several calls to other offices to fix it. AT&T never treated me this bad and that’s saying something! Avoid this store!

I did not realize there was a difference in Verizon stores – some are corporate and others are??? franchise? Don’t know. But this store is not even affiliated with the one a few miles away on Whitestone and Bell.
The only negative: when I upgraded my phone last month and signed a new 2 yr contract, I was offered the free tablet, the ellipsis 8. I knew there was a $ 10 monthly fee but did NOT know there was an activation fee. The woman who set this up did NOT make that clear. At all.
Today: I am back in the store working with the amazing Alfred and manager Anthony. I had questions about my bill, our new upgrades, and other things and they were awesome. They removed that activation fee and helped me understand the billing issues and were so very very patient! Alfred spent nearly an hour with us knowing there was not going to be a sale involved. We also realized that some changes my husband had made by working with customer service via phone were no bueno. From now on we are ONLY working with this location and with Alfred Carpintero.

I had a great experience here, Ken went out of his way to adjust my contract the way I had requested for the lowest price and activate a new phone. Would go here again without hesitation.

The folks at this store are amazingly professional, knowledgeable and gracious. I have been several times and they always listen closely to what I want and steer me in the right direction and I leave happy. They answer endless questions without impatience or making you feel rushed.
Joshua is particularly helpful and knowledgeable. I have even taken my 81 year old mother in for an upgrade from her flip phone (!). He went through all her phone options and plan options and got her all set up with a plan and phone she was happy with.
I will continue to return to this location for all our electronics needs because their service is excellent.

The service sucks. They try to sell you the whole store when you walk in. Oh, then shove a contract in your face. Once you sign your trapped which explains the customer service.

Both the store, customer support, technical support and managers could not be worse if they tried. One customer service person sounded drunk or high, The other was very rude. The «tech support team» only read checklists over and over again. They ask you to run test tools which prove it is not your hardware but they maintain that it is, completely disregarding the test results.
They sent a network extender, but it made the phone work worse, so after 3 years of fighting with them they sent another network extender that provided the same results.
Verizon always blames the customers network to be the fault even though all tests prove it is not. Verizon will do everything in its power to string you along just to get more monthly payments. Verizon is ok with customer loss, look at last qtrs. #, 60,000 customer loss but 6.9% raise in revenues which means they are paying less for tower service, pigging back on your network for free and charging more in fees to make up for the lost customers.

HORRIBLE customer service. First trip into the store, after waiting an hour, was given two options to replace my phone, which had died. The sales person, Rey, went back and forth into the back office to get «approval» for these two options. Since we had a prior engagement, of which we told Rey about when we first started to work with him, we had to leave the store before finalizing the deal. Rey said he would make notes in our file as to the eligible options. We went back the very next day and told a new sales person, Lauren, of the options Rey had offered. She went back in the office and when she came out she mentioned that she had called Rey and he denied the options. We asked to speak to a manager. The assistant manager, Nathan, came out and we again told him of our experience the previous day and the eligible options. He stated that he had called the manager (before coming out to speak to us???) and he did not answer. So, Nathan told us that he was not able to approve any options and that we would have to wait to hear back from the store manager. We told Nathan that our options were to cancel our contract (2 months out of being renewed) and go to another provider, or get the deals offered the previous day. He again told us that he was not able to do anything. Actually, he did offer us the tip that if you want to cancel your contract that you need to sign on with another provider first or you lose your phone number. When we asked about going to another Verizon store, Nathan stated, Well… it’s Sunday. So we leave the store frustrated and call Verizon customer service. The gentleman with customer service was able to solve our problem and sign us up for a new phone and contract within 5 minutes. We will NEVER go back to this store for anything.

Well, I promise you, I am not just jumping on the bandwagon of bad reviews. It’s just crazy that this store can’t get it right. People like phones; this should be easy! I thought okay, I will pick a phone I like, sign my contract, and pay what I have to pay. It sounds pretty simple, right?
The lady, and darn if I don’t know her name because I immediately tore up her card when leaving the store, was helping my husband and I renew our contracts, pick a phone, etc. She asked what phone I wanted, and I said the Moto X. My husband is an Android developer and he had one, so I thought it would be nice to have him be able to explain stuff to me about it, blah, blah, I had my reasons. Anyways, she looks at me and says «Why do you want that phone?» (With attitude, mind you.) So, now I am put on the spot to explain my reasons, which I do. She then goes on and on persuading me to buy a different phone. I continue to justify my reasoning and eventually get flustered and leave.
My question is, «WHY NOT JUST SELL ME THE PHONE I ASKED FOR THAT IS STOCKED AND SITTING ON YOUR SHELF?» Why did I have to have this lady’s approval of what phone I chose? Well, obviously, my guess is that she gets a better commission, etc from the phone she was persuading me to buy.
I will say, my husband went back a couple days later, because I really needed a phone! A young man helped him, and he had no issues or complaints. So kudos for that! There are GOOD employees at this store. It might be time to weed out the bad ones, though.

I just bought my new iPhone at this store 13 days ago and thought the process was relatively painless… until I returned home and had to register my $ 100 Lifeproof case.
I tired to do this on line and discovered I couldn’t because the registration process required the numbers inside the case. Unfortunately for me, the phone was already placed in the case and I was unable to remove it.
So, I called the store and they told me to bring it back and they would remove it and write down the numbers. I did that today and when I went to register it yet again, the numbers are incorrect.
I just called back and they told me they couldn’t help me with it since they were swamped at the store and had to wait on customers. However, if I wanted to make a THIRD trip down there, they would see what they could do.
I now have a case that, if for any reason fails to protect my phone, well, too bad.
My advice to anyone obtaining a new phone is to go anywhere else. Try Sprint or I’m sure even Wal Mart could offer the same useless service.
My next phone will not be from Verizon nor will I be purchasing any of the accessories from them.
Judging from the other bad reviews for this store, I hope the entire company is history by the end of the year!

Worst customer service I have had the displeasure to encounter.
I get charged 300 $ for a replacement, because I wasn’t told there wouldn’t be an option to just keep my old phone, and wait for the upgrade.
I called back, and they refused to even listen to me, and told me to call corporate. (They were no help either)
Never coming here again, Please stay away. or Make all your requests online, These people are just paid to ignore you, and or be snarky.

The problem with this location is the customer service. It’s really hit or miss. My experience with Gary today was lacking. He’s more interested in ignoring me, helping people who were being helped by others then taking my name off the sign in list (so the manager didn’t get pissed
(Update) Someone from management called me and asked about my last experience. Boy did I give her an ear full. She listened to all my concerned and assured me that it would be addressed. I left the conversation with a good feeling and the hope this is just a one time occurrence.

I have Unilocaled before about the bad bad bad service I got from this company. I bought out of my contract a year ago. Glad to be done with it.
Except, oops, I’m not. Even though I have not heard from them since my second request they send me a receipt/​paid in full — no bills for a year because I am paid in full — last night I found an email, addressed to a nonprofit with which I am affiliated, billing me for more than $ 1600!!! I am sending a letter with copies of the letters I sent a year ago, bills from them that include «early termination fee» and proof of payment. Wow! I hope this does it.
«Customer Service» «statistics» on Verizon are conduct upon purchase, face to face with the person who sold you, and who is your only contact with the company. In short, those statistics are pure sham.
Steer clear!

Had a valid issue with a phone that Verizon tech support told me would be no problem having resolved at a Verizon store. Upon explaining the issue to the salesperson (no tech available) he was shaking his head «NO» before I even got one paragraph out. I somehow knew that I was going to walk out very ticked off… WOW I was right! HORRIBLE SERVICE!!!

Oh, my God! Today, I went to several stores looking for things and at each one I thought to myself, nothing here to really Unilocal about. But then my iPhone fell out of my hand, shattered and I had to pay a visit to this little gem. And, so glad I did, because material for my review just presented itself. Gone are the boring reviews of the day… I now have something to say!
Where to start… well, I walked in with my poor broken baby, the life line of my life, my pride and joy and told the salesman I had insurance on the phone, I needed a new one and when my contract was up for renewal in November, I would be looking at the 4S instead of the 4.
After taking my information, the salesman replies that if I don’t mind waiting a few seconds he would like to do some research to give me the best options. I like good options and I am a patient woman, so I say no problem and busy myself looking at all the pretty little devices! Eye candy! Yay!
Back comes the salesman to explain my options. (Mind you, I have phone insurance for breakage, theft and loss so I know this should only cost me $ 199 in deductible)
So, he says, option number one, is to replace my old phone immediately with a new 64G 4S at a lowly cost of $ 369 initially, with another $ 240 spread out over two years.
What’s with the $ 240 you ask? Well, it seems that this option requires me to get another line and I will be paying extra every month for that other line.
Having a Sheila Broflovski «Wha-​Wha-​Whaaaat» moment yet? I sure as heck was!
But the salesman explains, if I just cancel the insurance in favor of AppleCare (which I will admit I was considering anyways) I will save $ 240 over two years so that the extra fee will be a wash.
Not really dude, because AppleCare has an annual fee that cancels out the savings, plus what is the point of the savings if I am just spending it on a new line! Duh!!!
I kindly decline and say I just want my replacement phone. So, then he says he can’t help me with that and will provide me with an 800 number to call the insurance company. Thanks, dude.
I call the insurance company from the store because if anything goes wrong I want to talk to a person, not that I expect any help at this point. Luckily, the insurance company is freaking great! Get this… I get an iPhone 4S as replacement because they don’t have my model anymore and I get it overnight delivery to my home! All for the deductible only, a savings of $ 400+ over what the salesman wanted me to spend to get said iPhone 4S.
Then, when I tell the sales people this, one of the salegirls says other customers have been offered the same upgrade by the insurance company because they typically no longer keep the other model in stock! Really, couldn’t tell me that before offering me the almost $ 700 option for the upgraded 4S?
The two stars are for the insurance company. I’d give them more but I don’t want you to think I was impressed by the store.