Sprint Store

Decided to change to Sprint after being wtih AT&T for over 10 years. This store was my first Sprint experience. I previously called this Sprint store to make sure which iPhone to order and after I purchased the new unlocked phone from Apple I arrived at the Sprint store at 4 pm on a Sunday. Upon entering the store I saw there were only two agents and many people waiting. I heard one person complain, to which the store clerk replied, «People always wait until an hour before we close to get help! It is always like this.» It was two hours before closing and that may mean you should increase your staffing? After waiting about 30 minutes, I was approached and the agent looked at my phone and tried to «activate it» and «change it over to Sprint», He declared it must be some issue with the phone as he was not able to activate it at all. Maybe I got an AT&T only phone? He said that my «16 GB» phone was not working at which point I said «my phone was a 64 GB iPhone.» The agent had been working with another client at the same time and had «swapped» phones by accident. After once again finding the correct phone, he then proceeds to call the Sprint support line twice for help at which point he was told that nothing could be done to activate my phone. He then told me to «GO BACK TO APPLE STORE AND RETURN THE PHONE FOR ANOTHER ONE». There are just so many things wrong with this statement! I left the store very angry and upset. I then had my husband immediately go to the OTHER Sprint store down the road about a mile and he got it activated with absolutely no issue whatsoever. Don’t go to this store if you actually want to be helped or have your issue resolved. I heard several others having similar issues while I was in the store. Poor service and barely staffed, with very little experience.

There’s no sign in sheet here so while more people pile in, everyone is so competitive waiting for all of the slow freaking reps to hurry to finish their slow transactions. Think: starving pack of wolves stalking their prey’s every single move. The wolves are the customers waiting to be helped and the prey are the sprint «representatives». That’s how it is here. All the while, the sprint reps don’t even acknowledge anyone coming in, so you don’t even know if they realize you’re the next person to be helped. I had to practically run to my brain dead sales rep.
–Update–
After waiting 30minutes, the sprint rep didn’t even look up my account, and said I had to call customer service for my inquiry. LOL Wow, f these aholes, seriously. Complete failures in life these sprint «employees» are! I hope their families are very proud of their great life decisions in choosing Sprint! Big F YOU to sprint, as a loyal customer for over 15 years, you just shat on a damned great customer.

My teenage son got a new Samsung S5 Sport in July. Yesterday the digitizer went out on it. We took it into this location (where we bought it) since we have insurance on it. They suggested we take it up with Samsung re: Warranty. Today I spent considerable time on line with Samsung and it became readily apparent that this is a somewhat common occurrence with this particular model phone. They suggested that I go back to the the store. I called the store and spoke with Anthony. He kept me on hold for a while but he was doing his best to get information. He then told me to bring the phone it and if there was no damage to the device they would order me a new one. I was to speak with Devon.
Off we go and we ask for Devon. Devon is the Head Tech and he looked the phone over and admitted that we took as good care of the phone as anyone good expect and that there was no damage to the device. He ordered us a new phone at no cost to us and it’ll be here in 2 – 5 days.
The store manager is Shannon, Devon is the Tech and Anthony is a direct connect to Scott Poole the owner of the franchise. I’m thankful to them all. They took good care of us and we will continue to do all our cellular business with them as we have for years now.