Rooms To Go Furniture Store – Austin, Cedar Park

Was going to buy a couch here a couple weeks ago and when I went into the store everything was all good, I put my deposit down for the couch and said I would be coming back to give the rest and set a date for delivery. A couple days later I get a call that the couch I put that money into is no longer at the warehouse so I either had to buy the floor model and everything that came with it for $ 500+ more dollars or just find another couch. They tried to tell me I couldn’t get my deposit back at first! I put a deposit down for the deal of a new couch, they changed the deal on me. I called the manager to ask about the refund and he was completely rude on the phone, so short and trying to rush me off the phone. I never complained to them so why he had those negative feelings toward me I have no clue. I will never go back here

I’m sorry to do this, but someone needs to do it. I’ve been to this location 5 times over the last month and have been highly impressed with the sales agents. I’ve read every horror story about how bad RTG is and that’s why I haven’t purchased anything… yet. The only reason I’ve gone back is because I like the store setup, the prices, the sofas and a friend of mine bought from them a few years ago and says the furniture has held up extremely well. He loved his experience and has no complaints. So despite the norm for what people generally experience, I’m still tempted to give them a shot.
That being said, I am not a customer, have never been and may never be. But something good needs to be said about the sales agents who work here. The 5 times I’ve been here, I couldn’t get through the door without being greeted by a new agent. I don’t like being brought around or sold and always immediately say I’d like to browse. They say their quick pitch and tell me they’ll check in with me in a bit. Never once have I been followed or hounded like in so many other furniture stores. I was always treated respectfully and left alone. When I needed assistance or honest opinions, I was given them. I should also note that not only is every sales agent here helpful and courteous, but I’ve also never seen such pleasant people that are actually happy at work. They all seem to get along very well and have a great time together. Clearly these employees are satisfied with their work environment and bosses. Just read the reviews online for working for RTG.
My experience with this store has been exceptional. I repeat that I have not bought anything. The only thing holding me back is negativity online toward the company. I may still give them my business yet. However, to point blame to the Cedar Park employees is completely inaccurate in my experience. They are wonderful people, good salesman and have created a wonderful, safe and positive environment for customers. I just hope the issues everyone seems to have with RTG are only reflective of a few. They sells millions a year. Even thousands of bad reviews are just a small portion of what the actual consensus may be.

Busted my butt all year saving to get a new bedroom suite. The product I received compared to in store product is pitiful at best. I literally brushed against the footboard and it tore a piece of wood off just today! Damaged on delivery. Night stand, dresser, footboard and a side board on the frame. Called customer service in hopes of getting some kind of credit even if it were 50% to exchange this suite for something with longevity. Nope! Not happening! It doesn’t matter if it crumbled to pieces they will not allow an exchange. Mind you I’ve only had the furniture in my possession for about 2 weeks. Never again will I purchase from RTG! I don’t have a problem spending my hard earned money on quality product but 2k on furniture that came in damaged and appartently will chip wood off of it when I brush up against it is pretty ridiculous! Y’all suck!

So our sofa table came in on 2÷11÷16 and the delivery team was fast at setting up the table but they were not friendly at all to me they seem like they hated their job even more reason I won’t be going back to rooms to go for anymore future purchases

Absolutely the WORST customer service experience I have ever had. They assembled my 3 year old’s new bunk bed incorrectly and in a way that made it unsafe for her to use. All I have asked is that they come back and fix it. IT’S BEEN TWO MONTHS. I’m calling them multiple times per week over this, and every time they change their story. They never return my calls, as they promise they will. They have kept the money I paid for Assembly, and left us with a mess.

I have purchased furniture from Rooms to Go twice. The first time was great! No problems whatsoever. I even recommended them to my family who then also bought from them. Which is why I decided, when I wanted a new entertainment center, I chose to buy from Rooms to Go again. As they say hind sight is 20/​20, and had I known what a headache I would have from them almost 5 months later, I would have taken my business elsewhere. Which is exactly what I will do from now on!
My experience.
I bought a 3 piece entertainment center from Rooms to Go in October 2015. And of course, as with everything they seem to sell, it was on backorder. Delivery was set up for almost a month later in November. The day of delivery arrives and the center console piece is damaged. HUGE chucks of wood are missing from the side, and a knob is missing off one of the doors. I call and talk to customer service and arrange for a new console to be delivered. Annnd it’s still on back order, this time I’m told a delivery date that’s in three weeks. Three weeks rolls around, and I don’t get a call with a delivery time, so I called them. Now they tell me it won’t be available until February! I wait 2 more months for a new center console, only to have the new one delivered damaged! I called AGAIN, and I’m told the soonest a new one can be delivered is in a week. I wait a week and FINALLY have a center console delivered today without damage.
My points to be made in dealing with Rooms to Go.
–The sales staff in the store have always been great. Very nice, informative and efficient.
–All the delivery team has been great! All have been nice guys, and have even pointed out damage that I didn’t notice at first look.
–Customer service reps have been nice. However, they have failed to offer any type of compensation for the hell you go through having to deal with your purchase. The most they have done is offer me to pick out a new entertainment center from their store. As if that’s going to guarantee a damage free experience?!?
–It seems to me, that Rooms to Go is sorely lacking in Quality assurance in their warehouses. No one seems to be checking furniture before it leaves the warehouse. And judging by the high rate of damaged goods, I have to wonder about Rooms to Go’s hiring standards of warehouse workers.
All in all you might have a great experience if you buy from Rooms to Go, or you might end up with one of the biggest purchasing mistakes of you life! Would you rather be safe or sorry? I highly recommend going to a different furniture store.

they have great furniture but the store manager Antonio is the worst racist I have ever met. When we were at the office he called me stupid Mexican just because I was talking to my wife in Spanish. what an ignorant person he is.

My family and I recently walked into the Lakeline Rooms to Go store looking for a dining table that seats six. In the 30 minutes we spent looking at every dining table they had (plus a few other items), not a single salesperson offered to help us. We passed about seven employees as we took photos of items we liked, and even asked one salesperson for a price. It was 8:25pm, so there were very few customers in the store besides my family. So why did they help others and not us? Did we look too poor… or were we just too black? No one should be judged by their exterior. Had they bothered to help me, those employees would’ve found that I’ve furnished three homes and one apartment with their furniture. And someone could’ve made a nice commission off my expensive tastes. But now I’m rising up and taking a stand against their store. Not only for the lack of service, but also for the lack of response when I emailed their «customer service» group that night. I refuse to give my hard earned money to a company who is selective about who they assist.

SCAM ARTISTS!
When we ordered our sofa we were told that the throw pillows we picked out were backordered and would arrive within 2 weeks. I just received a statement informing me that they charged me $ 73.71 in «delivery fees» for two throw pillows. At no point were we notified that there would be any delivery fee for these pillows by anyone at Rooms To Go. When I called they said that they would not reverse the charges.
I will never, ever, EVER buy something from any Rooms To Go ever again. I advise you to avoid this company! I intend to file a dispute with the credit card since I was not informed of this transaction, so I definitely did not authorize it.

Wow, I wish I’d read these reviews before purchasing from Rooms to Go. I hope more people go to Unilocal first and read the reviews. Thank you to everyone who has taken the time to write an honest and thorough review.
Our experience hasn’t been nearly as bad as some, but still not satisfactory considering we spent over 4 grand.
AT THE STORE:
Most of the salesmen on the floor (I don’t recall seeing a saleswoman) all appeared to be bored and uninterested in helping. Out of at least 6 salesmen, two salemen ask if we needed help. The one who helped us was pretty good, but lacked some professional skills. All in all, we placed our order, received it all on time, but had two issues, one of which is pending resolution, as described below. By the way, we bought a couch, loveseat and matching ottoman; a queen size sofa sleeper; two end tables with matching coffee table; two lamps; and an area rug. And all the couches came with decorative toss pillows.
DELIVERY:
1) One of the delivery guys was brutal with our new storm door in trying to get a pin out to remove the built-​in door stopper. I swear that if I hadn’t been present and told him to give it up, he would have damaged the $ 800 storm door. And without an apology.
2) The delivery guys set everything up and everything looked fine. We had to unpack and set up the lamps, which was fine. Turns out the lamps are poorer quality that I had realized. One had a defective piece (the part that holds the shade) so the shade hung at an angle, so we called customer service and they promptly sent out a replacement that was a little better.
QUALITY:
The lamps are not that well built. The couches and loveseat seem okay, except I’m not sure about the foam. I could see a dent in the cushions, top and bottom, from the first day anyone sat on them. I’ll give it some time to see how it progresses over time, and will update my posting. The ottoman was damaged, as noted below. The glass coffee table is wobbly.
CUSTOMER SERVICE:
A few weeks later, we noticed one of the ottoman legs was angled. We flipped over the ottoman and noticed that the legs had not been screwed in all the way, that one was damaged (with chunks missing), and that the cloth on the bottom of the ottoman was damaged.
So I called customer service and scheduled an afternoon appointment for several weeks later. The AFTERNOON BEFORE the service date, I get a text saying that they’ll be there between 9 and 1. Well, I had requested a late afternoon appointment, after 3 pm, because I work. I wasn’t told that the time slots were tentative until the DAY BEFORE.
I called customer service again and was told that all appointment times are confirmed the day before and that no time slot, not even a morning or afternoon time slot over several hours, could be confirmed until the day before. I let the person know that was not good customer service and she didn’t care and her tone of voice told me this is just a job to her and she didn’t really care.
So by the time they come see the ottoman, it’ll have been about 2 months from purchase and about 7 weeks from delivery. I’ll update my post after that service visit to note whether or not the damaged ottoman was replaced.

To quote the always adorable handsome, Admiral Ackbar, «It’s a trap!»
When we moved to Austin in the summer of 2014, we decided to get all new furniture instead of paying a ton of ship out old furniture from Nevada. We found Rooms To Go because it was close to our new place. We had looked at several other places, but had found a sofa set and a dining room table set that we really liked at this store.
The first trip to the store, we got a sleeper sofa and matching giant chair. We were in an apartment until our new home was being finished, so we didn’t have room for all of the items right away, but knew everything that we wanted. After we knew our move in date, we bought the matching love seat & ottoman, a dining room table with 8 chairs total, and a matching cadenza. Needless to say, we bought a lot of stuff from Rooms To Go.
So, at the store, we received great customer service. Our salesman was friendly and helpful and really listened to us. He helped us get what we wanted. That is where the helpfulness ended.
Our first order was finally delivered after waiting for 6 weeks. The sofa and chair were delivered without much trouble. The guys put the items in their places and left. A little while later, I was cleaning the floors and moved the side tables out and noticed the sofa had a big dent in the side. It was along the bottom where there is supposed to be a wooden beam there as part of the frame of the sofa. I took pictures and emailed customer service that day about the issue. We hadn’t touched the sofa except to sit on it, so I know we hadn’t broken it. To this day, 1.5 years later, I still haven’t received a reply.
So fast forward a bit and we are now moved into our new home. Instead of going to a different place to get the rest of our furniture, we went back to Rooms To Go to get the other items listed above because we really loved the dining set and wanted the matching pieces for our sofa set. I know, it was our fault for going back. Let my misery be a warning to you all!
We go back and get another friendly salesman. He helped us get what we wanted quickly and very non-​pushy. After we had placed our huge order, we asked him about our broken sofa which was only a few months old at this point. He told me exactly what to do to get it fixed through their customer service side. He gave me their contact info and instructions. I got home and started the ball rolling to get it fixed.
I call the customer service people to tell them about the sofa. They scheduled a service tech to come out and check it out. So we wait a month for the first available tech to come. He, who told me he was a supervisor, comes out and tells me it is a super easy fix, but he doesn’t have the right piece of wood with him to fix it. He then told me he would tell the company and get me rescheduled with another tech to come out and fix it ASAP. He said I would hear from someone in 3 – 5 days. A week passed and I never got a call. I called back and then had to go through the whole thing again because nothing was in my file. I schedule the next tech to come a month later. This tech arrives and looks at the sofa for 1 minute and said its impossible to fix and we are out of luck. I told him what the last guy said and he said he lied. So I call customer service back and try to figure out what is going on. They then tell me I am out of luck because I can’t prove the movers didn’t break the sofa. I told them I had dated stamped pictures from when I sent my email that was never responded to, and she said its not good enough to prove anything.
So, in the mean time, we have already ordered the other items and are still waiting for them to arrive all this time since they were back ordered for over 2 months. Everything arrives finally. The delivery guys were not friendly and just seemed annoyed with me the whole time, even though I didn’t mention any of the previous drama and I swear I was nice. After the table is put together and the guy is showing me how to do things (it has a couple moving pieces,) I notice that one of the glass tops has a crack in it. The deliver guys can’t do anything and tell me to call customer service. Imagine my excitement at that moment.
So I call CS and I get a nice rep who says she can order me a new glass piece and the store would call as soon as it arrived. I was so relieved that it was so easy. Then a month goes by and no call. I call back to check on the status and was told the glass piece got lost and they would look into it and call me back when they knew more. No call after 4 weeks, so I call back and hear the same story. Do I sound like a broken record? Well I have now call 6 times about this piece of glass and I am STILL waiting for it 8 months later. (Update, the new glass arrived 1÷16÷16).
So don’t let the super friendly sales people at the store fool you. They are great, every other department though is awful. Just don’t do it! You’ve been warned.

I wish they had a Zero star option! This is honestly the worst experience I have ever had purchasing anything in my entire life! The furniture that they sell is complete junk! I paid $ 1,000 for my couch and have owned it less then 2 years it has already broken on me 4 times and now they are telling me I am «out of warranty» the funny thing is that when I bought the couch I paid extra for what I thought was a warranty for the frame of the couch when I called they scheduled my appointment but not once did they tell me that I no longer had a warranty on my frame, I am so unhappy with this company I will NEVER give these people my money again, they treat customers like complete crap! My credit card here I have cut up and will never waste my time or money in this place again! Buyer Beware and I would stay far away from this place! I’m going to Austin couch potatoes for my new couch purchase!

I am sorry some of you have not had a great experience here. We worked with Amanda Lee who assisted us while working with two other customers and she handled it VERY WELL! Amanda did not pressure us at all, was very knowledgeable about all the products, and made suggestions to compliment our choices. She was very friendly while being very professional. She is a compliment to the company! Please give her a raise!
The products are not top of the line but FAR from the low quality at local chain stores. The choices we made were all real wood, thick glass and leather. I cannot speak to how they will stand up to use yet having just received the delivery on Monday. I feel it will last many years.
The delivery was awesome. The two men were polite, professional and courteous while efficiently assembling the products and placing them exactly where we specified.

Terrible experience, pretty good furniture.
We found very nice furniture that we were happy with: bed set, living room set, mattress.
Ordered and scheduled delivery.
Our delivery was the first stop of the day for the crew, dropping off and beginning to assemble all of the furniture posthaste.
However, one of the end tables and the entire bed were missing the screws necessary to assemble them.
Called Rooms to Go and was informed that the screws necessary to assemble the bed and use the mattress that they also delivered, would not arrive until 3 weeks later. Also, they would be unable to come assemble the bed for another month after the screws were delivered. I asked if I was to sleep on the floor in the mean-​time. Was informed that if I tried to assemble the bed myself, the warrantee would be void.
Thus ended my first, last and only patronage of Rooms to Go. I would not recommend them to anyone.

This is the first review I’ve ever written.
Delivery was a nightmare. They told us 11 – 3, so of course we sit at home all day on a weekday, and when no one has shown up by 2.45, we call customer service to get an update. Not only do they inform me, for the very first time, that the delivery times are ‘estimated’, they cannot get in touch with their driver, and have no way of telling when he will arrive.
I asked to speak to a manager, and the ‘customer service representative’ REFUSES to transfer me! He said the managers don’t take calls of this nature, and unless my issue was for some other reason, the supervisor WOULDN’T speak to me. I said I was simply giving them the opportunity to resolve this problem before it became a real problem, and he STILL REFUSED! I then asked to speak to ANY OTHER customer service representative, and he said he couldn’t transfer me to anyone else either, and that I would just have to CALL BACK AGAIN! Unbelievable. I will never purchase another single thing from Rooms To Go, and will advise everyone I know to go elsewhere.

This place sells crappy, cheap stuff! It may look good on the showroom floor but when you get it home it falls apart. My daughter bought a $ 2000 dining room set and it didn’t last a year, I had a terrible experience with a living room set as well as their delivery driver.
Go to furniture row, I did!
Much better service and quality of furniture.

I came into Rooms to Go today (Sunday, October 4, 2015) about 4:45pm. I walked in and there were about 10 sales people sitting on couches and at dining room tables sets, huddled around and looking extremely unenthused. One of the salesmen (an Asian guy) stepped away from the herd, and asked me what can he help me find. I told him I was just browsing, and that I was looking for living room furniture, he said he would be happy to help me and that I had about 1 hour to look because they close at 6.
I proceeded to look around, and I saw a set that I liked. He came back and followed up with me and let me know that the set I was interested in is sold out, and they no longer have it in a sectional but he does have the sofa and love seat in the same style and color sold separately.
Here’s where we went left: I asked him whether or not they had layaway options. He stated they didn’t, but he explained they had something similar but they wouldn’t hold the furniture. I make payments for 90 days and at the end of the 90 days if they still had the merchandise in stock then they would set a delivery date. From there he stated that they offer financing options. I explained that I wasn’t interested in financing. He then offers another program that wouldn’t require me to run my credit. He told me I could go speak to someone about it. I explained that I just started looking for furniture today, and I haven’t decided on what I wanted yet and that I still wanted to browse. He said ok. I continued to look around and he found me again, and I explained that I would sit and discuss my payment options with someone. He escorted me to the back, as we were going another one of his clients came in, he excused himself from me and greeted his client and continued to escort me to the back.
He introduced me to some girl with a program called Acceptance Now. She sits down and begins explaining to me about the fact that the program is in all of these other stores, even though I’m sitting in Rooms to Go. Literally, that’s all she told me about the program. So I asked her what did the program do, she explained that they help me repair my credit, by reporting my payments to the credit bureaus. This confused me because who said I had credit issues. She began to get visibly annoyed with me because I asked her probing questions regarding this «program», she responded oh if you want your credit run I will get somebody to run your credit. She was extremely unprofessional and not qualified to handle financing questions or whatever it is that she does because she wasn’t capable of explaining it to me. I got up and told her I’m fine and proceeded to look for my sales guy, he was working with his other customers. I sat and waited for him for a bit and attempted to get his attention and he completely ignored me. All the other sales people just continued to stare at me and sit comfortably on the furniture.
The guy was nice enough, but I wish he had never helped me because he seemed too busy. And apparently because I asked about layaway options and said I didn’t want to finance the furniture, they automatically assumed my credit was bad, and proceeded to treat me bad from that point. I don’t have bad credit, I just didn’t feel like it was necessary for me to finance $ 2000 worth of living room furniture and was interested in understanding all of my options before making a final decision. At the end of the day, I won’t be purchasing the furniture from Rooms to Go. I’ve seen something similar that I love which was a sectional that I wanted on
. So I will more than likely go that direction.

It doesn’t look like this Rooms to Go needs another negative review, but I do want to commend the staff inside the store for being friendly and knowledgable. Past that? The customer service experience at Rooms to Go is a complete mess.
We purchased our bedroom furniture complete with a mattress, box spring, king size bed, 2 night stands, and a mirrored dresser. We also bought a dining room table with four chairs. They were purchased in May 2015, and at the time we were told that the table was on backorder until the beginning of September. The delivery date for all of the bedroom furniture and the dining room chairs was set for our move-​in date of July 30.
The first time they delivered the bedroom set, the headboard and the dresser were badly damaged. So much so that the delivery guy pointed it out himself. They let us keep the damaged head board to have a complete bed. They put the damaged beyond use dresser in our garage.
Second delivery attempt was over two weeks later, they were late and we had to reschedule the delivery. There was still a huge dresser in our garage. You know, where our cars go. Customer service was of course, awful and unhelpful. They wouldn’t (or couldn’t) make an exception and would only come to our area on days that they were already in our neighborhood. Despite two attempts at delivering this dresser.
Third attempt, which was over a week later, they brought us our new headboard, and a completely different dresser that didn’t match the bedroom furniture. Headboard was busted on the bottom. Damaged dresser is still in the garage as they «need to leave it here for an exchange». It was at this point that we began using social media. That didn’t work either as Rooms to Go doesn’t allow public posts on their Facebook Page, and I did not get a response on Twitter. My husband’s posts finally went answered, at which point we were given a to a customer specialist. Melissa was very kind, and understood our frustration. Rooms to Go refunding our delivery fee. She set up a new delivery.
Fourth attempt, another new dresser which was also damaged. Not little damage. Drawers broken, finish stripped off the top of the dresser. Even as I read this I sound picky to myself. This was damage that rendered the dresser useless. Melissa got a new delivery scheduled for the next day. There is still a dresser in my garage.
Fifth dresser comes with a special delivery team from Miami. It looks great. They do a repair on the busted headboard. That looks great too. They finally take the dresser out of my garage.
We still have no table though. And of course the first day that works for us is a three weeks out. So they bring the table today. FIVE MONTHS after I’ve purchased everything. Table is damaged. The middle leaf is broken in half. And the whole process of ordering a new one starts ALL over again. They have NO RETURN POLICY. Which means you are completely stuck with their broken, awful crap.
I would have gladly paid another $ 500-​$ 1000 to buy local and have my things undamaged and on time. While the in-​store staff is polite. They can do nothing but refer you to HQ in Florida once your money is spent. Save yourself a lot of time and heartache and don’t order things from here.

Can Unilocal add Zero Stars to their options? Their employees have a horrible attitude. You don’t have to treat your customers like kings, but at least treat them with respect.
I would much rather buy from furniture row as they have similar designs at the same price and also a 5 year protection plan which includes pet damages.

Wow these guys know how to get the blood boiling. Decent upfront service but once you hand over $ 10k for new furniture, then they dial the service to horrible. We were guaranteed 2 weeks in advance that all of our furniture would be delivered on a certain day so I took that day off. Night before delivery they call and mention one piece isn’t going to be delivered but it will be delivered a few days later. Very convenient for a guy who works for a living to just take another day off. «If you want me to take a dump in a box, and mark it guaranteed I will. I’ve got spare time.»
So we called to get some compensation for the inconvenience and after hours on the phone they offered a $ 50 store credit. WTF am I gonna buy for $ 50 there. Have they ever heard of the Nordstrom way? Or The Ritz?

They have horrible customer service and a NO RETURN policy – even on defective products. We bought two beds and four armless bungee chairs from here. the Beds were fine… the chairs do not work like they should. the bungee chairs have wheels and roll. we sat in them (on carpet) in the store and appeared to roll fine, so we ordered four. however when we received them, the wheels get stuck and the ball bearings don’t roll properly. for example, if you try to go left, half of the wheels will stay perpendicular to your intended movement and you basically have the scrape the wheels against the floor.
what’s the point of a rolling chair if it gets stuck and doesn’t roll? so we called RTG the very next day and asked to return the product and they said NO because they can’t resell used furniture and would take a loss… uh, so it ok to sell me $ 500 of chairs that don’t work? the manager, Rocky, even said «the chairs should roll effortlessly…»
if the chairs functioned as advertised (office chairs with wheels should roll smooth), then we have no issues. but since we can’t even make that evaluation until it’s in our home, it’s pretty deceptive to say «no returns-​all sales final» when there are no signs that say that. even the shady tourist trap stores in New York do that.

«ARE YOU SHURE ABOUT 5 STARS???»
OK, I feel weird giving a furniture store a 5 star review, but I think it’s possible, IF you are a strong enough human being to endure an inherantly high pressure sales interaction that comes along with furniture purchases that still take place inside the 4 walls of a furniture store.
First, an admission. I am a sales VP, and I have been in sales my entire life. I detest my profession and those that engage in it. I have bought my last 7 cars without setting foot on a dealership lot until it’s time to sign the papers. I order everything I can without any human intervention. I have a very threatening no soliciting sign on my door. I REALLY hate sales people.
That being said, I still feel the need to sit on and touch furniture before I buy it. We were fortunate to land with a lovely salesman named Victor Shure. if you are going to buy furniture and you’re like me in needing to see it in person and touch it, then go to rooms to go and ask for Victor. You will not be sorry. I’ll leave the rest for you to discover yourselves.

I came to Rooms To Go a couple of weeks ago and bought many things for my apartment! Such as a living room set, bedroom set, wall art and a desk.
My sales man was Victor! Victor was a really great salesman and went out of his way to accommodate my every need. Victor was hands-​down the best salesman that I have ever had.
I am rating this Rooms To Go a 4 out of 5 because the time that it takes that I have to wait in order to receive my furniture. I ordered all of the furniture a little over 3 weeks ago. Half of the order comes April 25^th and the other half comes May 5^th. That is a little ridiculous that I have to wait so long but I am excited to finally receive it. Another issue is that I ordered a VERY LARGE rug that was shipped individually to my home last week. The rug was not the rug that I had ordered.
I called Victor and he is going to have the issue fixed immediately. I am very pleased with this.
Best,
DayLynn C.

I was extremely excited to go here after looking at the «living room sets» online! I dragged my fiancé here today and we were determined to find our forever (well, not really) furniture.
The first salesman we talked to was helpful and said we could switch out pieces in the «set» as long as we were willing to pay the difference. For example, we asked about switching out the coffee table for an ottoman and he said that was no problem. We walked around the store for an hour and decided on all of the pieces we wanted… living room set, dining table, rug, table lamps, bedside tables, etc. We then decided to take a break, grab some lunch, and talk it over.
We ended up returning to the store an hour or so later to make our purchases. We were approached by a different salesman this time. We told him exactly what we wanted, nothing of which changed, and he said the exact OPPOSITE of the first salesman. He said we could only «switch out a cocktail table if the ottoman was a cocktail ottoman». He also told us we could not switch out the throw pillows, after the first gentleman sad we could. He then made a comment that the sgns are made in a simple manner as to not confuse customers, and I was offended because we were not confused about the sign, but rather the varying degree of information between the two salesman. We were extremely frustrated and decided we would leave because it did not seem like this salesman was there to help any customers.
I am extremely dissatisfied with the misinformation we were provided and truly wish all of the salesmen were trained in such a way that they all provided the same information, because we would have purchased our next set of furniture today if that were the case. Now it looks like we will have to go elsewhere.