Big Apple Bagel

Toasted everything bagel with smoked salmon and cream cheese. Yummy, reminds me of New York!

Showed up and it’s closed! So disappointed! Looks like they are opening a new place there in Nov — Posh bagels.

I’m pretty sure this place is closed and being replaced with a different bagel place soon. Old place was pretty good, hoping the new place will be as good or better.

Just went here for the first time and it was a less than good experience. The two men working barely took their eyes off the tv watching Who Wants To Be A Millionaire to even get my order. It felt as if they wanted me to hurry up and go. I ended up getting a blueberry bagel with strawberry cream cheese. Basically, it was quickly slapped together (while the man’s eyes were still glued to the television). I ate it at home, and it was surprisingly a very fresh, delicious bagel. I’d only come back because of that. The customer service is terribly lacking.

I wanted to go to this bagel place because while out of town my boyfriend and I had found another bagel place on Unilocal and I’ve literally had it stuck in my brain since then.
A good alternative to a fast food breakfast but didn’t quite meet my expectations of a breakfast sandwich. My eggs were dry like they had been over microwaved, I had to pull out most of my bacon because it was fatty. My bagel was dry and a lot of my bagel didn’t have eggs on it. Very medicore. Next time I’ll probably just try a bagel with cream cheese.

The food is well over priced for what you get. My «baked» bruschetta was cold, and the bread, not fully cooked. It was very doughy in the middle-​not to mention how oily the crap was. Worst 6 dollars I’ve spent. Doughnuts are not very appetizing either. Do yourself a favor and purchase a panini at the Starbucks the next door over. Customer service was decent.
*My hardly eaten food followed with an upset stomach, as well.
One may spend their money as they see fit, but to spend it wisely is another story. Be wise and stay away from this joke establishment.

I will NEVER come back. First time here I did not have a good experience, but I figured I would give it another try. Walked up to the counter to order, and the cashier/​only worker there told my boyfriend and I that they were out of tuna, spread, and a ton of other ingredients. We both settled for our third choice.
My bagel was soggy and she charged me the combo without giving me any of the combo items! The combo comes with a drink and chips or 3 mini muffins. I wanted the 3 mini muffins behind the counter. The rude cashier ran out of the store after she made our bagels, sat in her car to smoke and play on her phone. I had to walk over to her car to tell her I didn’t get my combo items. She then told me to go get the cups and chips myself. I didn’t even want the chips and couldn’t walk behind the counter to get the muffins I wanted!
She was horrible! The food was NOT good and we were so fed up with dealing with her we just took what we needed and left! I definitely plan on finding out who the manager is and telling them about my experience.

This review is mainly for today’s service. (I have ordered bagels here in the past and they have always been tasty). So it being teacher appreciation day — Last week at my sons daycare they asked us to sign up for breakfast items so the parents could put on a nice breakfast for the lovley teachers. Well being late to the game I was «stuck» with breakfast sandwiches hahah — so since I knew I wouldn’t have time to make those I ordered from a known breakfast catering company. They were suppose to deleiver at 7:30am. At 7:20am they called me and told me they didn’t have a driver.
I panicked — I drove to the only bagel store I know of in CV and walked in there expecting them to say no to my order of 18 sandwiches — which I needed now. They said yes — and got me out of there in 15 minutes. I so owe the two guys that were working this morning. They did it happily and made me feel better about the whole situation!

Don’t even bother eating here if you’re used to real bagels.
Not really bagels, just rolls with holes. Why is it so difficult for people to make bagels in California. So disappointing.

I’ve been here twice and I’m not impressed. The first time I ordered a bagel sandwich. It was edible. Today I just got a bagel, toasted with cream cheese. It was hard to eat. It was not toasted, it was luke warm. Same with my wife’s bagel.
I had such high hopes for this place.
The guys behind the counter seemed annoyed to serve the three people in line in front of us and my wife and I.

Good morning, Unilocalers! Wouldn’t a warm, toasted bagel with cream cheese smeared on it, already assembled and cut in half, just for you, sound so yummy good right about now? Go to Big Apple Bagel! Then go next door for coffee @ Starbucks ;)

I wish this place was better, I went in at 6:20 this morning and it was empty. The guy there was like whatever. So I sled for 5 bagels and 4 small containers of cream cheese. It seemed like I was bothering him. I kept smiling and talking sweetly. The total came to $ 11, then I noticed a bagel
Mini meal which was 6 bagels plus ½ pound cream cheese, I asked him if I could get that, added a bagel and said the small cream cheeses were just find. Get home and there are no cream cheeses in the bag.
I was not happy with the customer service and he forgot my cream cheese :(

I work right next to this bagel spot and I fell in love with this place the moment I ordered their breakfast bagels!
They have a large assortment of bagels and different cream cheese flavors for everyone’s taste buds. They also have muffins and and other baked goods but you need to come here for their bagels and cream cheese!
I come here everyday since I work next to this spot and I will be coming back probably every day as well!

Came here on July 4^th to get a bagel before we hit the road. I ordered an onion bagel with lox cream cheese. It was decent. You could clearly see bits of salmon in the spread. My friend got the jalapeño bagel with jalapeño cheddar cream cheese, or something like that. It was also pretty decent, BUT we found a hair in the spread!!! GROSS!!!
I also didn’t like that they didn’t ask whether or not we wanted our bagel toasted. I just assumed that it would be done since nearly all bagel places I’ve been to toasts them. A little disappointed.

I absolutely love their sourdough bagels here and the cream cheese is also tasty. I have tried other flavors of bagels and have never been disappointed.
Unfortunately, I get the sense that the restaurant is poorly maintained. The tables are always dirty and the bathroom is a hot mess. Plus, the soda machine is often out of ice and/​or carbonation. I often have to ask an employee to check on the fountain machine. Otherwise, it remains neglected.
I think one of their employees is homeless and he washes up in the restroom for over ten minutes. I always wash my hands before eating and had to wait nearly fifteen minutes to get into the single restroom in order to use the sink. I think it is great that they give this man a chance to improve his life, but he really should not clean himself in the public restroom.
Furthermore, the owner of BAB is very irritable and often yells at his employees, who appear overworked and underpaid. It makes me uncomfortable to hear how he interacts with them despite the fact that he behaves appropriately with customers.

The menu has a large selection and you can order your bagelwich however your little palette pleases.
I have had the breakfast (vegetarian) bagel and the turkey avocado bagel. Actually, it is pre-​made guacamole they use. I have a feeling they water the guacamole down because it has the store bought taste but is kind of watery which is not like any store bought guacamole I have ever tried. The breakfast bagel was really good!
I have never had an issue with the staff, as others have complained about. In fact, the older Asian man (I think he might be the manager or owner) is very friendly!
Lots of seating, but parking in the Village in this particular corner is awful. This is the only bagel place in Castro Valley that I know of, so choosing this place is a matter of availability/​convenience. It’s definitely not a Noah’s, but it will do!

How important is customer service to YOU?
If you, as the buying customer, feel that you’re somewhat inclined to fair service… don’t expect smiles and/​or tentative-​ness here.
Breakfast places tend to be similar across the board w/​food selection… you have your standard coffee, bagels, crème cheese, egg-​wiches, etc… the customer service, however, puts smaller bagel shops above others; unfortunately, big apple bagel didn’t have right ingredients the day we went.
the tough review:
–the girl at the counter stayed on her iphone for the first 2 – 3 minutes. yes, i could have mentioned that i was ready but wouldn’t you be curious to see how long the girl would stay on her phone?
–during my order she would glance at her phone… and i would have to repeat my order since her mind was elsewhere.
–she stayed on her phone for other customers as well.
the good review:
–decent food, filling. i’d argue i could get same quality at another bagel shop.
–decent price.
Perhaps it was the time of day or day of month that wasn’t ideal for the workers so i’ll give this place another try some other day. i’ll look forward to better experience next time.

It was Sunday afternoon we stopped in on a whim to pick up a couple of bagels for later.
Place is pretty large with lots of seating, a bar type sitting area to dine at and a coffee station.
The menu is hanging above the front counter. They serve cold and hot sandwiches, salads, muffins, coffee and frozen yogurt.
After checking out the bagels sitting in the baskets behind the counter I choose the jalapeño pepper jack cheese. There was a French toast bagel that looked tasty it was pretty tempting.
The man behind the counter asked if I wanted them sliced and toasted. I told him no thanks just taking them to-​go. He put them in a paper bag with a few napkins and told me the total was $ 2.00. He didn’t ring it up on the cash register. I handed him two bucks and he handed me the bag.
The bagel was okay. It tasted good with the cheese and spiciness from the peppers but it was a bit on the hard and dry side. It started to crumble and fall apart while eating it. Not worth the price and drive for the quality. Safeway has the same bagel for almost half the price ($ 0.59). Maybe it would have been better right out of the oven.

Big Apple Bagel sells bagels, muffins, coffee, smoothies, sandwiches, donuts, spreads,
expressos, lattes, etc.
drink: brewster coffee, 10 different types, 1.79, dark roast
-«full bodied, smooth», not totally smooth, strain of harshness.
drips:
–line kind of line, only 1 line, everyone else is backup support
–friendly, courteous service.

I did not order a bagel when I was here so that was probably a bad move on my part. It was not one of my «cheat» days and for those of you who do not know bagels are not much better than donuts. (I have ordered them in the past)
Any who, my chicken salad and sandwich which I shared were barely edible, super chewy, artificially colored. it was like that fake crab meat you get at a sushi restaurant, BUT WORSE!!!
So, the only reason you should come here is to try a bagel, and even that I think is pretty overrated.