72 Degrees Heating and Air Conditioning HVAC

Do not use this company! I can’t even give them one star. Our AC unit went out about a month ago. We called them to come fix it, they came out said it was working again. A couple days go by and it’s still really hot in the house. Our downstairs was set at 68 but it wouldn’t get lower than 72. So my husband called them and the tech came out again, he tried to tell me it’s just because we have been having such hot weather lately. I said ok kind of makes sense. Well it hasn’t been as hot lately, it now will not get below 75 downstairs and upstairs is even worse! So I called again and they said they would come out. Well… I get a call telling me the manager says there is nothing more they can do and call another company. REALLY?! Wow!!! That’s bad business in my eyes! So I just got off the phone with them AGAIN and I was told there is no one above the service manager that I can talk to. So I’m pretty much SOL and out the money I paid AND now have to pay someone else. Ugh!!! Terrible business!

We’ve been long time satisfied customers for many years. Most of the technicians we’ve dealt with have been top notch! The emergency on call plan has been fantastic and each time we needed our AC «rebooted» your technicians came through! You even installed a temporary window unit in our bedroom when we had to wait for a part to come in. That was a «Godsend» ! Many thanks for that!

Before it was sold, this was an outstanding, ethical company. Now, not so much. They have been here 3 x for upstairs unit, added dye but still haven’t found leak… fine, it’s working. Oddly, my downstairs unit was working perfect but within 1 – 2 hrs of them leaving, it stopped working. I called today and was told a tech would be out right after lunch. I cancelled a follow up Dr. Appt so I would be here…4p, still no tech. When I called at 3:30 they said I shouldn’t have been told right after lunch, the tech was now in Charlotte (he had been in Hickory earlier when a I called) plus there were still 2 ahead of me. THAT SUCKS because chances are I am the last call and the tech will be tired and ready to end his day. We have been long time customers, referred many people but no more. This is the LAST time I call them.

I never write scathing reviews, but this incompetent, inept company more than warrants it. We were FORCED to use them by our home owners insurance to investigate why our A/​C stopped working. Spent 3 hours going over everything, then announced we would need a new a/​c.
Here we are in the middle of a heat wave with a 3 year old daughter and this creep couldn’t be bothered to make a 4 minute call to our Home Onwers insurance company. Not only that but we realized they were trying to avoid talking to us so they would never answer their phone when I called. Always went to answering machine. So, the next time I used my wife’s phone, sure enough they picked it up after just one ring.
Wow…just wow. We got so fed up with not being able to get an answer as to why the mechanic could not be bothered to make a 5 min call to our insurance company (and yes, we even tipped him an unnecessary amount $ 40.
I tried to ask the secretary for the contact information for the owner. It was like putlling teeth, she finally gave me his first name, and then hung up on me when I asked for his direct line phone number.
Do NOT do NOT use them. They overcharged by $ 600 for the replacement unit they recommened. We called a reputable A/​C business, they basically laughed in my face when I told them the estimate we got from 72 Degrees Heating and essentially called them CROOKS.
STAY FAR FAR AWAY.

Easy to set up appointments, got here on the very tail end of the window they gave, but it’s also the season of high demand. Tech was nice, educational, and quick to find and fix the problem. The only reason I didn’t give a 5 star rating, when I called to follow up on the arrival time of the tech, the coordinator I talked with took all my info again, and said she would have the tech call me, nothing more, lacking a personal touch