Red Robin Gourmet Burgers

We were there around 2:30pm last week. It is not a busy time but the wait was very long. The fries came from under the heat lamp and not the frier. If you charge premium price for a hamburger and claim to be a gourmet burger restaurant, please serve the fries fresh. We asked for fresh fries but they were the same. It was a complete disappointment.

Burgers meet expectations but are overpriced. I don’t get what the allure of this place is to kids, they talk about this place like it’s been whispering to them at night on some unknown frequency. My kid would eat broccoli from here because, dammit, Red Robin has it in the menu «so it’s gotta be good.»
If you want a place that will not disappoint you and your kids will LOVE because they’re breaking some kid-​code if they don’t, then you’ll be fine.
Ask for server Caroline Bauserman, she’s taken care of us twice and is singlehandedly responsible for me giving this location 4 instead of 2 stars.

Red Robin on N Michigan Road in Indianapolis is great! Food is fairly consistent throughout Red Robins across the country, BUT staff at this location in Indianapolis is wonderful! We feel like we have several friends there. Love the cleanliness and seasonal featured menu items. Keep up the great work, Indy Red Robin.

I’m not into chain restaurants, but we were impressed here. Some have complained but we had great service, good food and a great overall experience. Really nice setting too… Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Very disappointed. Ordered fried fish and fries and fries are not fresh. First time I’ve ever been disappointed by red robin.

This place has got the best burger ever! I first tried it out in Chicago then in Carmel, IN. The quality of food is amazing. It has the best fries and onion rings that I have ever tasted. So fresh and tasty. I definitely recommend this place. The place is very clean too.

Went last night. Waited 15 minutes for seating. 20 minutes for waitperson to take our orders. After 45 minutes waiting for our burgers asked waitperson when we would be served. Told we are busy (at this point dinning room half full). Finally asked for order to be cxled and paid for our drinks. After waiting another 10 minutes after asking to speak for the manager. We were told“we are behind, it’s taking 25 minutes after the orders are in to start cooking. Told us he was sorry and that our drinks would be comped. Told him already paid. His response, I’m sorry. «end of conversation. End of customer for Red Robin.

Red Robin… Yummmmm, BUT our waiter dropped the ball. How was is performance was lacking… let’s see:
1. He didn’t greet us until 20 minutes after we sat down. (My party was already ready to provide drink and food order — smh)
2. How do you deliver COLD unlimited steak fries?!? You should be dropping them constantly right… right?
3. NEVER refilled drinks, or asked if we need anything. I was wiping my mouth with ONE napkin the whole time I ate my delicious, Red Robin Favorite, Banzai burger (with turkey patty its really good)!
I enjoyed my Banzai burger, sweet potato fries (which were hot), but my raspberry ice tea was soooo watered down –_​-​.
Both of my friends had grilled turkey sandwiches and said they were okay but not great. One even said she ate it because she was hungry, lol.
Well, Red Robin maybe next time it will be better… if there is a next time (cues dramatic music — dun dun duhhh).

I ended up at Red Robin because my sister had a free birthday burger, so we went for lunch. For some reason, I’ve never had direct ‘intents’ on trying Red Robin, but we were right there, starving and who doesn’t like to try a new burger?
The hostess that showed us to our seats had a funky cool blue color in her hair and she was pleasant and complimenting. It wasn’t really a surprise to see the prices of the burgers because I think I’ve looked or at least glanced at the menu online before. We both opted to pass on the $ 14-​$ 15 burgers and ordered some type of «Tavern Burger». It was a small double cheeseburger with bacon, some type of aoili and lettuce and tomato. Of course this came with the unlimited steak fries and I also ordered a Oreo milkshake.
Fries: Good. The second order was piping hot so the seasonings were sticking to them well and they tasted better than the first round. The only problem was I only ate one of the second batch because I was full. I didn’t mean for him to bring me a round. The fries are basic steak fries. The first batch weren’t all the way done so it was a bit of a buzzkill, but they were ok… especially for unlimited.
Shake: Pretty good. The presentation was fun and summer looking and while it could have been slowly sipped with a straw, I ate it with a spoon. I have no complaints. It was delicious.
Burger: I don’t know what I expected with the burger, but it was great ! The seasonings were really good. I didn’t add salt or anything to it. I ate as much as I could (it was very fulfilling) and then saved the rest for later. Later on, without heating it up, I bit into the burger was pleasantly surprised to find that it was still just as delicious AND the seasonings were popping with each bite even more. There was so much cheese slathered and melted all over it. No burger complaints.
Overall, decent experience. Good birthday gift too (a whole free burger). The waiter was ok, the atmosphere wasn’t too bad and the food was good. I would go back.

Very impressed. Unlimited refills on my float. Decent burger and unlimited fries. Plus a free ballon for my kid.

This review is a bit of a glowing follow up from a previous disaster review from another nearby location. I visited this Michigan Road location a few days ago and am still impressed with how good the service and food was!
I stopped in just a little after 5 PM on a Wednesday, and the entire staff was exceptionally friendly to me — and I noticed this excellent service was the norm for the tables around me in the bar area. I ordered the Banzai burger /​fries and both were excellent! Service was outstanding as well. Getting low of fries? Fresh and hot fries coming up! Drink needing refilled — didn’t even need to ask. Overall just plain excellent.
I have to be honest, I tend to avoid the Fort Wayne location simply due to location in a frantic mall, but my visits there have been good as well — I just don’t go out of my way to visit there. I think I’ll make an exception for this location and go out of my way when in Indy with ample close up parking and excellent service.

We have been to this Red Robin on Michigan Rd. many, many times over the last 5 or 6 years. We (family of 4) have had good food and not so good food here. Service in the dining room is usually good. Sometimes my husband and I have gone in without the kids and dined in the bar where the service is not as good. We stopped going for the last several months because I was just getting tired of the food and nothing was that great on the menu anyway. We decided to eat there tonight because we had a birthday coupon they emailed me for a free burger. The waitress did not know how to work the coupon. She did tell me what we had to order to use the coupon. We ordered one of the sandwiches she said to. The first Sprite was good, the refill was terrible. She said they were out of Sprite so she substituted lemonade. That was fine, but why would they run out of Sprite? The onion rings were great as always. The rest of the food was just okay. Using the coupon was a huge pain. I know they are really picky about these coupons from past experience, but tonight was just too much. The waitress couldn’t figure it out, even though she said she knew how to do it. The manager ended up coming over. She wanted to know what the bday person ate. She did not want to credit us for the sandwich because the wrong person at the table actually ate it.
So she credited a kids meal instead (½ the price). After I voiced my frustration to the waitress the manager came back and ended up crediting us for the sandwich… because, as I said before, we were told that was what we had to order for the coupon to work! If it is going to be such a hassle to use the coupon, please do not send it out! Sure, it did get us to come in tonight, but now we are never going back. And our family time is too precious to not enjoy our Friday evening out after a long and busy week.
There are 2 new restaurants across the street from Red Robin which we had not yet ventured into. Now we have a reason to.
Oh, and there is no WiFi! Tonight we were hoping to look online on our iPad to work on our family vacation so couldn’t do that. Also, sometimes my children need to work on their homework while we wait for our food, etc. That requires the use of WiFi also.

We went to this place for the last time yesterday. Ate in the bar area. Our server, Kym, could not have cared less. Was rude when asked about one menu item, very irritated. We have never had the same server here. Must be hard to keep people for some reason… management?
My hamburger was wet… it had obviously been frozen and not cooked long enough. little condiments on it and rather cool to touch. We are finished here.

I had an amazing experience at this specific location, truly impressed. This type of chain especially Red Robin is normally a 2 – 3 star for me at best, but the manager and the chicken salad award this location 4 stars. I wouldn’t mind coming here one night with the family, they’ve also got Gluten Free Buns for an additional $ 1 for all their burgers. Cheers!

Good food and atmosphere. Typical burger joint. Great for meeting up and grabbing a quick bite.

One of my favorite places to eat out in the greater Indianapolis, IN area. Usually only carnivores can enjoy a place like this, but being a vegetarian, they have the Boca patty or the ridiculously delicious Gardenburger patty I can substitute onto ANY burger they make, which is awesome, because they have a bunch of absolutely mouthwatering burgers up in there!
This location in Carmel has some of the best service my wife and I have experienced, it’s very kid friendly, with plenty to keep our 15 month old’s attention while we eat, and we even had a manager comp our entire meal once when we left our Amex at home and I was going to run to the ATM to get cash to pay.
There are endless options of delicious drinks, and in my opinion, there’s no better burger menu and no better tasting fries available in Indianapolis. (the parmesan fries are unbelievable) It’s all reasonably priced in a laid back, colorful atmosphere. Go here. You haven’t tasted a burger until you’ve had their classic Red Robin burger. Scrumptous!

Cheese sticks were pretty darn good! My bltc sandwich (BLT on croissant) was simple but tasty. This place is a great place to grab a quick meal. Usually a pleaser since burgers and sandwiches always satisfy the belly!

What’s not to love about Red Robin? Great service and food! Its nice to see they’re able to adapt to the changes in the burger industry. I haven’t been inside a RR since last summer so it was refreshing to see new burger options, appetizers, and a new menu. All my favorites were still around too which is always a bonus. Our server was friendly and efficient. She answered all our questions and made sure we were taken care of. Definitely can’t go wrong with bottomless fries!!!

I’m not usually a chain restaurant fan, but there’s something about Red Robin that I like. I almost always get the whiskey river chicken sandwich; if I don’t, then I’ll order the burger version. I hadn’t been to RR in more than a year because, on the weekends, I don’t usually feel like driving out to the ‘burbs from downtown. We had reason to drive up Michigan Rd., though, so we stopped in for lunch.
Despite it being nearly 1:30, the restaurant was full with more people arriving after we did. I was impressed with the «new» menu (like I said, it had been more than a year) as well as the presentation of the food. No more plastic baskets that were impossible to eat out of! The chicken sandwich I order is spectacularly messy and I always end up using a fork and knife to eat it. With the basket, food would get all over the place but the plate allowed for more maneuvering room.
I’m not a fan of steak fries, so I think RR’s fries are just ok.
Service was solid and despite being seated in a half booth, my husband and I had plenty of room for our food and drinks.

First let me give huge coo do’s to Tori T at the Michigan Road store for making our first experience at the Red Robins a wonderful experience. We were seated immediately, even for a Saturday afternoon, wanted for nothing; she treated us like family and Tori made recommendations based upon our taste and answered all our questions with true enthusiasm and a smile!!!
My husband was immediately sold on her recommendation of the Endless Root Beer float which Tori keep filled at all times along with my diet coke. Her other recommendation were the Pretzel bits with beer cheese plus a beer mustard dipping sauce. Excellent! Hope they keep this on the menu.
My husband is the big burger fan, me not so much. I was pleasantly surprised seeing healthy options available. Numerous green salads, fruit salad, steamed broccoli, a Garden Burger, a BOCA Vegan Burger and my favorite I make at home often, a Sautéed ‘Shroom Burger. Healthy IS possible here!!! if temptation doesn’t overtake you.
The Whiskey River BBQ Chicken was a huge, tender, juicy, delicious chicken sandwich with Whiskey River BBQ Sauce (YUM), cheese, crispy onion straws, lettuce, tomatoes and mayo. I substitute Pepper-​Jack for Cheddar cheese and roasted green chile aioli for mayo. Along with the endless garlic parmesan steak fries left me extremely full but looking forward to a return trip soon.
My husband, being the hamburger truest, started with the «Keep It Simple Burger» before adding BBQ sauce or bacon or building upon. It’s a fire grilled burger with lettuce, tomatoes, pickles & onions on the sided. He opted for bottomless steak fries instead of the optional freckled fruit salad. He thought it was a little dry but tasty and it appears their burgers are cooked well since we weren’t ask how it should be cooked. Of course, we didn’t ask either. Nothing some BBQ sauce or bacon couldn’t help when he orders the next time.
The bar area is simply the same as so many other restaurants i.e., Applebees, Outback. All have a bar area which is visible as you walk in but nicely separated and not offensive for children passing by and nice for the adults.