Big 5 Sporting Goods

the manager (Asian tall guy) was very rude!!! I found some nike sweaters on the sale rack (multiple sizes) with a big 25% off discount promotion on the top of the each, The sweater wasn’t ringing up as a sale item, so we showed the cashier where we found it and he said since all the sweaters are there it should be eligible for a discount, so when we walked back to the register the Asian manager guy asked him what was happening, and he told him that he saw the sweaters on the sale rack and he is going to give us the discount, so the Asian guy told the cashier in front of us very rudely «I’m your boss, and you do as I say, that item is on for sale» the cashier said well they are right, we do have these sweaters on the sale rack, he whisper something in his ear and then the cashier said sorry I can’t give you the discount anymore. Where the eff is the customer service there??? That manager wasn’t only rude to us but he mistreated his employee !!! I’m 99% sure he threatened him!!! I will report it to corporate!!! Worse experience ever!!!

I have been coming here for years. The staff changes but generally is helpful. The location is clean and there is plenty of parking out back. They have a pretty decent selection for a Big 5 but remember it’s only a Big 5 so think ok quality. Pricing is fair for the quality you get. They generally are in stock of item. Deals often are pretty sweet.

Had a bad experience at this big 5 location. I purchased some crocs that the buttons on side blistered my feet. I threw away tags because I had no intention of returning any of the items I purchased. I didn’t keep my receipt for the same reason (my mistake). I spoke with store manger, Twang, asking for an exchange or store credit. He said no way he would do it for me because they are used (his angry facial expressions were priceless).
It seemed like my complaint was going in one ear and out the other. He gave poor customer service and even his facial expressions made me cringe. His suggestion to me was that I call crocs company and take care of it that way. He didn’t want to help me after that even though I had my one and half year old daughter with me. But as soon as I asked for corporates number his demeanor changed.
I left the store and called corporate in which they were more than happy to return the defective shoes.

One can always find tv related quick result products at this store. Yes there is an assortment of shoes, knives, and bb guns, but my favorite is the shake weight… which I have and is the direct result of why I look the way I do.
Nice big parking lot, but sketchy area as you can tell a big difference just a couple of miles away from woodland hills. I always wonder when I go here if I will see baby joker ;).
All in all this is a cheaper alternative to Sport Chalet and SportMart.

I have to say Raul and Troy gave wonderful customer service, thanks guys for always making it easy to shop at Big 5!!!

Great prices. Friendly and helpful staff. The quality of material they sell and the selections can be subpar at times

very happy with my experience here. finally came here to pick up my gun safe they had a super good deal $ 169 plus tax for a 14 gun rifle safe. which is a heck of a great deal now i can keep my snipers, hand guns and AR-​15 safe and sound. something i should have done since day 1. either way very good customer service at this location. was helped when asked for assistance at the weapon department. will be back even though ive been coming here since i was an infant with my father.

The selection isn’t as good as some of the bigger sized locations but they make up for it in customer service. Every time I have gone to this location I’ve found the employees friendly, decently knowledgeable in what they are selling, and not pressing to make you buy something. Today was the same deal. Gerado was courteous, helpful and was of great help getting our purchase in the car.

Something about this store really threw me off. I was expecting something more the size of the Sports Chalet at Fallbrook, but the interior of this Big 5 can barely fit its merchandise, let alone any customers. Good luck squeezing through the tiny aisles and browsing the somewhat selective inventory.
I will, however, say that the customer service was tops. Everyone there was polite and friendly (which is a feat when you’re wearing long sleeves in 90+ degree weather, even with the AC on.) John in particular handled the return of our broken tent and took on personal responsibility for making sure we would get our new one in a few days, going so far as to take down our number so he could give us a call when it was ready to pick up.
I really appreciate when people go out of their way to give customers the time of day. If not for the ambiance, sports enthusiasts and others should check out this location, as there is some rather specific stuff you could pick up if you know what you’re looking for. The friendly, knowledgeable employees make shopping there much more enjoyable.

This store is messy and the customer service is horrible. I was looking for some training shoes and the sales associate wasn’t friendly. He did not greet me when he, finally, saw me in the shoe section. He did not ask me if I needed help, and I needed help searching for a pair of shoes. Before I left, I made to sure to inform the manager of his employee’s negligence.

I had a snow trip to prep, and being time sensitive, I rushed to Big 5. I was so pleased to pick up 5 snow boots for my whole family. Prices ranging in $ 22.50 — 49 – 99. It was such a bargain. I also grabbed a pair of gloves and a beanie. I was definitely a happy buyer but I wasn’t a happy shopper.
Customer service was horrible. I asked for help on the sizes and I stacked the boxes on the floor. None of those boys helped me to the front cashier. I had to schlepped all 5 boxes of shoes to the front of the stores. And they just waited for me at the cashier, smiling as I made my ways in between the racks. Not cool!

The store is not that big, it should be called Small 5 Sporting Goods, but the service is great. The prices are better than Sports Authority and the manager is not a dick like at Sports Authority.
He also gave us an extra 10% off for signing up, which he didn’t have to do.
Plus he never made us sign up!

This location is one of the smaller stores in the chain. The ailes seem to be too narrow and difficult to navigate. Each of the mini department areas have a slightly lower stock and selection as opposed to other Big 5 locations.
Aside from that, there is a variety of items for the sports and outdoor enthusiast. They do carry items for the seasonal team sports, such as, football, baseball, soccer, hockey, basket ball and volley ball. There are also items for the individual sports enthusiasts, such as, fishing, hiking, camping, tennis, Ping Pong, skate boarding, snow boarding, roller blading, cycling and others.
There are even items for the paint ball, archery and target shooting individuals.
For those who don’t play sports but like to watch, there are collectable items from your local NFL, NCAA, MLB, MLS and NHL teams.
Don’t forget to check out their footwear too. They carry most of the required footwear for the team and individual sports.
This location does have good customer service. It is nice to be greeted by one or more employees as you walk in. You get the sense that they are there for you when you need their help.
The parking situation presents two options. The first is to park in the street, but only during permissable times of the day. The second is to find a a spot in the parking lot located directly behind the store.
This place is always good to hit on a Black Friday especially when everyone else is storming the shopping malls.

Good store. I bought rollerblades from there, for a decent price. The store is indeed cluttered but I’ve been to other Big 5’s that were not as cluttered, so this Canoga Park location is an exception. I’d go back again if I needed anything. I am not really an athlete — i just rollerblade and power-​walk and occasionally do the treadmill or weights at the gym, but I’d go there again if I needed anything, especially since it’s right near where I live.

This review is for 10÷8÷2011. After a day of hiking, I needed to get some simple shoes for a golf tournament that I am going to in a couple days for my company. I don’t play golf, but I wanted to get nice shoes to impress some clients. I didn’t want to get golf shoes, just nice white tennis shoes and have fun at the course. Place to get cheap shoes was at Big 5 Sporting Goods in Canoga Park.
My friend and I arrived at 3pm and just headed straight to the shoes. I saw a bunch that I wanted, but every time I picked up a shoes, they didn’t have it or the shoe box had two left shoes. Really?! Two left shoes?! Where did the two right shoes go? I finally saw a nice pair of U.S. Polo Association Shoes for $ 19.99. With me being an e-​member, I get to save 10% off on sale and 20% on regular items.
I thought I was going to leave right away, but I wanted to check the golf items. Unfortunately, they had all these clubs, balls, and specialty items, but we did not see any tees. Really?! You have all these items, but not tees.
As we were about to leave, apparently the whole the store wanted to leave as well. We waited in line for about 5 – 7 minutes because a kid’s baseball bat wouldn’t scan and a person waiting for help at the shoes wasn’t being serviced. Finally, I was rung up by the girl and it was on sale for $ 19.99, but the original price was $ 49.99. I had my discount for $ 2 off for $ 17.99. My Grand Total Please (Drum Rolls)…$ 19.56.
Big 5 is great to get cheap shoes. Usually get my boots from Big 5, but I still have a fresh pair of boots at home brand new and ready when my current boots are torn apart. Wish me luck at the golf course. I’ll be hitting like a baseball player and hitting strikes at a stationary object.
The Unilocal Universe. Where are you traveling today?

I’m a fan of Big5 because of the vareity of sporting goods they carry at reasonable prices. For example, you can gear up for the slopes (snowboard, binding, boots, pants, jacket, goggles, and gloves) for less than $ 650. Like many Big5s, the store seems to look clutter. Perhaps it’s because they cram all the things they carry in such a small space so that the overhead won’t be as much, thus passing the savings to the consumer. In any event, it’s not as bad as you think it is. You go in there and you will find what you are looking for, if they have it. The customer service is pleasant. The parking lot is at the back of the building, which is a little wierd. It can be a little scary for people that aren’t from around there.

Not enough staff but some great deals to be found. Ghetto? Um, not like any ghetto I’ve ever seen. Two blocks from the mall with Tiffany, Louis Vuitton, Coach et al so this person is in lala land.

Nice Big 5 but its sort of the ghetto part of the valley so most of the time we are too paranoid to be there. Especially parking our cars behind the big 5. Odd design of building too with you entering through a corner. They have essentially all of the things most big 5’s have.
Good customer service too.

very good prices for really good products, top of the line sporting goods. But the place is too small and with all the merchandise in there it feels kind of crowded and dirty. My customer service experience wasn’t all that great though, when you ask someone a question there you get the feeling like you are bothering them and they drag a long to move from one place to another. Except their manager or store owner what ever he was he seemed nice and friendly and helpful. But the cashier seemed to be in a lot of pain when she was ringing up my merchandise… maybe she had better things to do at the time ;-)