Banana Republic

Service – Possibly the worst Banana Republic I have been too. It was not busy and I was not acknowledged. There was one person ahead of me for a return and his transaction was taking quite some time so he apologized to me twice because it was taking so long and insisted that the other sales associate help me out. During the 20 minutes of unbearable waiting the customer in front of me insisted a third time that I be helped out first because his transaction was taking so long. Also, the second sales associate which was just folding some clothes on the floor had access to the second workstation and came by to help the slow sales rep that was handling the customer in front of me. The second sales rep did not even look my way and sarcastically pointed out how busy they were in the store when called for help (which they weren’t). The whole experience was very rude and the only person that had any consideration for my time was the customer in front of me.

Horrible bait and switch tactic just happened to me here. Early December they pushed or highly suggested to me during a checkout that if I bought a gift card for $ 100 I would get a free $ 30 shop card to use after 12/​16/​2013. Came back on ¹²⁄₂₂ to use the card and they told me that I could not use it on any sale item in the store. All their items in the store had a sale price. Totally pushed their gift card on me and now this «shop card» is absolutely useless. They’re manager Michael refused to help, register girl not willing to help. Complete BS program meant to get you to buy their gift cards. Never will shop here again. Bad move Banana Republic.

Great atmosphere in this store due to super nice employees: Lisa and Diane. The men’s department staff are great also. The way this store is set up and managed is excellent. My mother and I love shopping here!

Great service and they have bit more than the Thousand Oaks location but not everything. I went looking for a Monogram suit and they didn’t carry them but were in Santa Monica. They did have the Heritage Collection, which the Thousand Oaks store doesn’t even carry. We ended up finding pants in my size but not jackets so we went to another store to get the jackets.
The staff is really helpful and can get the locations where your size and style might be located. Albeit it was often too far away for us to drive they are helpful. Picked up 2 pairs of pants and a sweater here.

NEVER HAD THE WORST CUSTOMER SERVICE FROM BANANA REPUBLIC EVER! Calling corporate tomorrow on disgruntled employee TIFFANY for the most horrible experience at the cash wrap ever!

I wanted a beaded clutch in a green and jade color. I had two shipped to me from the Arcadia store and another two from a Northern CA store because no one was sure if it was the green one or the turquoise jade one, so I ended up with an extra one of each. I confirmed if I could return them to my local BR if I needed to return them. Everyone I spoke to by phone when I ordered these clutches was great. When I returned the 2 extra ones to the above store with receipts and tags, the customer service was not very appealing. I didn’t get his name, but he was a tall male in his late 30’s, no greeting or, «can I help you?» I explained the circumstances and I gave him my credit card for credit back to my card. He looked me over and asked me where I lived. Who cares where I live. I had already explained that I could not find the color I wanted there or in Malibu, so I called Arcadia and other stores. I love BR, but in the future I will only go to Malibu, they are nice to everyone there. I have advice for the Topanga Mall BR employees: get an education and get out of retail.

I went in today, 6÷22÷2011, to return a tote bag I purchased on or
about 6÷7÷2011. My tote bag had tags attached, brand new condition
(never even taken out of bag), and had my original receipt (item
total, including tax, was $ 50). Bag had been purchased in their
topanga mall location, but as I live across the street from the above
referenced location, I went to the Westside pavilion to complete my
return. Firstly, their scanner would not work on any register in the
store to scan my receipt. Secondly, the item they originally rang me
up for did not match the item number that printed on the receipt. In
my 34 years of life, it has never occurred to me to check the bar code
of the item the store scans when one purchases an item to make sure
that it matches the code on the receipt they print. They flatly refuse
to honor my return that was clearly within their 60 day return policy.
Their solution? Drive 40 minutes each way to their topanga store and
beg them to return a $ 50 item. I request that they get a store manager
out to help me. Oops, too bad, it’s his day off. Okay, get the
regional manager on the phone for me. You are out of luck, it’s his
day off too, so there is no one you can speak to. Fine, call the
topanga store and ask them to fix this mistake since it’s their fault.
Begrudgingly, the lady assisting me, Monica, forces herself to pick up
the phone and asks topanga if they will honor this return. Nope. Then
what am I supposed to do, I ask? This is your mistake, and there is
absolutely no reason why I should be out of money because you guys
have a system that obviously is flawed. I suggest she ask topanga if
they can check their security tape footage to verify that i purchased
the tote in question at the time and date specified on the receipt?
According to her, no such footage exists. The only thing that Monica
can suggest is that she call customer/​store relations, and they will
see if there is anything they want to do to help. I get on the phone
with a representative named Joel, then a supervisor named Floyd. After
wasting my time for 40 minutes, he states that the reason why they are
not doing this return is because Monica is refusing to allow this
return to go through this store. He says he has no authority to make
any decisions overriding her. Then why have I just wasted 40 minutes
of my life talking to him? I alert Floyd as to the fact that I fully
intend on filing a chargeback with my credit card company, writing
negative reviews detailing my experience utilizing social media, and
will contact the dept of consumer affairs regarding my compliant. His
final suggestion? I can send the tote to him, at my expense, and he
will send me a gift certificate for $ 10 towards a future purchase. A
future purchase in a store I never intend to visit again as long as I
live! A complete waste of 90 minutes of my life. Not only have I filed a chargeback with my credit card company, my banana republic credit card will be getting cancelled first thing in the morning.