Dunkin’ Donuts

Food is pretty good compared to the rest of the Dunkins I have been to — everything has been the same standard. I don’t drink coffee so I can’t speak to that. However service is pretty terrible.
I’ll stop in once in a while around 12:45p which is an off hour so there is normally only one person working the counter. I don’t mind. I usually don’t have to wait long anyway.
Today I went in and waited as usual. The girl working finally came over after making the previous persons sandwich. She says hi and I say hi back, only to see that she is actually speaking to two people BEHIND me. They are sitting and have already received their items. She then looks at me so I say «Hi, just two Boston cream and two strawberry frosted.» She then goes back to speaking with the two women behind me. Then has to ask again what I wanted. And then had to confirm it a third time because she wasn’t paying enough attention to the simple order. I paid and got what I asked for and I had not even put my card back in my wallet before she again started conversing with the people behind me.
Extremely rude. I have never been so blatantly disrespected at a Dunkin like this. I tried to see her name tag but she was leaned over the counter speaking to her friends and I didn’t have enough time to make a big deal about it at the time. This woman was ethnic, I think Indian. I am very sorry to described her this way but that’s the only way I can describe her. She was working the counter 2÷9÷16 at 12:30. If any management reads this, I highly suggest talking to her about this because she was extremely rude for no reason. This is her place of work. You don’t socialize when you have customers!

I just got a moldy donut from this dunks. You would think that having donut in the name would mean they could handle making donuts. Nope. The donut was MOLDY. The coffee is generally ok except last week they managed to brew iced tea in the iced coffee machine and almost served it to my friend… hey, at least they caught that, right? BUt still, THEY SERVED ME A MOLDY DONUT. I think I’ll stick to the one at north station that I love.

I love Dunkin Donuts, I really do. That being said, this location is far less than stellar.
Their doughnut/​munchkin selection is EXTREMELY limited — even first thing in the morning when they should be fully stocked.
Their coffee does not match the quality that I have come to expect based on other Dunkin locations.
Their staff is rather unorganized, aloof, and uncommunicative.
The venue itself has poor ambiance and virtually no seating — making it solely a place to go to pick up coffee.
Honestly, I will now go out of my way to visit the Dunkin in the T-​Station or on Mass Ave before I visit this location again.

I’ve been coming to this DD’s for about 2 years since I began working in Harvard Square. The first day I ordered a large hot coffee with a tiny bit of milk. The coffee was delicious, it hit the spot, you know?
The next day, I ambled my way down JFK into the store. I hopped in line. There were about 3 people ahead of me. The woman behind the counter spotted me and yelled «LARGE COFFEE NO SUGAR LITTLE MILK, RIGHT?!»
An enormous smile shot from my face, and I knew from that moment that I had found my coffee place. Every time I go to another Dunkin’ Donuts, I feel a little shameful now, like I am abandoning my first love.
In addition to all of this, this Dunkin’ Donuts was one of the first locations that I have experienced to have made the switch away from styrofoam cups. Bravo!

I’ve never seen so many homeless people cry before. But now I have. And this Dunks makes a mean medium iced coffee.

The ceiling was leaking (bad A/​C unit?) and there was only one lady working the entire front; the picture below didn’t really represent what the store looks like now (it’s got a place to sit outside and more seating inside).
The bathrooms you have to be buzzed in.
The lady was pretty bad-​tempered. Was already in a poor mood when I ordered. And she only got more grumpy when we had to change the little one in the bathroom.

I feel weird reviewing Dunkin Donuts. But I just gotta say, these guys do a fantastic job for regulars– and by «regulars» I mean «if you’ve gotten the same thing from here around the same time of day more then twice in a month.»
I came in for the third time in three weeks or so, open my mouth to order, and the lady goes, «blueberry donut, right?» (Aside: Yes. Blueberry donut. I can’t hear your judgement over the sound of sugar.)
And as I’ve been coming here vaguely often since I work around the corner, I notice that they remember probably half of the people who come in, and what they order, and it’s ready and waiting sometimes before they even get to the front of the line.
The food and coffee are exactly the same as any other Dunkin, but the service stands out.

Now that the Bow Street Dunkin is staying open (woohoo!) I can finally say that this is my favorite of the 3 Dunkins in Harvard Square. Not because of the ample seating (which there is), and not because it’s called Eliot St Café (didn’t know that til now, thanks Unilocalers!) but mainly because the default syrup level here seems to be lower. I like my pumpkin coffee to be artificially pumpkiny but not plasticky — I suppose this could be resolved by saying only one pump at all locations, though. Also, they probably have the largest selection of donuts… aka they have maple glazed and apple cake. (Make sure to fill out the survey on the receipt for the free donut!)

What is it with this place and the paper cups? No matter what I order I get it in a paper cup with a flat plastic lid instead of the styrofoam cups with the actually useable lid that EVERY OTHER DUNKIN DONUTS IN THE WORLD USES.
You dump the coffee all over yourself no matter what you do. If you’re trying to drink on the move (like everyone who goes to DD’s does) you spill it everywhere. Squeeze the cup with even 1 molecule of force than you should and you burn yourself with it. The lid doesn’t close right ever so you splash it all over yourself everywhere you go. Ultimately you end up throwing it out 15 minutes later.
STOP WITH THE PAPER CUPS. Carry the regular cups. It doesn’t help that this place is always a mess when I go there. But I can live with that. For years now I’ve gone to the DD’s on the other side of Harvard Square (the one that smells) just to avoid this place. I will absolutely positively never come to this DD’s again until they grow up and get over this novelty dribble glass obsession.

If I could give this place negative stars I would.
We stopped at this Dunkin Donuts for the first time today on our way to work in Cambridge. We have never been there before and we will never ever go back. as we waited in line a woman from behind the coffee area shouted over the divided to get my friends order, she made it then asked me. She never asked if we wanted anything else nor did she ask if we were together. The woman at the register didn’t ask any of these questions either. She just assumed because we were in line together that one of us was paying for both drinks. This wasn’t true at all, and I was going to get something to eat (although by the reviews on here I’m glad I didn’t). I stood there for a few seconds but the woman running the register had already looked past me to the person behind me who was clearly a regular as his coffee was being made without him asking and she was ringing him up. When she finally looked up she just gestured to my friend like «he paid». Lots of assumptions made and none of them true.
There is efficiency and then there is this. Ask your customers who is paying, ask them «if they want anything else». Just ask them.

FYI-​Half the reviews of the 65 JFK Street are for the WRONG Dunkies. Anyone who mentions «Wow, right in the Train Station» is reviewing a different Dunkin Donuts – the one I WISH I’d stopped at this morning.
For some reason the one at 65 JFK (called Eliot St. Café-​situated underneath a big parking garage) often serves coffee that tastes BURNT, like they let the coffee get to the bottom of the pot-​sit on the burner for extensive periods-​and just add more-​or combine pots to save money instead of making FRESH coffee in clean pots.
More than once I’ve ordered my coffee the way I like it (I always say NO sugar)…I get to my desk at work to take a gulp of sickenly sweet coffee. Today I ran back in when I took a sip and realized they added sugar. They didn’t give me French Vanilla to replace the coffee, but regular – and it tastes like it was reheated after sitting on the burner over night. Awful.
Then I bite into my sandwich and find the bagel is burned.
I’m going to stop at the Dunkies in the station from now on — and skip the one at 65 JFK St. I’ve had more than one bad experience there and I’m tired of wasting my money.

This Review is for Harvard Square MBTA Station Dunkin Donuts–
Elizabeth has been a great pleasure every morning and early afternoon for ten years! Thanks Elizabeth!
To the owner, I have been riding the 71 bus out of watertown square daily for the past decade. Throughout my travels, your harvard square tunnel location has by far the best service around. thanks for hiring and keeping the best. Be proud of your employees!

Great patio, nice interior, not too loud. All in all, a good spot to grab some coffee and a bagel/​donut.
That said, the staff will occasionally screw up an order. But, in my experience, it’s the «bank error in your favor» kind: I got two sandwiches, but hadn’t been charged. I mentioned it to the woman working the register and she just shrugged and said «you’re welcome.»

I feel the need to give kudos to this Dunkin Donuts.
Sure, Dunkin doesn’t exactly serve delicious and nutritious fare (and even for donuts I don’t like them as much as Krispy Kreme, being a born and raised southern girl and all) but I do enjoy a donut and a coffee now and then. I definitely love any place that will give me a quality and massive iced coffee for under three bucks (puts Starbucks pricing scheme to shame!).
This particular Dunkin is really enjoyable and quite nice! Their interior is decorated using dark wood accents, which really nicens up the place and makes it seem less like a plastic homage to greasy foods. There are lots of seats by the windows which are amenable to people watching. And the service is generally fast and friendly. A fine example to set for all other Dunkins!

I hate Dunkin Donuts. This is my first 1-​star review EVER. Every time I see a box or am in the store for a little while, I always have a donut. I have multiple donuts, just to make sure I didn’t get a bad one. I have had the strawberry donut, various donut holes (like 5 in a sitting just to make sure I didn’t get a bad one) and I just bought a crueller yesterday.
Horrible! Whey are they always super dry? My crueller was hole-​y, stale, and tasted like old oil. Cruellers are supposed to be cakey donuts… WTF. I HATE their donuts. How can you be a place that specializes in donuts and make such horrible donuts??! Where the hell in boston can you find a good donut?

Eliot St. Café = euphemism for Dunkin’ Donuts.
Nice try.

A welcome part of the subway station. A great place to grab a coffee before you head upstairs to fight the cold. I usually get breakfast here before I head to the airport.
The servers (owners??) are very friendly and willing to answer all your questions.
And I’m not a regular, I only come when I’m in town.

Back before I started walking to work and took the 66 everyday, I’d see this cute little coffee shop called «The Eliot Street Café.» I decided one day to leave home early and go this place with the charming little outdoor patio and study Smart Growth for my land use planning class.
Imagine my surprise when I find out that behind the foliage the Eliot Street Café is actually just a Dunkin Donuts. While DD is ubiquitous in our great state, this one deserves a mention because of it’s cute patio. Also, it’s one of the clean ones with counter people who are friendly and fast, which is an added bonus. I have not found the coffee to be burnt as the sole other reviewer did. It always tastes classically Dunkin to me.
So I did get my breakfast and sit on the patio – much nicer than your usual DD options (freezing cold inside the restaurant or scoffing your food in a parking lot).

If you come here every day, you are golden. Your order is placed when they see your face. By the time you get to the counter, your coffee is poured your donut wrapped and ready to go
But if you are not a regular, don’t bother,
Some of the staff that I have seen there time and time again or still asking questions that should have been addressed when they were training.
This morning was particularly bad. When I got on line, there were 3 lines going, each with about 6 people in them. Normal. As per usual, Murphy’s Law put me in the slowest line.
I order my Toasted Almond Coolatta (i am by no means a coffee drinker, so this is the most amount of coffee I can have in a drink) and my sausage, egg and cheese on a croissant.
The coolatta comes immediately, and I wait for my sandwich. I see 3 other sandwiches just like mine get served to people on the other lines. I see some sandwiches go out. I ask about my sandwich and I get a shrug. A minute or two later, i ask again., The woman who waited on me goes to check.
A couple minutes later (about 15 after I ordered) I ask for the money back for the sandwich that I STILL have not been given. Everyone who got on the lines after me has gone. My Coolatta is ¾ gone already. In fact I am now the only one on the customer’s side of the counter. Then and only then am I taken seriously. And all I got was an I’m sorry. No money back for the sandwich, no coupon offering me a free coffee (I wouldn’t have drank one, but the gesture would have been appreciated)
Ridiculous service. Never, ever, ever again

A Dunkin Donuts right inside my T stop? Brilliant!
I am a sucker for Dunkin Donuts. I am not really a big coffee person, but if I need that extra pick-​me-​up or something to nosh on, then D&D it is. The only problem I have had at this particular location is that sometimes I think they forget to put the sweetener in, or they don’t put enough.
They are pretty efficient and friendly and HELLO! Location, location, location! I can literally hear the hearts of coffee snobs everywhere breaking right now.