Hertz Rent A Car

This is my preferred Hertz location. All of the staff and the manager Dennis, are friendly, courteous and efficient. In the fall months it tends to get very busy with college students and their family coming in but I have always been able to get a car.

This place deserves negative stars. It is a complete shame to the concept of customer service, much less the entire Hertz franchise, or Harvard Square (I know, not a combination that’s asking much). I’ve rented two cars from this place (both because of a business account with Hertz) — the first time it took them two hours to come up with a car, and the second time it took two hours of idiotic updates to the («I’ll be back soon») sign (it was polar vortex time and I wasn’t about to wait in the cold), only to get yelled at by the representative for being late. I then found that all of my colleagues (in Cambridge) use the Copley Square Hertz because of similar experiences. You are forewarned.

Took a rental one way to Montréal, the process was pretty painless and reasonably priced

***BE WARNED****
If you return the car to the facility after hours, they will undoubtedly try to charge you for a tank of gas, even if you filled it up completely before returning it!!!
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I have done two rentals with this location in the past three weeks. One for a trip up to VT for skiing and another to drive home to NY to see my family. Both times I have returned the car after hours since they actually shut down quite early. Both times, I filled the tank up completely before returning the car. The first time, I was charged ~45 for the fuel surcharge and service fee. At first I thought it was just a simple mixup. The second time, I was charged an additional $ 31 for fuel and service.
After waiting on hold for upwards of 30 minutes each time, I was able to get the charges removed. The first time was because I had a picture of the fuel gauge and odometer. The second time they took my word for it.
However, the second time, I raised this as an issue with the customer service rep. She went on to basically explain that if you do an express drop-​off and do not speak with someone at the time you drop the car off, you are likely to get overcharged by some amount. I told her that this was a borderline criminal thing to do and she basically said «well, that’s what we see happen a lot.» So she basically admitted that the locations are either wildly incompetent or trying to illegally get an extra $ 20-​$ 50 per rental that uses express drop-​off. I found this completely outrageous.
Her recommendation was to fill in the form on the back of the folder you get when you rent the car so it «makes it easier» for the people there to not rip you off. I’m doubtful that it would make a difference if they are just trying to take advantage of people who might not be as thoughtful about recording the information about the car when they return.
So, consider yourself warned. If you rent from them, make sure that you document in some manner how you filled the gas tank so you don’t get ripped off by this shady location.

I used their services once and I was pretty happy, their prices are not the lowest, in fact there are a lot better deals out there than Hertz rent a car, but the car they give to me was more than OK and compensated for the highest price.
I rented a Volkswagen Jetta 2009 model (I think) and the car was good and in almost spotless condition. But that is when the good things ends.
After I returned the Jetta, I saw on their website that there are some «almost new» used cars on sale. I called one close friend to mine who knows thing or two about cars and we headed to hertz. The car that we looked was a 2008 Toyota Charmy. When I spoke on the phone they told me that the car was model year 2010, but as it turns out, actually was 2 years older than the salesman told me. Not only that, but further we noticed that the car was poorly repaired with serious engine problems.
So be CAREFUL when going to buy a used car from them.

Hertz is really fabulously mediocre. Their prices are middle-​of-​the-​road, which, in today’s internet-​driven economy, means way too high for mediocre service. The cars are really nothing special — they have a whole fleet of Chevy HHRs (my automobile arch-​nemesis) in every color, so make sure you’ve asked the rep what car you’re getting before you get up there. I remember once the salesman was explaining to the customer, «Oh, it’s a nice car, like a PT Cruiser.» Yeah, right, buddy. It’s like a hearse with no acceleration or rear-​window visibility. …but I digress.
The location is convenient enough in Harvard Square, but you have to go to the top of a narrow little parking garage for your car and to return it. There is a Dunkin’ Donuts next door, though, so you can chill while you’re waiting for the employee to make good on that «Back in 15 minutes» sign that’s often hanging on the door.