bebe

TERRIBLE CUSTOMER SERVICE!
I hate that I need to post a bad comment, but tonight I just had THE WORST experience with a purchase I made online from
. I ordered «Satin & Lace Detail Pants» (100 $) and after 8 days I received the pants, but not the ones I ordered. I NEVER EVEN TRIED THEM ON but decided to return them in the store near me and save the $ 7 return cost. I know $ 7 is not a lot but I personally was thinking this will be the faster way to get my money back so I could get the pants ordered. Also the option of returning of the pants to the store was listed on the receipt. I WAS TOTALLY WRONG.
When I returned from vacation the pants were received on March 3^rd. Exactly the next night my husband tried to return the pants to the store in Burlington mall. He had talked to the lady who said to him the pants are in new and unworn condition but right exactly before they process he realized he did not bring my credit card so they could’d do it. Keep in mind, I had never tried them on previously.
He came back tonight and the lady there said the pants were used and there is white mark inside them and she can’t return the money because they are unsellable condition. I will reiterate, this is literally how I received them.
I called the lady in the store who said that she is the manager, but she didn’t want to say her full name, just Carissa. After I explained to her that I never tried them on, that this is not the pants that I even wanted to buy, she again said she will not return my money. The day prior, the manager even said that she would’ve returned them however this other girl Carissa made the situation personal and decided not to return to them. I asked if she thought I am a liar because I clearly said I NEVER PUT THEM ON.
Maybe I was rude, but I refuse to be polite when there is something so inappropriate. As the customer, I purchased the pants from bebe and when they send me a wrong and defective product, I believe I should receive an apology.
This was absolutely terrible experience and its really sad for a good brand like bebe. Because of unprofessional customer service like this at the Burlington mall they lost me as a regular customer. I never will order or buy something again from bebe.

I came in here about 2 months ago with my sister in law. Nobody greeted us for 10 mins although we walked right past 3 ppl. Finally one girl greeted us. No one helped us set up dressing rooms. There were even two more girls on that end and neither acknowledged us which was disgusting. I was pretty pissed about this. My SIL liked a few things and bought them. I told the girl that no one greeted us and it was very rude. She said «sorry» but did not seem apologetic. As we walked out past two workers talking to one another, neither said anything. I don’t think I’ll be going back in here. Most of their clothes look like they are for hoochie mamas anyway.

I like this Bebe when they actually stock my sizes! A lot of cute things sell out in my sizes FAST.
There were 3 girls working in here when I came in during the week. One was SUPER nice and SUPER helpful. Another one had no clue what was going on and looked like she was from the Jersey Shore cast with orange skin and dark sloppy makeup and a tight gold shirt.
The other girl I think was the manager/​supervisor and was running around like a mad woman pretending to be nice, but seemed very betchy.
Will be back and hopefully the really helpful girl will still be working there!