LensCrafters

I came in today needing some nose pads replaced on my glasses as my son had ripped one of them off. I was greeted by a lovely young lady who immediately took my glasses to the back and replaced them within two minutes.
I have never been a lens crafters customer but I was in the mall so I figured it was worth a shot. I fully expected to pay but was told it was free but if I wanted to donate some to a fund for children who can’t afford glasses I could do so. I thought this was wonderful and lens crafters went above and beyond to not only help me, but help a child in need. Bravo.

The 2 young ladies that assisted me in fixing my frames (free of cost) where absolutely amazing. Professional, friendly and attentive to detail. Will return to purchase my new set of glasses when the time comes.

I broke my glasses and needed a replacement pair immediately. I saw the reviews and almost did not go… Very glad that I gave it a try. When I went there were 3 people ahead of me and I did not have to wait long at all. The glasses were ready by the time they promised

This store has the worst customer service I have ever been exposed to. I walked in and asked the man in the lab window where I could pick up my glasses and a man from the entire opposite side of the store actually started yelling at me to come over to his booth. It was awkward and embarrassing as everyone else in the store just started staring at him. He then couldn’t find the glasses I was supposed to be picking up and told me it was my mistake and I had misheard the woman on the phone. Only to realize they were sitting right in front of him. What I was told would only take 5 minutes of my time ended up taking around 20. All in all a horrible experience from start to finish. I only gave 1 star because Unilocal made me– which I think is generous.

Don’t go to this location. I went in to get my lenses replaced because of a scratch. Left with my lenses worse than before very badly shaped and there were a ton of flaws. Go to stoneham lenscrafters.

I went there to order prescription eye glass for my wife. The manager of lens crafters in Burlington mall was extremely unprofessional with very bad communication scale (Best way I can put it). After ordering our frame, they told us that in 90 minutes our glasses will be ready. After three hours not even our glasses was not ready, they were not even sorry. I was very disappointed and surprised that why Lens Crafters have such unprofessional person with that kind of issue as a MANAGER. I am very very disappointed. I will have second thought if I want to go back to LENSCRAFTERS.

Lots of bad reviews here. I’ve been here twice, once to get eyes checked and picked out glasses and once again to pick up glasses. I actually went to the mall to do something else, but I figured my glasses were all banged up might as well look to see what’s available. It was pretty busy, but I was greeted within a minute of walking into the store. The young lady that assisted me was with someone, but she asked me what I was looking for, and pointed me to the types of frames I was interested in. This saved me time looking around wondering if anyone noticed I was here. So after she was done, she came over and helped me picked out frames that met my criteria. But then I had to get my eyes checked since I haven’t had them checked in over 2 years.
I was able to get an eye exam at the same time because someone just cancelled their appointment, lucky me! So after the exam, I went to look at frames again. I picked out the ones I wanted, and had them ordered. While that was going on, they actually cleaned and fixed my current glasses! I was given a turn around time of 2 weeks. One week later they were ready. I went in and was immediately greeted by the same young lady. Grabbed my glasses, check checked to make sure they’re levelled, and I can see things as expected. 30 seconds later, done!
I would go here again as everything went very smoothly, and I felt taken care of.

Okay, a long time ago, they lost my new designer eyeglass frames that I dropped off to them to get lens in them and one of the managers was unbelievably rude and unprofessional and treated me like I had done something wrong (the lack of customer service training or importance at this site blew me away). Well, y’all know lenscrafters is like the only eyeglass place and they’re everywhere so you don’t have much choice and they know it and the company has deteriorated to the point that they don’t care about customer service or quality because they dominate the marketplace. Anyway, they did find my expensive frames in the end after I had a nail biting week wondering if I was going to lose all that money without any compensation because that rude manager made me feel like crap (basically told me sorry can’t help you, you’re just going to have to wait it out and no apology at all complete with attitude) but I refused to get it filled there and I took the eye glass frames back and went somewhere else to get them filled. I’ve been avoiding this location like the plague (maybe I got lucky, but the other lenscrafters that I’ve been too have all been quite nice). Recently, I desperately needed cleaning supplies so reluctantly I stepped foot in the store after years of never going there due to convenience and lo and behold, even a simple matter like that when I asked a simple question whether cleaning supplies were final sale because I don’t want to overbuy since I had misplaced a brand new box at home and what if I end up finding it which usually happens (so I have duplicates of stuff that I thought I loss), the lady at the register talked to me like crap over something that was a trivial matter really. The lesson learned is avoid this place because you think you’re being harmless or asking something in a nice way and you’re just going to get pooped on (certain individual (s) here just spread toxicity) without good reason. You know, sadly I realized that technicians, those folks that do all the labor like adjusting your glasses or fixing them, are always really nice and competent but they hire these awful unprofessional people who don’t know the meaning of customer service to make sales or run the place.

Lenscrafters in the Burlington Mall. Terrible service and lousy attitude.
I went in to have my frames adjusted and the optician acted like he was doing me a favor. He didn’t use the right tools and he didn’t readjust the frames to fit my face and align to my eyes. He straightened them out to the factory spec. Will never go there again.

I went to this location today for the first time to get my glasses adjusted and had a terrible experience. The place was understaffed, and after waiting a few minutes while staring at one of the employees walk around pretending to be busy came over and asked if I needed help. «Oh no, I just like to come in the store and sit here to kill time» is what I wanted to say. He didn’t seem to want to help or even be there for that matter. So he took my rimless titanium glasses to adjust, but this guy was so aggressively twisting and bending my glasses and throwing them onto the table that after a few twists it broke in his hands. He immediately apologized, took them even further apart and left the store saying that he would fix them. When he came back, he told me he would have them soldered and it would be fixed. «You broke my glasses and now you’re gonna wha??? I don’t think so». He tried putting the blame on me saying that they were already crooked and it was not his fault. I was furious! Needless to say, I asked to speak to a manager. Waited half hour for the manager to show up and when she did I gave her my two cents about how rude and aggressive the man was and she didn’t even apologize and went right on defending the guy saying that he was an experienced optician and he knew what he was doing. To make a very long story short, I picked out new frames and made sure it was going to be ready before they closed because I didn’t have a backup pair. The employees were all whispering in each others ears and looking at me as if I had done something wrong including the optician and the manager. When I came back to pick up the new pair a few hours later, another employee was super rude and had a mocking like tone.
I will never come here again!

Attempted to make an appointment. Receptionist was so difficult to deal with, I went elsewhere.

These sad excuses for employees not only ignored me, they also were completely incompetent. I waited 30 mins for someone to help. And, as more and more people came Into the store, the employees left and «did other things» such as have conversations with eachother. WORST LENSECRAFTERS. Do not go here

If you go here when it’s not busy, it’s not a bad experience. The guy that helped me today was both knowledgeable and friendly. I feel better about patronizing this place if they can provide a better experience than what I’ve seen in the past.
I guess the bottom line is that it only happens once every two years, so it’s not that hard to deal with their system… but it’s much better if it’s not busy.

I recently needed to get my glasses replaced due to … *cough cough*…my puppy chewed on the ends of my Chanel glasses… GREAT! But I have the one year protection plan, so I could basically take my glasses off in LensCrafters, smash them against the wall, and they’d have to replace them :). In hindsight I was really glad I opted for that, now I don’t need to shell out another $ 400 bucks for glasses…
The downside:
So they didn’t have my frames in stock, that’s ok they can order them, and they said that since they weren’t in stock I could have the option to get a totally different pair. I opted to stick with the same frames, but chose the other color option available to mix it up a bit. They ordered them, two weeks later I go to pick them up, wrong color, it was still «my frame,» but not the right shade… no biggie I’ll continue to wear my glasses with pink vet wrap around the ends to prevent the metal from jabbing me repeatedly in the ear…
Ordered again… again the wrong shade came in… I was like F*CK it! I’ll just pick out a new set right now (side note: the girl that helped me/​ordered them for me really did select the right shade, but it was the manufacturers/​shippers fault, she was very polite and super friendly and apologetic).
I choose a frame and they say they can make them up in an hour or so. I come back after about 45 minutes to wait for them. This jackass comes out from the back and just hands me my glasses and is like «here.» He was so short and rude with his tone. I just said thank you, and he was like «you wanna case?» Ummmm they’re fucking Chanel’s yeah I’d like a case for them especially since you people f*cked up. So he comes back with a little bamboo looking case that didn’t even fit the glasses and walked away… what a dick. I will NEVER give that particular location my business ever again. Not just due to the mix-​ups, but the blatant rudeness I was met with after THEY made the mistakes. I don’t care if the shipper sent the wrong pair, be polite about the whole situation. Thank goodness I happened to have an old case at my house.

Insurance Fraud Scam
Seems like a nice store. Fairly good selection of brand names. The woman in charge told us «all the lenses you’re looking at are 30% off.» When we sat down to work out the details, we brought up insurance which, for those glasses, covered $ 90 of the cost.
«You don’t want to use the insurance,» we were told. Because with insurance there’s no discount and you end up paying 50 cents more.
«Wait,» I said «you mean that if we have insurance, the price actually goes up and you add the entire insurance reimbursement to your profit?»
«Yes,» came the reply, «we don’t discount glasses when they’re covered by insurance.»
That, ladies and gentlemen, is fraud. Pure and simple. Charging more if there’s insurance so that the net cost to the buyer doesn’t change isn’t legal or ethical. I challenged them on the policy but they stood behind it.

As others on here mentioned, the service here is really inconsistent and can be entirely lackluster and slow. I bought a pair of glasses here last Friday. My experience in buying the glasses on Friday was pretty good. They had plenty of people working, and I got in and out of there quickly. I picked my glasses up (as promised) in «about an hour.»
Over the past week, I noticed a couple of minor issues that I needed taken care of. First, although the glasses originally seemed to be adjusted correctly, over the past few days, they’ve really loosened up and are now sliding down my nose when I put them on. Easy fix. The second issue is that I ordered Transitions lenses, and I don’t think I actually got them.
I went to the Mall today on my lunch break to get something else, and popped into Lenscrafters thinking I’d get my glasses adjusted and ask them about the lenses. Should be easy, right? It turns out it wasn’t. They were understaffed, only had 2 people helping customers out on the floor, and both staff members were helping other customers. I «milled about» for about 10 minutes in the store before one of them finally looked up from what she was doing to ask me what I needed. When I explained, she curtly told me I’d have to wait because she and her co-​worker were busy.
Ok, fine. Understandable. I sat down and waited another 15 minutes. No change. No apology for being kept waiting. No sense that either one of them were finishing up any time soon with their other customers. Finally, knowing I’d be late to work if I waited any longer, I finally gave up and just left. No one said a word to me as I left. Good selection of frames, but based on the service, I’d really have to think before buying something here again.

This review applies to the eye doctors associated with this LensCrafters in the Burlington Mall. Don’t do it! I had my eyes checked there, and the prescription was wrong. The glasses I had made afterwards (not at LensCrafters) gave me headaches, eye strain, and an upset stomach. When I went back for an RX check, I mentioned that my previous RX had had a prism in one lens. They checked my current glasses and found that that was indeed the case, so the eye doctor there put spots on my current glasses and told me to take them to the place that had made my new glasses and wrote on the RX «Apply prism as marked on glasses». All without another word of apology or anything else. Ridiculous.

After ordering a pair at another shop in Boston and being told it would take a week or so I stopped here to see if I could get a pair by the next day so I could SEE the Red Sox at the game we were attending.
I was pleasantly surprised by the staff, who were nothing but helpful, pleasant and competent. They assisted me in finding a great pair of Burberry’s that were’t terribly expensive and I could have had them that same night but it was getting late and I said tomorrow was fine. Both the man and woman who assisted me helped to get me the most savings using my health insurance, promotions etc.
A negative is that the selection was not that great. I found a pair I really loved but I didn’t find many runners up. Part of it might be I like full frame plastic and not wire or rimless etc so I guess if you’re more fashionable the selection might be more suitable but I’m pretty boring in my eyeglass preferences.

I ordered a pair of Burberry glasses here on December 30^th 2010. I just received them on Sunday January 16^th. Originally when I ordered them I was told they would have to be special order them due to the fact that they are partially rimless. I didn’t mind that and the sales associate was funny and inviting. She explained I should have them 7 to 10 days later and they would call me.
I called them 10 days later as I hadn’t heard back from them and whomever answered the phone basically mocked me and said they would call me. Basically, the «don’t call us we’ll call you» run around. Spend $ 400 and pay up front and they could care less.
On Sunday, which was almost 3 weeks later I called them to ask if they were in and if not when I should expect them. The person on the other line asked for my number 3 times (no I’m not kidding) she put me on hold, and when she came back on she asked for my number again (by then I was getting really aggravated) and she said «we tried calling you twice to let you know they were in, are you sure this is your number». I was shocked and amazed. I never get phone calls and I have voicemail. So why didn’t anyone leave a message? I get phone calls from CVS telling me they need some more information to fill a prescription but nothing from Lenscrafters. What a joke! And I save all my calls, never once did I receive a phone call from them.
I love my glasses, but save the headache and go to your local boutique. You receive better service and support small businesses. Wish I did that instead of going here!

The store was clean and well-​staffed, but the quality of their customer service and frame selection was underwhelming.
I was greeted immediately and my prescription was reviewed by the salesperson, then I was handed a box to go off and collect frames. Upon settling on the only two that I liked, they told me that based upon my prescription, I could not purchase either pair – it would have been more helpful if they had provided this information up-​front and steered me clear of what I couldn’t have before I became attached.
The staff seemed to be more interested in socializing with one another and announcing sale offers than providing meaningful customer service.