Game Stop

This is without a doubt the best gaming store I’ve ever been to.
It’s always well stocked, and always has a copy of the latest game on release day. They easily handle preorders, and their toy/​pop vinyl offers are superb. Nerd heaven!
The beat part about this particular GameStop is the staff. They’re always super knowledgable about games, and very fun and pleasant to chat with. I love going in here because they’re just fun to talk to! Plus, as a girl gamer, it’s nice to just be treated like everyone else; none of that boys-​only attitude you get at other stores. Being able to come in here, buy a game, and argue which Elder Scrolls game is the best for an hour with staff and a few other clients makes this place one of my faves.

While my experience was very normal, professional, and friendly, I got to observe customer service excellence! A customer needed a new power supply, but the store was out of stock, and would have to order one, seeing the disappointment in the customer’s kids, he obtained one from a refab complete system’s box, sold it at the refab price to the customer, and then ordered another refab one to replace the one he took. He marked and annotated the box and set it aside. He totally improvised and made their day! I have worked retail many times and I am always pleased to see creative solutions to help a customer! Great job!

I have been a fan of Gamestop for four years. They offer amazing deals on older games and their online website has the most up-​to-​date information about store stocks. Whenever I need a used game, they will usually let me know if they have any in stock. However, this Gamestop actually mislead me by telling me they had a new copy of a game.
I was deciding whether or not to purchase Diablo III Ultimate Evil Edition for $ 20 on Black Friday. Their store was very busy but they were professional nonetheless. I walked up to the register with the display copy in hand ready to buy the game. As per usual, I was expecting them to pull up a sealed copy of the game from their drawers. So as the employee went to the drawers, I put in my payment information and paid for the game.
Here comes the big surprise. The cashier, Davante, comes back with a disc sleeve and pops the game into the case I brought up. He said, «it’s new, look at the disc!» I told him that was not a new game. He informed me that it was the only copy they had left and assured me it was new. New games do not come without shrink-​wrap. New games are not opened with the disc accessible. I told him I do not want an opened copy of the game. How am I supposed to give this game as a present if it has the Gamestop sticker on it and no shrink-​wrap? This was a terrible mistake and I immediately regretted paying so quickly.
I asked for a refund. He complied so there was no issues there. However, Gamestop has a policy where their refunds take 3 – 5 business days. This isn’t a complaint about $ 20. This is a complaint about this Burke Gamestop violating FTC Act (15 U.S.C §§ 41 – 58).
I went online to look for others who have felt my pain. I found articles about how this isn’t new. Gamestop has been selling opened games as «new» since 2009 according to Kotaku (
). I have completely lost my trust in Gamestop and all of their business practices. I can’t believe a business like this can run illegal operations like this.

I feel like this GameStop has an unnecessarily bad rep. Sure, the actual parking lot for the store itself is tiny and always full thanks to the Starbucks next door, but there’s scores of additional parking all the way down the stripmall because… it’s… a strip mall. So stretch your legs a little and walk the extra 50 feet. You’ll survive, I promise. It’s probably good for you anyway, because we all know you’re just going to spend the next 5 hours once you get home playing whatever you just BOUGHT at the GameStop anyway, amiright? ;)
Anyway, I give this place my hearty approval for the fact that the staff is always super friendly, it’s clean, neat, and while it’s not the biggest store ever (wall space is at more of a premium than ever now that the PS4 and Xbox One are out), they have all the hit titles anyway. This place is my jam for when I’m too impatient to wait even the two days it would take a game to get from my Amazon shopping card to my console… like today. Hey, I needed to play Lego Marvel and I needed to play it NOW.
Three cheers for gamenerds everywhere — especially my fellow ladygamers. Unite!

Thanks to my sister I used a $ 50 GameStop gift card at this location. I had no issues with my gift card purchase and would come back to this GameStop if I was still a video game junkie! Ahh… to be a kid again and just play video games…:(

Just like Kevin stated, it’s nothing to rant or rave about since their prices are set by the higher ups and there isn’t much an individual gamestop can do.
As for the store itself, I find the staff more helpful and polite than both the Gamestops on Pickett Road and in FairOaks Mall. The only real issue I have with the store is parking, but that’s due to the GOD AWFUL STARBUCKS YUPPIES.
All in all if you frequent gamestop in general, visit this store
and if you frequent the starbucks next door, go park at kohls, seriously.

I went there to buy a PlayStation 3 (shortly before Christmas). Online at GameStop, it was listed for $ 349. Every other store in the area was selling it for $ 349. The manager quoted a price of $ 400, and wouldn’t budge. Would she match the price in a Best Buy flyer for $ 349? No, she wouldn’t. Would she match the price at a GameStop in Fairfax? No. It was $ 400. Period. It was her way or the highway. So I hit the highway (well, Burke Centre Parkway to Roberts Road to 236) and bought it at the Fairfax GameStop for $ 349.
It’s one thing to gouge when you’ve got the market cornered. It’s another thing to try to gouge when everyone has the same product for less.

Nothing to rant or rave about. Your typical used game store. They give you next to nothing for your trade inns but this should be expected. Service has always been fine, no complaints there. Your better off selling your used games on Craigslist.