Macy’s

Bad location, bad customer service, specially manager, I bought perfume for my girl friend but I changed my mind right way but they didn’t return it and the manager told me its fake perfume lol I couldn’t believe that because I bought it 30 minutes before that when she saw the purchase time then she believed that but you know what i think in reality maybe they sold me fake item I don’t know but she (manager) was very stupid and angry women

I am very disappointed at the way I was treated at Macy’s. Noone treats you as a real person.
I’m astounded at the lack of respect and actual non caring for another human being.
All you have to do is look at all these reviews. Bad moral there.
They never take you into consideration for what your truths are. I can only hope that thru this experience I will treat my people good.
Good thing I had just planned this for the holidays.
I have a global business opening soon and I plan to help them in life.
The makeup gals in Impulse are very wonderful so thank you very much.

Someone that makes decisions needs to step in and replace whoever is running this location. Every time I come in this store my experience gets worse and worse. After today, I won’t be going back. Several issues: the diversity is severely lacking in a «HR should be notified» type of way. Every lady that works in the woman’s Dept is over 50 and barely speaks English. They’re all rude. They all have private non-​English conversations while you patiently wait for someone to offer help, and they are lacking serious training and customer service skills. Every single area that I browsed through had clothes on the floor or haphazardly hung (off the hangers, inside out, not belted etc). I was there at 11am… Every section couldn’t have been that busy to be that picked over and messy. Cashier did not have a clue what she was doing. Rudely made the pregnant lady in front of me return a coat to a different floor. And after she told me my total I handed her a gift card and she said I couldn’t use it because she had already charged my Macy’s card. And then gave me attitude. Is she serious!!!
I’ll either head to Sherman oaks or skip Macy’s altogether.

Found what I needed at the bridal registry section with the help of a wonderful woman.
THE AMBIANCE:
Your typical Macy’s. I ventured to the bridal registry section on the 2^nd floor.
THE CUSTOMER SERVICE:
I was a lost duckling until I ran into Gail, a tall blonde woman with a wonderful smile. Gail, the bridal advisor, helped me print out my friends’ bridal registry, which comes out as a long, slim, pink receipt. I was able to choose a couple of items within my budget and Gail told me that she could look up the item on her computer so I could take a peek at a picture of the item. I found this process very helpful. Once I had chosen my favorite, Gail looked for the item and brought it back to me. The customer service I received today was top notch. Gail is a very sweet woman and you can tell she loves to help.
THE TIPS:
Visit Gail at this Macy’s for your bridal needs! :)

Stood in line for 30 minutes. The manager let two guys CUT in front of the line of 8 angry, annoyed customers. Then, when I get into line the cashier says the tag is missing (it was on there but fell off when she removed the security button) and asks what I would like to do!!! I run to grab another dress with a tag. She then tells me she will have tor recreate a new tag and cant simply type in the total. No customer service. No urgency. THIS is why Macy’s is closing so many stores.

Macy’s Estée Lauder, very disappointing that there are a few workers and none of them who saw us approached us because they were too busy chatting with one another. I was standing there for so long that I even went behind the counter to try to help myself LOL. The girl who finally helped us and was finishing my transaction was still carrying a convo with her other co worker that just clocked in. Unpleasant and unprofessional. Macy’s please stop hiring just anyone

I had to wait a half hour on one line because the cashier was having a hard time giving the customer up front the discount he received from buying some shirts. Shouldn’t be difficult when you have a computer that calculates all the percentages.

Macy’s needs to invest in their aging stores. Dirty restrooms. Shoes are everywhere in women’s shoes.

Avoid the Men’s Fragrance area like the plague!!! These are the Pushiest, Rudest, Unknowledgeable, Bunch of women I have EVER had to deal with! How these people are employed with MACYS is beyond me, They are there to make commission off of you and that is IT, these women could care less about customer service and what you want or what you need, They talk over you and push their own agenda on you rather than give you what YOU want and Once they get THEIR sale they Drop you faster than you can blink your eyes. Oh, and You WILL receive dirty looks and they WILL talk about you in Armenian wether you buy something or not… I actually Returned what I bought at the BURBANK store and re purchased it elsewhere just so that rude woman would NOT get the sale. haha! SERIOUSLY THOUGH, Avoid this place… I will Never step foot in that horrible fragrance counter again.

Worst customer service I’ve experienced in my entire life. This one is directed to a cashier named «maggy» working in the woman’s section near a fitting room. I had a horrible personal experience with her today where I asked her a simple question and for help regarding the fitting room. Lazy, rude, and un willing to help. Why is she working? Fire her immediately !!! There are other more deserving people that can do her job 100 times better. Part of your damn job is customer service and this rude miserable pathetic excuse of customer service made my shopping experience at this store awful.

Cindy who works in the purse department is great! Helped me out a lot with buying a gift for my girlfriend. Also, a bitchy customer was very rude to her & Cindy was super professional about it/​gave no attitude back.

I am writing this review only to recognize the tremendous and outstanding customer service by an employee, Reginald. He went out of his way and spent a long time to find the shoes I wanted. He went in about 4 – 5 times bringing different variety so willingly. If only shoe shopping was this pleasant and easy all the time. Thank you and I hope to come across such great service again, it really means a lot! :)

Walked through this store FOUR times and no one would even say hi or genuinely smile my way. I worked at Macy’s for five years so I know they teach every store to acknowledge everyone who walks past…
FOUR TIMES. I told my mom to not buy anything from a store that pretends my black skin is invisible.

Macy’s, your service has
rapidly that I’m amazed that you can continue to recruit so many employees who have no clue about customer service. All that seems to matter is that they sign up people for the Thanks for Sharing program or a credit card

Rude associates!!! Felt unwelcomed in this store. My girlfriend felt the same way. The only good thing was that we got her watch sized.

I came to simply size my watch and had the worst experience at this Macy’s. Rudest associate’s ever! They do not know what customer service is. Felt very unwelcome. I’ve been to hundreds of Macy’s and have never felt the way I did tonight. Definitely will never come back.

I went to this location because it is near my gym and I had a voucher/​credit that was about to expire. I normally go to the location in Century City. My review is based mainly on my experience at the Clinique counter. The lady behind the counter was not very interested in helping me or answering my questions. Skincare products can be confusing so I had questions to make sure i was purchasing the correct item. She rushed me and was not well informed about the products. She ended up telling me to take the wrong night cream and I had to go back to the Century City location where they were more than happy to exchange it for me after making sure they found the right product for me.
After that I went to look at clothing and again I was faced with the same problem of having trouble getting the attention of sales associates to answer questions. Maybe I didn’t look like «Macy’s Material» in my gym clothes after a BodyCombat class. I’ll try to look nice the next time I go there.
On the plus side the store has free garage parking. It did not seem too busy so you will not be fighting crowds.

What an El Dumpo. Clothes were out of place everywhere. Everything was in such disarray. This place did not look like a department store. More like a high-​end Walmart. Sorry Macy’s. You were one of my goto spots for many years. But this visit compelled me to not only post a review but also to reevaluate the stores I frequent for my wardrobe purchases.

I went in to return some items and the lady in the coat department told me I needed to go to two other departments to make the returns. She was apologetic, (though she didn’t need to be, it was just their policy), and she even gave me easy directions to the other two departments. After she returned the coat I bought she offered to staple the return receipt to the original receipt. I like staying organized so that was appreciated! Nice, friendly cashier!
I wandered over to the shoe department and waited at an empty counter. After about a minute a cashier from the other counter in the shoe department scurried over and said that the counter I was waiting at was closed. He guided me to his counter and helped me promptly with my shoe return. I told him I was oblivious about the counter being closed and I appreciated that he found me at the empty counter! Great service and nice guy!
But then I had the watch to return. I went to the counter where the watches were and the woman began to return my watch. After a little while she seemed to be having difficulty with it. Then she raised her voice and began to snap at me. She ripped off the return receipt from the coat that the other cashier had stapled on and she slapped it down on the counter causing a scene while claiming that the watch had already been returned. I calmly tried to get a sentence out to explain that the other cashier must’ve accidentally returned the watch instead of a coat I had just returned, but she kept interrupting me so I couldn’t even say it. I tried to ask if she could call over to the other department, but she interrupted me and exclaimed, «THIS is the receipt!» Then she said in an upset tone that I had given her the wrong receipt, but the receipt was in her hand!
Basically she had the receipt the entire time, but she attempted to set me straight about the receipts just to cover up the fact that she wasn’t able to read the receipt properly to begin with. I just shut up and took it so I could get the heck out of there ASAP. Thanks for blaming me for making no mistakes instead of just taking responsibility for making a mistake. You won’t find me at that watch counter again anytime soon. The coat and shoe departments seem welcoming though, lol…

BACKGROUND:
Macy’s, established in 1858, is the Great American Department Store — an iconic retailing brand with over 740 stores operating coast-​to-​coast and online. Macy’s in Burbank offers a first class selection top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy’s has a wide variety of housewares, gifts and furniture. Plan your visit to Macy’s Burbank Town Center in Burbank, CA today!
STATS:
Monday — Friday: 10:00am — 9:00pm
Saturday: 10:00am — 8:00pm
Sunday: 11:00am — 7:00pm
Free structure parking
Metro & Metrolink adjacent
Bike parking available
Route 12 via Glendale’s Beeline
EXPERIENCE:
This Macy’s is much like other Macy’s just on a smaller scale with friendly and helpful employees. It may not extend all the upscale designers that some of the larger Macy’s do, they do have items compared to the median income of the metropolis.
I like coming here out of convenience and easiness of shopping. There are rarely large crowds and long lines, so finding and making purchases can be quick and easy.
Looking at the pictures of the shoe department can be a bit uneasy to the untrained shopper. Thankfully Rachael B. noted day and time of her posted pictures. The trained shopper knows pics like that are typical of any department store on sale day, irrespective of time of day. Don’t let that deter you from checking out this Macy’s, just choose your shopping days carefully.