MAC Cosmetics

The short version: dishonest, rude, incompetent, unkind.
I had one good experience here picking out an eyeshadow, so I had my guard down when I went shopping for a liquid eyeliner pen.
Aristotle aggressively tried to sell me on their new mineral foundation, even though I was holding a Clinique bag with their foundation for rosacea that I had bought five minutes earlier.
He insisted that this product was perfect for me, that it was matte and specially formulated for sensitive oily skin like mine.
At this point, I demurred and said, «if you can show me how to apply a winged eyeliner, I will just buy some right now.»
Then he solemnly swore up-​and-​down that there was a makeup class up where they would teach eye makeup application. All I had to do was buy their new mineral makeup.
It was a giant clump of bald-​faced lies. I was way too trusting.
So after I paid a sitter to attend this makeup class, and paid for the foundation, the class was a total bust.
It started 40 minutes late (remember I paid to be there). It was just a basic, all-​over application class. They were not teaching liquid liner. I raised my hand and asked for help. Aristotle said to the class «yeah, she REALLY wants that eyeliner,» like it was a joke at my expense. At the end of the class, there were not even take-​home samples. At the end, they brought in the cashiers and asked the class to give them a big round of applause before they lined us up like cattle and aggressively pushed more products on us.
Then I was allowed the honor of paying for this magic foundation, which burned my skin and went on super-​shiny.
They refused to give me a refund.
The manager, when I tried to tell her how Aristole had essentially scammed me for the commission, just shrugged.
Do MAC employees get tenure, like college professors? Can they only get fired if they pull a Full Cosby on a customer?
Because I pass Aristotle whenever I visit that Macy’s.

So I went in to get my make-​up done, worst mistake ever. I rather go to actual make-​up artist who just uses MAC Cosmetics vs these sales people. The lack of knowledge is disturbing you can not give everyone the smokey eye look and think your an artist. An artist is suppose to look at your face and have a vision, your face should be a clean canvas and with all these beautiful pigmented cosmetics you should be able to as creative as can be.
I waited to be assisted for about 10 to 15 minutes and when I was finally asked if I needed help the sales associate made the worst face, when I said I came in to get my makeup done. Clearly I should have gotten the point, but instead continued to allow her to seat me in the chair. When she done I looked in the mirror and was super upset.
I still made a big purchase that day, but washed my face as soon as I got home. I will not judge the cosmetic line due to their sales associates, but I was extremely upset with the outcome. I will continue to buy MAC products just never get anything done at this particular location not even purchases.
I usually go to an actual MAC store not one located in a Macy’s, but since I am a Burbank resident it was more of a connivence. Never again.

Never had a problem coming here. Employees here are friendly & know what they are doing. They do get busy at times because they are located in the center of the makeup department so there are crowds of people. So my suggestion is shop during the week if you’re claustrophobic or impatient! Less people

Seriously the worst customer service ever. You could tell who has worked there longest because they are the ones that give the worst service, but are still employed. The newer artists are the ones that are the most helpful — always with a smile on their face. If I stop by this counter on my lunch, and I see the usual artists there, I don’t even bother purchasing what I need or browsing. Management of this location needs to get it together.

I went there on a Tuesday evening around 830pm two girls were at the register and the one I had to ask to help me was very rude horrible customer service she showed me one shade of the counselor that I had asked for and walked away! Needs customer service skills! Because of how useless she was I didn’t purchase the counselor!

Unfortunately I decided to come here and what shocked me is that this particular place @ Macy’s has bad reviews.
So I got here looking for a specific product
(MAC concelear) since you have to ask them which product you’d like and they will give it to you.
This tall girl with glasses, tattoos with blue/​black dread falls had a total weird vibe. She was the first one to suppostly
” help me «. She made me feel uncomfortable. I could tell she hated to be there simply fact her behavior. She said — «if I needed help?» and I responded with a smile where’s your Long wear concealer and she just responded here and left, leaving me hanging.
Ummm, hello! there’s so many choices. So I assume it was the big bottles ones because those were the ones that she pointed at.
Until… finally this girl came to my rescue and she was totally cool and she actually showed me where was the concealers which they were twice as small.
They weren’t even the ones the other mean girl pointed at.
I left happy with my product but I’m not coming back here.
I just don’t want to loose my cool.: /

I just spoke to a Giselle over the phone to enquire about getting my make up done for a wedding. I was met with a snarky rude response. Pretty much told me they were all booked for that day (wedding is in a month). I call bullshit! I have always bought all my make up needs at this Mac store but after such the rude horrible customer service I will take my business elsewhere.

Natasha has made me feel beautiful again. As I have been aging, I have found that putting on dramatic eye make up styles have become rather challenging at best. However, Natasha took the time to teach me how to work with different make up brushes. She helped me choose colors that worked to bringout my eyes and not my wrinkles. The surprise pink magenta lipstick stay on color she choose was just the right change I didn’t know that I needed. I worried that it maybe too bright. Natasha asked for a second opinion from another Mac makeup who loved the color. I liked that she comfortable enough to ask for a second opinion. As I walked out the store I could tell that the lipstick livened up my face and made me feel younger. The compliments and seconds looks added a smile to my face. I definitely will come back and ask for Natasha.-

Just came in to spend a pretty penny only to met with barely an acknowledgement. The other reviews are spot on about their customer service. Luckily, I don’t need the girls help because I’ve been a long time MAC purchaser and have narrowed down my needs over the years.
So, thanks anyways, girl-​with-​the-​flower sticking straight out of her head ala Lana Del Rey who is more concerned with dancing to Britney Spears and playing DJ then helping me with my purchase. The only reason I gave this A STAR is the other gal at least had a smile and therefore potential to NOT make this MAC seem as if it were an afterthought after the mall was built.
I think I’ll take my hard earned money and business to the number of other amazing MACs whose employees don’t act as if you just walked into their living room. This is YOUR job, isn’t it? As the great Abraham Lincoln said, «Whatever you are, be a good one.»

Came in needing some stocking stuffer extras for someone awesome in my life but only knowing she used Mac products but had no idea. That’s when Bettie steps in to save the day! Her service was so awesome and recommendations made sense. even to me. knowing nothing of make up but I described the person and her appearance, a style, and personality and made recommendations. she hit on Brave lipstick, ruby woo lipstick, whirl lipliner, soar lipliner, heroine lipstick, nightmoth lipliner, sin lipstick, diva lipstick. all of them were a hit! Bettie made the interaction fun and not intimidating or embarrassing. great customer service, she gets 5 stars! Thanks Bettie.

Horrible customer service ! Took about 15 mins to get aknowledged asked to
Get the lipsticks cleaned so I can try them on and lady gave me a lot of additude. Then when I finally get helped she stopped in the middle and started to help another costumer and blew me off! I had to leave and go to another store! Never going there again! Super rude

If you are going to the MAC at Macy’s, make sure to visit Danielle S. She is so friendly and patient when you have lots of questions about shades etc… She is not snobby like a lot of other girls who work the MAC counters. I will definitely be visiting her again when I need to restock.

If I could give them 0 stars I would. Very unprofessional. Called well in advance for a makeup appointment for a wedding. I am not from the area, hence why I coordinated in advance. Get to my appointment well in advance and they say I’m not in the book. Waiting waiting waiting. Manager has to come out and says you aren’t in the books. Show them my phone call history and they say that isn’t enough to prove a point. Very rude. Stay away!!!

This location is smaller than your typical department store MAC Cosmetics. It is located on the 2^nd floor, right by the escalator.
I prefer to come here during the weekday when it isn’t busy. The MAC artists are more likely be more attentive to what you’re looking for. If you come on a busy day, forget it. If you want to get in and out of the store quickly, write down what you need on a Post-​It (not your cellphone) and hand it to the sales girl.
Every time I’ve come here, they’re always genuinely sweet and very helpful.