Burlington Coat Factory

The store, in general, was hard to navigate and was a messy and disheveled. I was further disappointed in the boys’ section. Many of the paired-​up outfits were missing pants or shirts. I was eventually able to make purchases at a bargain, which is what I came for, but the selection and presentation of the store was very disappointing.

There were only 2 cashiers in the register. One was a manager, and looked angry (even gave the customers the stink eye). So I decided to just drop everything and walk away. This happened about 2 weeks ago, around 4 – 6 p.m.
Their prices and merchandise are ok. Ross is cheaper, but Burlington is much more organized.

BEST location for Burlington, or at least one of the top. I go to the one in Inglewood and also this one and I really don’t know which is better, but selection wise, they’re both really great. I am glad the other former reviewers don’t see it that way, so more stuff for me.
Like anything, you just have to look and find what you like. I know which areas to go to that speak to me and I stock up like crazy.
I have a few items on hold here. Since I tend to buy in bulk, I put it on layaway and am going to buy and pick up my stuff way before the deadline. I just like the option that it gives me because I do find many things that are just unique and catches my style.
All I know is I have found some really hot pieces here… and I am looking forward to flaunting it to the right people in my life! =)

I love this place! Great deals on clothing, HomeGoods, pet supplies, and kitchenware. Tons of parking and easy access to the mall.

While not the nicest location, they did have a great selection when I came here to get some some shirts for my son.
He found a huge stack he liked, each under $ 10 for descent name brands and good quality.
Two stories with a huge parking garage and entrance to the mall, makes this an easy shopping stop while in the area.
While I do not like the clothes for women, it’s a great spot to shop for kids and even my husband find things here from time to time, can’t beat the prices.

This store is organized and clean. It’s not as good of a variety of of the active wear and accessories as I was hoping for. I went for the women’s heart health day that I was emailed about and had my blood pressure and BMI taken. Then I shopped a bit. The employees were friendly.

They had no coats! Im told they ran out! How does that happen in LA?
The selection was so small, I could have gone to Ross. They suck.

There are NO COATS! Silly me, went looking for a coat at this gigantic store called COAT factory, and there were literally about 12 women’s coats total. No exaggeration.

Hire more cashiers ! I find great stuff at great prices then I’m half tempted to put it all back. The lines don’t have to be that slow. Hire more staff.

It’s taken awhile but i feel if i don’t let someone know then it’ll happen to them. I used to love coming to this store, but that all changed. I put something away on lay away to get but realized i didn’t need one of the items. As i went to ask if I can return that item, i was told no. When I asked why, they told me that I was told about their return policy in regards to lay away merchandise at the time i put it on lay away. When i first put it on lay away I wasn’t told of the return policy. So as i politely asked the cashier, Amy which by the way, she was very helpful to me throughout this whole fiasco, if i can speak to a manager, she didn’t hesitate to get someone.
As soon as the manager showed, i believe her name was Nancy, I told her the situation and all she said was no i cannot do anything about it. I asked her for an exception because of what happened, and in the middle of my explanation she still said directly, no. I wasn’t making a big deal about it all but for a manager to just be rude and say no we’re not going to help you because you didn’t listen is pretty ridiculous.
Store looked great, employees are very helpful, management however, that lady is the reason why she lost my business with this store or company forever.

What a great store prices are great everything is great food selection the store statesman lot of money this is my new store to go to get my suits Store great customer service personnel is awesome

Ummm I don’t know if anyone knows but this place sucks it’s disgusting in there, I’ve been shopping at this location for a while and let me tell you, the girls there are really impolite and rude and they gave me bad stares when I was shopping around, then after that I was by the section close to their restroom area and they were so loud I could hear them from where I was, I mean the place was deserted anyways but wow and then all their supervisors and managers are running around like animals with their head chopped up, I mean come one what happens to the quality of customer service. If I could I would give this place a –100. I believe the manager which I spoke to was called tiffany and I’m sorry but she was standing around talking to the girls like if it was a party I mean are you serious I’m so done with this place. Very disapointed

We have been here 3 times. The first was an accident, looking for the mall and it was new. Found 3 outfits for work and shoes. 2^nd time for the bf who found belts and work shirts for under $ 30. This last time the BEST! I had been online and to several stores trying to find several home items, but mostly funiture. Last stop was Burlington, on a fluke to exit the mall, and we found EVERYTHING! all at the best prices. I am sooo pleased (and that is not an easy feat). Never again will i waste hours of my weekend all over and going straight to this store. Awesome service as well!

I always find something here. They have great bargains.
I check it out weekly since they seem to get new items all the time.

This store has lots if great deals, the stuff isn’t always as helpful as they should be, but at times I have been surprised by the great deals in some merchandising, this is one of those places where if you Digg you’ll find a nice buy!

I’ve been here a few times looking for coats and I never find anything cute or semi-​decent to even try on and I’m an average size. The name of the business makes it sound like they have a good stock of coats, but it doesn’t seem to be the case at this location.

I went to this store for a pair of shoes and walk out the door without anything I wear a size 8 and everything I saw in my size was not worth it or the shoe look very cheap I look every where for a sale person I was unsuccessful finding one customer service in the shoe department is the worst.

This place needs a good review because this is the CLEANEST and MOST ORGANIZED Burlington I have been too.
Recent Finds
–Juicy Couture Wallets -$ 20
–Big Buddha Handbags-​$ 40
–Maxi Dresses for Summer$ 6-​$ 13
–Jewelry
–Located in Burbank Town Center
–Entrances on uppermost or middle level.
–Customer Service has ALWAys been Great

A week before Christmas and there are only two cashiers open.
Most of the packaging/​items are damaged/​open.
Only here would you see a life sized, African American leopard print wearing Santa Claus statue.
This place is fabulously ghetto. You can get so many things here for a good deal, you just have to wade through the mess. I got a salad spinner for under $ 20 for the White Elephant at work.
Every time I wander through here, I see something of interest. Worth exploring if you are in the neighborhood.

It almost seems like false advertising. What Happen to all the coats? Very poor selection of coats. Now the store seems loaded with toys, junk, baby clothes, and knick knacks.
It is worse than a Ross store.
Parking-​Plenty! Located in a Mall
The selection was so bad, I gave up looking!