Sears

Literally the WORST customer service experience I have ever had. The sales representatives gave me conflicting information. I got hung up on several times when I was following up with purchase. They gave me a delivery window which they charged extra for and then never showed up. Then when I called back to complain they put me on hold and never came back. DO NOT SHOP HERE! Pacific Sales is much better.

Sears. Please do what old things do and go pass away. Your appliances and your service are pure S@@@.

The sales person was very nice and friendly, gave a lot opinions and suggestions over different kinds.

Only one register open in the entire 2^nd floor, a line of 10 people, and the inconsiderate woman working the register kept trying to upsell people on applying for credit cards.
Ended up leaving after waiting 15 minutes with only two people ahead of me because of this practice. I get it if employees get bonuses for signing people up; but don’t do it at the expense of a customer who actually wants to buy something.

The items are pretty good but the customer service is horrible. They were trying to rip me off and keep my money for a return, they also took away all the points I had earned before my purchase. We had to deal with them for 45 minutes. The manager Sonya, didn’t know how to do basic math to figure out the refund. Annoying. Not shopping at this one again.

Sears stores in general, and the Burbank store in particular, look shabby, are disorganized and lack in customer service. Shopping for kitchen appliances, I stopped at this Sears and after searching for several minutes, located a salesperson in the appliance section. He informed me that he couldn’t help me because his shift was up and he had to leave. If he stayed to help me, he would get «in trouble.» When I asked if there was someone else to help me, he said that the person wasn’t in yet and he didn’t know when she would be in. I was absolutely stunned that Sears would treat a customer this way. Worse customer service ever. If I could give less than 1 star I would. I took my business to Best Buy where the customer service was not that much better but at least there was a person to help me.

Don’t shop at Sears. Worst customer service. More like no customer service. Never showed up for my appointment and no apologies.

For the love of god, if you care about your life, time, and sanity do not buy anything from Sears. Especially not a major appliance. Service dept. is the absolute worst!

Alan and Sonia in the shoe and men clothing department helped out so much. Alan was amazing and went above and beyond to help my fiancé buy some boots !! Went in 4−22−15 and made us comfortable and welcomed !!

Patience is a VIRTUE! I knew going into Sears I was going to need to be patient, I was buying 4 appliances and with the amazing promotion going on; I needed help!
I recently moved so time was essence as I sat with nothing, can’t do wash or cook in an imaginary kitchen:) I cook! I had Adrian, Maria, William, Sonya the manager, and a manager off duty: I lucked out.
Don’t hesitate to shop here, I drove a lil further to this location after reading reviews on my area, and the extra miles were worth it. Go in with a great attitude and this staff is capable and knowledgable.
Thanks and I can’t wait for delivery!

I always find a good deal here for my boys. Cloths are good quality and reasonable prices. Ya I do agree with others they should have more employees on the floor especially Friday and Saturday. Busy days at the mall.

Maureen is awesome. We came here today to just check out something for a friend. We ended up meeting Maureen who was awesome! Great customer service awesome personality. She should be store manager if she is not. Heed my words. She should be managing her own store at least in the jewelry area. She is awesome!!! Came here again to get another gift from her!!!

Sears is an American icon that has seen better days. It was once the largest retailer in the country, but now it is a shell of its former self. If you walk into the store, you can see why.
At some point in the 70s and 80s, Sears stopped investing in its stores. They became complacent, they felt that they were at the top and there was no need to spend money. Their stores went downhill from there. This store is disorganized and cluttered, and staff don’t seem to care.
You can still get good bargains at this store, if you look for items on sale. Don’t go in expecting too much, and you may be pleasantly surprised.

The cashiers are so busy trying to sign people up for credit cards and there rewards program that it takes over 20 mins to pay for your items. Come on people!

Appliance delivery was horrible, horrible, horrible. I paid the extra to get down to a five hour delivery window (!?); they couldn’t come even close to that. In addition, no one could help me — no one knew where the driver was, or when he’d be there. They said they would send the driver a message for the driver to call; never did. Finally, a couple hours later (when I really needed to be somewhere else); the driver showed up. Not a Sears labeled truck, everything is dirty, crew is dirty and rude (and clearly doesn’t want to actually make the delivery.) They couldn’t do the delivery without messing up clean carpet, so I declined and will get my appliances elsewhere.
I used to like Sears, but this is awful.

Do not get a credit card from Sears. I did. I got scammed by the cashier who said there was no annual fees then all the sudden I have annual fees of $ 49.00. She said to come back and cancel and when I did she said you have to come back again because «it’s not time» Whatever that means.
Now I have a late fee on the annual fee which she told me I would not have in the first place. Sears… go out of business please.

Do not EVER buy anything that requires delivery from Sears if you want to get it in time. I purchased a couch set and asked for it to come unassembled and to be assembled on site. The sales clerk promised it will be assembled at my house. I was rescheduled 5 times on the same reason that because it needs to be assembled on site. I have never had to deal with so much inefficiency. If you need time to assemble, schedule me one time when you can! Do not keep rescheduling me for the next day at 7 to 9am and cancel last minute without even a phone call. Absolutely ridiculous. I m filing a complain with the BBB. This has cost me valuable sleep and wasted my time.
A company with no logistical efficiency should go bankrupt very very soon.

5 out of 5 stars!
Great Sales

There’s a huge sale going on. Everything is upto 70% off check it out. The lady at the register looked like the queen of accessories. But she was the sweetest person. She suggested me to get their membership card which saved me extra money. (not credit card) I usually don’t shop here but happened to walk in. Check out the deals.:)
–Fitting Rooms were clean.
–Everything organized.
–Helpful sales associates
Located on 2^nd and 3^rd Floor!

I was in dire need for a new mattress. I wake up every morning with back aches! So i decided to shop for beds and decided to stop by sears for any good deals. I was helped by a friendly associate, Ignacio, who was very patient with me and explained all the details of the different mattresses they provided. I ended up purchasing the sealy optimum memory foam mattress, which I immediately fell in love with. The mattress itself was a bit pricey… but you get what you paid for, and I couldn’t wait for it to get delivered.
I was told that my mattress won’t be coming in until June 16^th. A couple days before shipping day I get a call from sears saying it won’t be delivered for another week. Kinda got irritated, but I guess I can wait for another week. One week passes and they call me again to let me know my bed won’t be available for another week!!! Ummm. NO! If I am paying for almost 2k for a mattress, they better ship my mattress when they said they were supposed to. F*k that! I want my refund!!! Lady on the other line was trying to get me to change my mind by giving me a $ 100 gift certificate to sears. forget the $ 100 G.C. give me the mattress half off and maybe i will reconsider. They say no, and i say no Thanks, give me my money back!
So then, Ignacio, who was the sales associate at sears, called me and left me a voice mail 2 times! Never responded. Next day, he calls again, but calls my house. Still I never responded. The day after he calls me again on my cell… like Wtf!!! You are starting to look like a desperate boyfriend. Get the hint that I am no longer interested with your services.
For anyone who knows me… I am one impatient person. They made me wait waaaaaaay too long! They were lucky I even agreed waiting on another week. But they expect me to wait for 3 weeks?! GET THE F**k OUTTA HERE! AAAAGH! I’m so livid just thinking about it.
I expect my refund by friday… you hear me sears!!! BY FRIDAY!!! or bet I’m taking your asses to court for ripping me off like that!