Eye Care & Vision Associates LLP

The staff were all friendly and helpful.

The doctors are lovely. Unfortunately the optical boutique associate with the doctors have great variability in the staff they higher. Oppose to medical professionals, they reflects a bait and switch car salesman mentality. Buyer be ware. Hidden charges, additional fees for services that are not revealed on the spot. Contact lens“fittings” have an additional charge. Discussions of dissatisfaction are met with rude condescending remarks that reinforce the need to enquire about their fine print.

Wonderful, patient service and I did not feel like they were up selling me. Even though I took a long time choosing frames and asked many questions, Steven was extremely attentive and accommodating to my needs. He gave me some daily contacts to try on while I was choosing frames because I wore my glasses there. Very kind and personable staff. Would recommend highly.

I recently used their optical department and was incredibly pleased with Stephen’s help and great attitude.
In addition, they have a wide assortment of frames.

I’ve been coming to ECVA for about 4 years now, for my once-​a-​year check-​up. The staff is friendly enough, and they’ve always gotten me in and out very quickly. Dr. Hammersmith is pleasant, though not chit-​chatty, and respects your time. My only complaint with the eye care office is that you don’t get a reminder about coming in for a check-​up. There are enough things to keep track of in life, and it would be nice to get a reminder to schedule an appointment.
Now for the optical shop. It’s very chic and recently been renovated and enlarged. The prices are high, but you will find the designer names. I have never ordered glasses from them, for two main reasons:
1) prices are too high. Warby Parker online is just fine with me. I don’t need Calvin Klein or Fendi glasses. Waste of money.
2) The staff has always been a little pushy. I agree with the other reviewer’s comments about them trying to up-​sell. They also gave me significant attitude when I asked for my contacts prescription. In this case, the doctors office sent it right over to the optical shop without giving me a copy. Granted, they knew I was going to shop elsewhere, but they guaranteed me not buying from them by giving me attitude.
All in all, I will be on the hunt for a new optometrist as they ECVA feels cold and pushy to me.

excellent eye care office. all the doctors are extremely helpful and polite.
the eye ware employees are very helpful when it comes to picking out frames or getting new contacts.
the new redevelopment of the building adds a real business to the elmwood area!

This is a review for the optical shop, which is technically at 930 Elmwood but it is all in the same building. Give yourself an extra minute before any appointment in this building because you are likely to walk in the wrong door the first time.
I went here to get an updated prescription to go in already existing frames. Folks were very nice, but like many optical stores really try to upsell you on all the additional things you should be getting on your lenses (UV, polarization, polycarbonate, etc.). As I was just getting sunglasses, I felt no need to go crazy and said I just wanted basic plastic glasses.
They convinced me that I should get polycarbonate (and pay more for it) because that is what I had in the glasses I was bringing in. Well it ends up they were wrong about that. The lenses I had were just plastic. It also ends up that polycarbonate lenses don’t get as dark as plastic, so when I went to pick my glasses up I was surprised at how light the tint was. They took them back and it took another week to get them darker.
Now I have nice dark sunglasses. Whew, finally.
The people who work here are pretty nice and I have never had to wait very long. Their prices seem standard, but their inventory of frames is a bit thin.
It would also be good if they had extended hours at least one day a week or maybe some weekend hours. There was no way for me to pick up my glasses without leaving work early.