Brownstone Maids

literally the worst company I’ve ever dealt with. bought a Groupon, booked a cleaning appointment and they never showed up.

I have a pack of three cleaning sessions from group on. The first time they were 2 hours late. Yesterday they were a no-​show, and I left 3 messages. They contacted me and rescheduled for today, where they are now 30 minutes late. If you value your time at all, don’t even bother with the headache of dealing with this horrible, unreliable business.

I’ve been waiting 45 minutes for the appointment and no one has shown up. I have called several times and only get the answering machine.
Never use this service– absolutely absurd. I bought the deal off Groupon.

Got this service via a Groupon and I can’t think about an appropriate term to describe it… Terrible? unprofessional? Unreliable? all of them and much more, would not even take them again if THEY pay me!
Got a «three times 2hr package» and
1.) ok — not great, not bad, moderate
2.) TERRIBLE — at least the person came on time, but I had to point out to here about 15 times what needs to be cleaned, showing her HOW to clean and — even though she stayed 4 instead of 2 hours — the place was less clean than if I would have done one hour of cleaning myself… and I needed to supervise her most of the time anyway!
3.) nobody arrived. After calling 2 times and asking what happens… well the person fell sick but nobody was able to communicate ANYTHING… rescheduled for the next day
4.) nobody arrived — person supposedly went to a wrong address. How is that possible?
so i just scheduled two appointments where nobody showed up and I wasted my time… so let’s see what happens the fifth time when they come again… maybe… can’t be sure of them actually showing up!

Do not use them.
Had a cleaning a few weeks ago, and it was terrible. First and last time I will use Brownstone.
First, she didn’t arrive on time. My appointment was rescheduled for 4PM and at 3:10 I get a call from her saying she’s at my apt. Interesting. Luckily, I was around the corner and was able to rush home and meet her. On to the cleaning. She spent two hours (the time I had scheduled her for) cleaning the bathroom, kitchen and doing the floors. After I paid her and she left, I took a look around and this is what I found:
The kitchen: none of the drawers were cleaned. The burners still had burnt food stuck to them. Cabinets had not been touched.
The floors: where do I begin?! I took a Swiffer over the floor to see if they were clean. They were FILTHY. It took me 10 (literally) Swiffer sheets to get the floors clean. Seems like she just poured liquid on the floor and moved dirt around. Awesome.
I ended up having to entirely re-​do the job she did, if you could even call it that. I scrubbed the floors (dry and wet Swiffer plus vacuuming) cleaned the kitchen, cleaned the bathtub, cleaned around the toilet; basically everything she should have done. Was I expecting a sparkling clean apartment from top to bottom in just two hours? No. But I was expecting that the areas she did tackle, would be cleaned appropriately. I could have saved the $ 40 and done a better job myself.
Do NOT be fooled by the «deals» on Groupon/​Living Social. I can guarantee your money will be better spent ANYWHERE else.
PS: Sent a note to the company letting them know about my experience, and have yet to hear from them one week later.

Our apt looks fantastic! Thanks to Vanessa… She did a wonderful job, she showed up on time and on top of it she was very pleasant and efficient. I was a bit apprehensive about using them due to some of the Unilocal feedback, but they were able to fit me in so I took a chance.
And let me tell you, they exceeded my expectations. I will definitely be using Brownstone Maids in the future and I highly recommend them.

I’ve used Brownstone four times and have always had a great outcome. Priced fairly and quick/efficient…also very good customer service. They even came back after carpet cleaning needed additional attention. I would recommend

I’m bumping them up a star for their excellent customer service. The president of the company reached out to me and apologized for my lousy experience. He asked for a second chance, which I truly believe in. So, I plan to review again with fresh eyes in the next couple weeks.

I’m the kind of guy that will take negative reviews with a grain of salt, particularly with services like cleaners, movers, etc. I feel like it’s tougher to find truly objective reviews when you’re dealing with businesses that don’t need to live up to one’s (often high) expectations at the dinner table; they need to send someone to a customer’s home, on time, and have them perform adequately. With that in mind, I decided to give these folks a chance.
I was disappointed when 10 minutes before the scheduled appointment, the maid called me to tell me she would be about an hour late. In her defense, this appointment was scheduled with less than 24 hours notice, but I was in the middle of a big move between neighborhoods, so that hour did set me back a little bit. I called this company, and the owner was apologetic and took steps to make the situation right. That’s all one can really ask for in a situation like this… sh** happens to everyone; what really makes me want to go back to a company is how they deal with their own mistakes.
When the maid arrived, she herself was apologetic for her tardiness and got straight to work. The apartment was empty at that point, so she just had to clean the floors, kitchen, and bathroom. I stayed there for about 45 minutes clearing out the last of my belongings, then I went to my new apartment to unpack.
I came back to the apartment right at the very end of her three-​hour window (I meant to come back earlier but got held up) to find the maid walking out my front door. She apologized to me because she didn’t have time to vacuum my stair case. I was disappointed to hear that at first, but when I went upstairs to check out her work, I understood why.
The job she did was outstanding. My apartment wasn’t exactly a pig sty, but there was plenty of work to be done, and to be honest, she did a better job than I expected. Everything was pretty much spotless.
All in all, I’d say these folks are worth a shot if they can produce results like I saw last night. I’m not denying the validity of some of the horror stories recounted here on Unilocal,but I do feel it’s necessary to point out that it’s not ALL bad! Next time I move apartments I’ll likely call these folks again; it does take a lot of the stress out of the moving process to know that you can leave your apartment pristine without worrying too much about it yourself.

horrible! Arrived 35 minutes late and left early! A shoddy job at best. Bathrooms were well cleaned but they didn’t clean under the couch or even (this sounds impossible!) make the bed. I feel cheated!

Terrible.
Purchased a Groupon which should have been so cheap it was hard to lose, but ended up costing me more time than it saved. The cleaners were variable quality (from fine to good), but the co-​ordination is terrible. Often late /​no show, hard to even schedule an appointment, impossible to get someone to call you back.
I also know from talking to the cleaner that Brownstone seem to have some trouble in actually paying their staff. Potentially this could be a route cause for the poor cleaning some people have reported.
If you rate your own time at $ 10 an hour or more, you risk loosing money on this.

I found a deal on groupon for a 2 hour maid service for $ 29. My apartment is super tiny so I figured 2 hours was all I needed (my mother uses a maid service and in 2 hours they do her whole house).
They called to confirm the service 2 days in advance so I thought we were all set. I woke up the morning of with a voicemail from them. I called them back and they said she might be a little late because I didn’t confirm (even though I did!). She was over an hour late… I found her wandering the street looking for the place.
I showed her around the place and stated that I would like her to do the bathroom, floors, surfaces, make the bed and (if she had time) straighten up the shoes in my closet. I left her a $ 20 tip.
I decided to come back after 2 hours just to make sure she didn’t duck out early. She had cleaned the bathroom fairly well (though didn’t wipe down the shower doors), she didn’t do any of the surfaces or floors. I came in to her just finishing making my bed. She said she didn’t do my floors because I don’t have a mop (I use a swiffer wet), but on the website it says they bring their own supplies (and why didn’t she use the swiffer?). After she left I wiped down all the surfaces and straightened up my shoes (it took 15 minutes, if that).
I was really disappointed because on the website they go on and on about how thorough they are. It said they do all of the surfaces and clean behind and under furniture. She didn’t do any of that. She didn’t even dust! It’s not like I gave her a big apartment or a really messy place. I didn’t leave dishes in the sink… I really believe she did the bathroom, barely wiped down my stove top, took a long break, and then made the bed.
I feel like because I got it on groupon they treated me like I wasn’t a real client. I would NOT recommend them.

I would highly recommend using Brownstone; — they are polite, professional, trustworthy and do a great job! I’ve been using Brownstone once a week for about 18 months and have always found them to be a great investment for our family. We have pretty busy schedules and having an extra afternoon free instead of cleaning makes a huge difference!
We have always been pleased with our cleaner and our home after they have been for a visit. Brownstone is also very flexible regarding scheduling dates as my travel schedule normally changes at the last minute.
As per the last reviewer, I’m quite surprised by the first review. We’ve always had a great experience with them so unfortunately maybe they just had an one off incident. I would not hesitate to recommend using Brownstone to anyone.

I’ve been using Brownstone Maids service regularly for more than a year now, and have been thoroughly pleased with each session. Without exception, their cleaners have been professional, reliable, and have done a fantastic job. They are extremely accommodating with my schedule, and always prompt. I would highly recommend the service, and I’m shocked to see a negative review on here– seems likely it was a fluke.

I found a deal through «QueensMamas» $ 85 for 5 hours of cleaning.
After 4.5 hours and $ 85 we came home to a house that barely looked/​smelled any cleaner than we left it. The bathrooms were definitely cleaned. And thats about all that I can identify as definitely cleaned. The inside of the microwave oven was left dirty. Nothing was moved from shelves, counters, night tables, kitchen table, any horizontal surface. So I’m assuming that nothing was cleaned on any horizontal surface. Nothing looks particularly clean on any surface. Nothing was straightened — books, dvds, child’s toys, change… all of these things were sitting out — none of them touched or shifted in any way. Nothing lifted for vacuuming or dusting.
So I called the company to tell the owner that his cleaner didn’t do the job. The owner told me he’d talk to the cleaner and call me back. I haven’t heard back.
We don’t have a particularly dirty home. I have a regular cleaning person — but she is currently sick. I was looking for someone to fill in this week. Maybe the cleaner thought the place looked so clean that we wouldn’t notice?