White Glove Elite

After using individual maids who were unreliable and showed up on their schedule and not mine, I looked into Angie’s List and decided to try White Glove Elite. They are very professional and respond promptly to my emails. They didn’t have any problem with me providing a list of what I wanted done, including laundry. After a few tries, I found Cynthia G. who is an excellent cleaner. I love that after only a few times, she has figured out what I like and how to prepare my apartment for guests, and then how to clean when the guests leave. I appreciate that she thinks of extra things to do on her own, rather than following only the list she has. It is great to come home to a clean apartment after a vacation! I highly recommend them.

A friend recommended White Glove Elite whose very responsive administrative staff quickly processed our request & sent us an excellent cleaner, Linda Cordero. Linda is punctual, diligent, & easy to work with. We couldn’t be happier. We are very satisfied customers.

Rasheed did an amazing amount of work in just one afternoon. My whole experience with White Glove was easy, polite, and efficient. I look forward to having Rasheed come back again soon.

I have always been hesitant to engage a cleaning service in my home. When I finally took the leap, I contacted White Glove Elite. A friend of mine uses them and has raved about the service. Jerrod is an enthusiastic, conscientious professional. He is also quite good at what he does! My apartment is immaculate and places and crevices I didn’t even know existed, are also addressed. I highly recommend this service. The customer service is exceptional.

Hilda makes sure our apartment is spotless and Dorian keeps us uptodate with grocery deliveries, dry cleaning and ironing. We’re so glad to have found White Glove Elite

White Glove Elite’s cleaners have been cleaning my apartment for years. They are prompt, reliable, communicative and professional. And my place gets clean! Katrina, my current cleaner, is the best of a long line of cleaners I’ve been very happy with. Her attitude can be summed up in her favorite query: «what else can I do for you?» I couldn’t have been more pleased (or surprised) when recently, after accidentally breaking something in my kitchen, she showed up on her day off with a replacement.

a great, responsive company with great people. daniella has been cleaning our 4-​bedroom nyc apartment for a few months now, and we have no complaints. she is professional, flexible, positive and easy to be around — which is important since we work at home and are here a lot while she is cleaning. we’re also very happy with white glove — they let us know daniella would be away for the holidays several weeks in advance and offered to set up a replacement, and they really work to match their cleaners with your needs. if i could give 6 stars, i would!!!

I’ve used many cleaning services over the years, and now that I’ve tried White Glove Elite, I’ll never try another. Unlike a regular agency, they really know their cleaners and can recommend ones depending on your needs. I had one cleaner come to do a major cleaning after a few months had gone by without one, but another one for maintenance and making things look nice. They’re all great. The other thing I really like about White Glove Elite is how they treat their cleaners. They only take a small booking fee and give the cleaners the rest, so you know that they cleaners are making good money and are also happier than ones I’ve found at other services. I first tried this service because there are so many positive reviews of White Glove Elite on Unilocal – and now I know why. They are the real deal.

We’ve been using White Glove Elite on and off for years and a last year switched to having them come twice a month. I couldn’t be happier! Tania and Hyacintha are the best. They’re always on time, they’re always efficient, they’re always quick! And they couldn’t be sweeter. They understand without me saying anything and if I have a special request, it’s done! What more can you ask? I am TOTALLY happy with White Glove and recommend them highly!

White Glove Elite is amazing! very professional and very nice to work with. Hyacintha comes to my house every other week, and she does an amazing job! not only does she do a great job with the cleaning, but she is also great with my 2 year old and my dog! i highly recommend!

Recently used White Glove Elite based on a friend’s recommendation who has used them for years. My experience was great. They were easily to communicate with, accommodated my time & date, and Judit who cam to clean my home did everything I asked for with time to spare! Would very much recommend.

I recently used White Glove Elite as a recommendation from a friend. The woman who came to clean my home was nice and prompt. She did exactly what I asked her to do. I would highly recommend this company.

Since my last experience, I managed to find an email address and write my complaint to the company. I received a prompt response from the owner, Mr. Ireland who apologized for the bad experience I had and offered me a free 4-​hour cleaning session with one of their cleaning stars. I was impressed with his response, and attention to customer satisfaction alone, which is very rare these days. I took him up on the offer and cashed my credit in last week and I couldn’t be happier. The cleaner was phenomenal and I can FEEL the difference! I held back giving that last star as I find that the service is more expensive than what I am usually used to and I can’t afford to schedule a cleaner on a more regular basis at this cost but I am very happy with the results!

They used to have a guy working there who was also an actor, who did a stupendous job cleaning my place. Since he quit working there I have had no luck finding another conscientious employee there, I have tried a couple of times and both times they sent fat lazy women who wanted to clean my place with feather dusters (believe me, that was not sufficient). Not recommended any more.

Spring has rolled around yet again and yet again I have called White Glove to come and clean my apt. In addition to the bi-​monthly cleaning i use them for, four times a year they come in and do the heavy duty which in the end isn’t so heavy duty since they do such a great job!
I don’t always get the same cleaner but no matter who shows up in the end the job is done right, the apt smells clean and until they come again I do my best to keep it that way.

I have been using White Glove for many years. I started using them only occasionally, and every time i had a new cleaner they did an excellent job. There was always great follow through from the office to find out how everything went. Also there was never any pressure to rebook, just a simple reminder that they were there when we needed them. We ended up booking a regular cleaner with them, who now is like a member of the family. This is a great service.

I have used this service on and off. The service is very inconsistent. I have had one or two ladies who were excellent… and then suddenly they are not available. Then, you have to get used to someone else. Most of the workers had complaints about my cleaning products because they liked certain ones… ok, well, that means I had to run out and buy certain products so that the apt was cleaned properly (very strange).
Also, if you request someone, it takes the service 2 – 3 days to get back to you to see if they are available which is also annoying because by the time you need someone they usually aren’t available.

A friend recommended this housecleaning service to me when I first moved to NYC. I call them once every month to 2 months. We’ve gotten several different people, and the quality has been fairly consistent. Some have been more thorough than others, and we’ve had one subpar experience — the cleaning lady didn’t completely dust the place. They also call to follow up to see if you have any input or comments. In general, the employees have been polite and professional; a few have been brusque, but none have been outright rude. One or two have quipped that our apt looks like we clean it every 2 years, but I figure that’s my issue more than theirs…
A few things to note: Price used to be $ 22, but not it’s $ 25 per hour, with a minimum of 4 hours (so total of $ 100 minimum) + tip. I’ve found that 4 hours is enough for my entire apt (2 bedroom), but YMMV. Also, they expect you to have your own cleaning supplies, including paper towels, bathroom solvent, 409, a mop, and preferably, a vacuum.
I’ve never asked them to come on a weekday, but they start at 9am on Saturdays and 10am on Sundays.