Snap Cleaning

I had Kelly come clean my apartment a few months back. He showed up right on time– was very quiet and shy but I made sure to give him specific instructions. I left for work and came home to a sparkly clean apartment. Could not have been more satisfied– this is a great cleaning service.

We used snap cleaning for the first time after purchasing a Living Social voucher, and were extremely happy with the service. The apartment was spotless, it was a much more thorough clean than other companies we have used before. Would definitely use again.

Sue did a really thorough job, top to bottom, couldn’t be happier! The person doing the booking was also really helpful getting me the day and time I wanted even though it was short notice. Highly recommend the company!

We had Carla come clean our apartment. She was very early (1.5 hours), so I was skeptical at first, but Carla was outstanding!!! She was so kind, and incredibly thorough. She spent the full 3 hours scrubbing our place down. She worked on areas of our apartment that no other cleaner had even touched before! I highly recommend this company as well as Carla. She is the best! My experience was unlike any other service I have used in the past. I will definitely be using Snap Cleaning for my next cleaning.

I was very pleased with my experience with snap cleaning. My cleaning person was late because of subway issues, but once she arrived she told me she was staying to make up for the time she was late and worked very hard and my apartment looked beautiful. Would definitely use the company again

I used Snap cleaning for the first time this week. I appreciated being able to schedule online and getting an appointment immediately! I wasn’t home at the time which can be uncomfortable, but nothing was missing and they were completely professional. The actual cleaning was also great. Maybe a little more thorough but I am anally clean!

I needed someone to clean my old apartment after I had moved out. It’s something I would usually do myself but I have a two year old who thinks he’s quite the artist and that the walls are quite the canvas… es? Looked up several companies on Unilocal and came across the deal that Snap Cleaning had. It’s the first time I had purchased anything through Unilocal but the process was easy and straight forward.
Booking my appointment with Snap Cleaning was quick. I ran into an issue where I couldn’t enter any of the information for my voucher so I had to call them up but the guy on the phone was great. Polite and efficient.
When the actual day arrived, the cleaner (I forgot her name) arrived a few minutes early and got to work immediately. I left her to do her job and came back several hours later and she was still working away tirelessly. When she was finally done, the apartment looked spotless and for the first time since my son picked up a crayon, I was confident I would get my full security deposit back.

Asia from Snap Cleaners, gave me the most thorough Home Cleaning I have ever had. She was extremely detailed in making my apartment look and feel AMAZING when I walked in.
I highly recommend Snap Cleaners and ask for Asia

Service is very reliable and the employee polite. The cleaning was very good. A few spots missed, nothing terrible. Maybe next time it will be 5 stars! I do plan on using this service again.

In any service industry, you do not always get things right the first time, which is why the true measure of a business should be taken by how they resolve customer issues. My relationship with Snap started off well; they were able to schedule a cleaning for me last minute. Then it got rocky; when the cleaning was done, parts of the apartment were not cleaned that I had expected to be cleaned, and some areas were not cleaned perfectly. After a conversation with the representative in which it became clear that there had been a misunderstanding, he agreed to send a cleaner the very next day for another two hours. This time she did a fantastic job, and the apartment is sparkling. Thank you, Snap, for showing that you value customer satisfaction!

Had another great cleaning with Nimsy, who is the best! I won’t say that all of the cleaners are great — I had one that was not satisfactory — but if you can request Nimsy, I highly recommend her. I usually leave her a note with my cleaning «priorities» and let her know that if she can’t get through the whole list in the 3 hours, it is fine but just address the priorities in order. Easy to schedule and easy to pay. We have recurring appointments every 4 weeks. Highly recommended.

I thought it couldn’t get worse than Handy but these guys really take the cake. The cleaner arrived on time. She was nice enough, despite smelling like an ash tray, and I was hopeful that she’d do a decent job. I came home from work excited to relax in a nice, clean apartment and instead found the place «lightly» dusted, in many cases only around the pictures/​lamps on the furniture, and in some cases not dusted at all, with trash in the trash cans and the floors not much better than I’d left them. I’m glad I got the Unilocal deal because there’s no way this service is worth $ 80, let alone the full price, which was something insane like $ 140 for a 2 bedroom apartment that was already neat and just needed a basic cleaning. Never again.

nimsy (sp?) arrived on time & did a great job on our nyc apt, working nonstop for 3 hours to make the place nice.
5 stars for her & 2.5 stars for the company’s practices – making for a generous 4 star average.
i used a living social voucher to try them out, & also experienced the undisclosed $ 5 «appointment» fee (later dubiously explained as taxes even tho tax was charged on top of the fee). i see from matt c’s rvw that this is standard practice. and i do think that fees should be transparently disclosed upfront, rather than revealed after the appointment with a charge to my credit card.

My experience was fabulous. Our cleaner started on time, was so energetic, thorough and even explained what she was doing so I picked up some tips from her that would save me money on cleaning products. After the three hours, every surface in my apartment had been re-​arranged & cleaned. Snap has always pulled through for me with great with last minute booking needs and their customer service is great as well. I just booked my next appointment and am excited!

She showed up hungover… And took FOREVER to finish. She was also too intrusive in our business and telling her about hers. It was rather unprofessional.

We had a great experience with Snap Cleaning. Our cleaner, Nimsy, showed up 10 minutes early and worked hard for the entire 3-​hour period we’d booked her for. She was very friendly and nice, and did an excellent job — our apartment looks great. She paid attention to details and went above and beyond what most cleaners do — the place is spotless! We’ll definitely be booking them again.

I have been trying to find a cleaning service for a few weeks now and decided to give snap cleaning a try since they had a living social deal available. I met the cleaner at my apartment this morning and told her I wanted her to focus on the kitchen and the bathroom. I was horrified to come home this evening and find one entire counter in my kitchen dirty and sticky and random stray hairs on my toilet seat. There was also soap still on the shower wall. We keep our apartment very tidy and clean and I just wanted some extra attention since I have friends coming into town this weekend. I now feel like i need to do more cleaning than I would have otherwise to make up for this experience.
To make matters worse, I called to express my dissatisfaction and the customer service was terrible. The person on the call told me they could send someone out to clean the one counter and the shower wall (the two things I noted). I explained that those were just two things I noticed quickly as I walked through the apartment and overall the entire cleaning was subpar. I also explained that my friends were coming the next day and I didn’t really have time to wait for them to find a time to come fix the «problem areas,» particularly when it was unclear that they would do a better job than the first time around. He then stated that he could not refund me since I bought through a deal (note: I did not ask for a refund).
I would not recommend SNAP cleaning to anyone, even for the reduced price available with some deals. The combination of low quality cleaning and terrible customer service made this a truly regrettable experience.

I’ll start with the cleaning. I have been through a few different cleaners over the years and Diana ranked as one of the better ones. she didn’t get everything that others have gotten to in the 3hrs in the past, but the stuff she got to was great. I think she only missed the windows and a few other minor items. We probably would have hired her again had the customer support not ripped us off on the deal.
I ordered a voucher for 3 hour cleaning from Amazon Local for $ 56. They came, they cleaned and then I was charged an additional $ 5. The email from them explaining the charge said:
«The appointment price is $ 4.56, and applying $ 0.4047 for taxes, a total amount of 4.9647 has been charged to your credit card ending in…»
WTF? So I emailed them to get the refund on the erroneous charge, then they claim it is not actually for an appointment price, but rather for taxes instead. WTF?
I have used a few different services in the city before Snap and every single one bundles taxes in with their prices. So what really is happening here is that Snap is pretending to be competitively priced with other cleaners, then charging you sales tax that others include int he pricing.
The customer service rep would rather lose a repeat customer than to fix their errors.
So, to recap, the Big Red flags here are:
1. Undisclosed actual price before services are rendered.
2. Charging of additional «Appointment Prices», then later claiming they were taxes.
3. Unwillingness to rectify situation that was caused by clearly undisclosed and mislabeled additional fees.
There are cleaning companies out there who actually charge these low rates, but without the hassle and additional fees, and who are willing to be honest with customers. Shop elsewhere.
UPDATE
Michael R seems to have a very liberal interpretation of the word «clearly». Here is the voucher:
Where he thinks it «clearly» says there will be a charge later is highlighted on the bottom of the page, in size 3 font. What he thinks is bullying is a consumer standing up for his rights. Don’t let Snap nickel and dime you, other cleaners DO NOT charge taxes afterwards but bundle them on within their cleaning costs.
UPDATE
Michael R seems to miss the point completely. He thinks I have a problem with paying taxes, and is choosing to ignore the meat of the problem. I can’t post his private messages without his permission, but here is my reply:
(Regarding customer relations and service as a priority)
If they truly were a priority, you would be actually reading the content of my messages and review. Obviously I don’t have a problem with taxes. I have 3 problems, as listed in the review:
1) You did not properly disclose this to me prior to purchase. In my review update, I post a screenshot of the voucher of which the section you say is «clear» is written in the fine print and doesn’t actually say that I will be charged taxes, only that the voucher is not applicable for them. I was never told there would be additional taxes, or I would not have purchased the voucher at all. This is a clear and purposeful omission that is intended to increase your sales by being unforthright about the future charges.
2) Your email is mislabeled as to what the charge is for. It is your job to inform consumers of the charges they are being charged and why. Your receipt email claims that the charge is for the «appointment price», not that it is all taxes.
3) After pointing these out to you, your reluctance to make the situation right is a pretty big red flag that you don’t actually make customer service and customer relations a priority.
Finally, yours is the only cleaning company that has ever done this to me or any of my friends, and the public needs to be warned about it. It is my duty as an active consumer to rate and review problematic transactions, of which this was for the 3 reasons labeled above.

I purchased a Snap discount from Gilt City and thought with the great online reviews, this place was worth a try for my first NY cleaning service experience. The process was pretty easy considering I had a very particular date request. Therefore, I called up Snap and they were very nice with helping me secure my requested time and date. When the time came for my cleaning, the cleaner was punctual and very sweet. She was chatty and went through the apartment with me with what I wanted cleaned or dusted. After realizing I didn’t have enough sponges and cleaning liquids for her, I went out to my corner store and picked it up with ease.
I left her to clean while I ran some errands. Unfortunately, I must have missed her by a few minutes. Luckily, I did leave a tip envelope by her stuff before leaving the apartment. I understand it was only a 3-​hour cleaning session, so my expectations were low. My priorities was to have her clean the bathroom and dust the entire apartment. When I did the post-​cleaning inspection, I noticed she did a decent (not great) job on the bathroom, but missed a lot dusty spots in our apartment. This was a surprise to me because I had asked for her not to do the floors, linens or kitchen. Overall, I understand this was a discounted cleaning service and she was awfully nice, but it left less than satisfied.

I had a great experience from this company. I bought the Livingsocial deal and was very glad I did. The person who cleaned my apartment was very thorough and spent three hours very carefully cleaning my entire apartment. When I came home form work I was beyond excited. I opted to have to cleaning person use my own cleaning products to avoid some of the issues other Unilocalers have had with the company.
I was very pleased with this company and will certainly use them again and recommend them to others. I even got an email saying they would offer me 30% off my next cleaning if I left a review on Unilocal or another website. :)