Discount Tire Store – Bountiful, UT

I am absolutely locked on Discount Tire 100%. I will continue to purchase and have all my tire needs and services done at Discount Tire. Their service has always been great and always surpassed my expectations. I always replace my tires there and I truly recommend purchasing the certificate they have which is a tire warranty. It is so worth it. If your tire is ever damaged, they replace it with a brand new tire for free. There were a couple times where I had a nail in the tire and it damaged it and another time my tire was basically cut badly and Discount Tire replaced the tire both times with a new tire at no charge what so ever. They also do all the rotation and balancing for free with you tire purchase. Their service is great, fast and very professional.

God these guys rule!
Had a great experience today (again) with the bountiful location. Every time I come here I am amazed at how excellent their customer service is…

Nicest people ever. Couldn’t have gotten better service. And super fast. Fixed a broken stem in minutes.

Being a discount tire customer ever since I moved to Utah (~8 years) makes me hesitant to write such a negative review, but Cally went out of his way multiple times to try and scam my wife and I out of money and waste our time. This review only reflects that of the bountiful store, as I’ve had great service at the one on state street and the one in Sandy.
Go in to swap rims/​snow tires onto my wife’s car. They won’t do it and say the rims were damaged do to improper installation. Great, since they were the ones that installed them last you would think they would take responsibility for that. Cally also decides to tell us we don’t need snow tires as we have perfectly good all season tires. I didn’t realize Cally is all knowing about how we use our car, but why do they sell snow tires if they aren’t better than all season tires? I think it should be at the customers’ discretion whether they need snow tires.
After much arguing, multiple visits/​phone calls and them trying to sell us new rims they offer us a new set at a discount. Then after they get the new rims in he tries to sell us a set of snow tires when the snow tires have less than 10,000 miles on them. They look brand new. After some arguing he agrees to install them and makes us feel as if they are unsafe when there is nothing wrong with them.
After the swap he claims he has the right to keep the old rims, which was never even mentioned nor agreed upon. Why does he want the old rims if they are damaged I wonder? Maybe it’s because they aren’t actually damaged and are worth money. Also they are worth money as scrap as well for the metal. After more arguing get to take the rims home. After scrutinizing these so called damaged rims I have to say they don’t actually appear damaged to me, but that’s for another day and a question for a reputable tire shop.
Either way bountiful tire lost a lifetime customer. There is just something wrong with this location and whatever you do, don’t deal with Cally. He will lie to you just to make a buck. Extremely disappointed with not only this visit but the last 3 visits I’ve had to this location.
Lie #1 — Rims are damaged
Lie #2 — Need new tires
Lie #3 — Told my wife that I agreed to let them keep the old rims
$ Lost greater than $ 100
Time Lost greater than 10 hours
Definitely in contention for worst customer service experiences of my life.

In the past I have bought multiple pairs of wheels and tires from discount tire. My recent experience in bountiful will keep me from going back there. I was looking to get wheels for a camper but was treated very poorly they have lost my Business from this experience.

It’s the little things that matter. I’ve come here for almost 20 years and never have I been disappointed. They care, they take care of you. One time, they even put the wrong tires on. They quickly made it right, fixed the problem, and created a loyal lifelong customer.

Sorry, they might have good priced tires, but the customer service that takes place when you go in for a rotate is lacking. 2 hours to wait for a rotate is not acceptable. I’ll spend a little more for my tires next time to make sure I have better customer service. (Tri-​Angle Tire Service/​Goodyear on US 89 has my recommendation.
Ciao.

I grew up with my dad telling me that another national brand was the ONLY place to go for tires and service. And I stuck with that. Until yesterday. I was so disappointed in my experience there. Not what I have had over the past 20 years. After a VERY crappy experience at the competitor across the street, we went to Discount to price out 4 new wheels and tires. I wish I remembered the guy’s name but he was fantastic. We ended up with better wheels and tires than what we had priced across the street. We were also offered a loaner tire for our SUV until our wheels came in since our old tire was shot. I have never had that happen at a tire store before. Discount, you won my heart… and my wallet…

I have been buying ties from this company at an other location for longer then I would like to admit. Always had great service and this location is no exception. Friendly never any problems and the place always looks great. Would not buy tires from any one else.

Excellent service, hit a giant pot hole and it warped the tire and the customer service fella was so nice and friendly I was kind of thrown off actually only problem is that their a bit slow like 30 – 45 minute wait slow

I’ll keep this review really simple:
After a phone call here, I literally showed up, and got four new tires put on in 30 minutes– and the price was what I had researched (and was hoping for). Best customer service experience I’ve had purchasing tires.

I have never had a bad experience at a discount tire store and this one did not disappoint. Had a nail in a tire they fixed it no charge no questions asked. The next day I noticed the center cap missing went in to see if they had forgot to put it on (though I swear it was there) they couldn’t find it but the manager Adam ordered me a new one at no charge stating «if it fell off after we worked on it we clearly didn’t get it on right.» This customer service doesn’t exist everywhere. I’ve bought a lot of tires from discount but never at this location… yet. Thank you discount you guys are awesome.

I have been a customer for the last 10 years… I wavered 1 year and bought tires through Costco. I later regretted that and went back to Discount. They are friendly, helpful, and have good prices. I never fear them screwing me over. The only complaint I have is that they often take longer than they say. I don’t mind waiting but I’d rather know that it’s going to be 2 hours and not 40 minutes.

Bought tires here a couple of weeks ago. To start, I was impressed that when I called asking for details about some tires and a quote that he stayed on the phone with me as long as he did, never rushing through helping me understand the tires. I didn’t get this kind of service when I called competitors and the quotes were higher elsewhere. Then when he went to schedule an appt for me, he noticed that I had previously purchased my tires from Discount Tires and that my current tires might still be under warranty! When I came into the store, I was helped immediately and they told me that I could get over $ 35 per tire for my old tires since they were still under warranty. I was so happy that they took the time to notice this and save me money. I had no idea that they were under warranty. I will definitely come back because I felt that they took the time to help me pick out the right tires for my vehicle in my price range and they helped me save a lot of money in the process! Customer for life.

I had Discount Tire rotate the tires on my 2006 Subaru WRX on Saturday, Sept. 24, 2011. The tires are mounted on Enkei RC-​T4 wheels, a rare motorsport wheel that’s expensive/​difficult to find in the U.S. The workers damaged one of the wheels, dismissed my complaints and told me to buff out the metal burr caused by their tool with Turtle Wax.
After posting an extremely critical review here and on Twitter, Discount Tire’s corporate staff contacted me. That set the ball rolling. The local store management owned up to the damage and offered to have the wheel repaired at no cost to me. I agreed.
The repair is pretty good… passable but not perfect. The nature of the damage meant the repair shop had to sand down a beveled edge on the wheel before painting over the powder coat. There are minor imperfections in the paint on close inspection, but nothing that would be visible from a few feet away. I will still see the impact of the damage, but others likely will not.
Ultimately, I am impressed with the willingness of the Discount Tire at both the corporate and local level to set the situation right. The gold standard of customer service is to never have a problem and I’d have preferred to have avoided the entire situation. That was not the case here, but Discount Tire did an admirable job of responding to my complaints. As such, I’ve upgraded my original one-​star review to a four-​star.
I will continue to recommend that friends and family use Discount Tire over lesser shops (*cough*BigO*cough*BurtBrothers*cough*), but with a caveat.