Bountiful Bicycle Center

I recently had an issue with my specialized shiv that was one a couple months old. I dropped it off on a Monday and needed it back by Friday for a triathlon race I had on Saturday. Patrick was the gentleman who helped me out. He was awesome! He called the manufacture on Monday, had the bike to them on Tuesday and specialized ended up not only replacing my frame with a new one, but because I needed it done so quickly and they only had one in my size they ended up giving me a new special edition custom painted frame. I was blown away with specialized’s customer service and lifetime warranty they have on their bikes. I am now officially a loyal specialized customer for life. Patrick stayed in contact with me every day between Monday and Friday keeping me updated and calm making sure the bike will be done in time. I could not of had a better experience with Bountiful Bicycle Center and with Patrick! I picked the bike up Friday morning, they switched over all the components and made sure to make the dimensions of the bike identical since I just had a professional fit done on it. This is the only store I will ever get my bike serviced at for now on. Thanks a lot for everything BBC and a huge shout out to Patrick! Give that man a raise!!! This place is customer service at its finest.

This place has a great selection of (over-​priced) bikes but the customer service is abysmal. Expect long waits to be helped. Save yourself the frustration (and dollars) and look elsewhere.

I took a friends old bicycle in to have a tune up in hopes that she would find interest in riding again. I explained this to the mechanic, and he assured me they would get her bicycle in good working order. After several weeks it was finally done, and my friend went and picked up her bike and took it home. I later saw the bike, and the derailed looked like it wasn’t even inspected, there were still COB WEBS in her spokes, and they didn’t even air up her tires for her! RIP OFF!!!

My bike had been in storage for a couple years, so I took it in for a tune up. They have a very nice store and friendly staff. They told me it would take about 10 days so I said great and left my bike there. So far, so good. Then they called me the day before my bike was supposed to be done and said they didn’t have the tubes in stock so they would need to order them and it would be an additional 1 or 2 days. Again, so far, so good. I appreciated them letting me know. Then a week went by without me hearing from them so I called again. This time they told me the tubes were on back order and it would be no more than 7 more days. So now I’m thinking okay, I’m a little bothered that they didn’t let me know, but no big deal. Then 2 weeks went by and I didn’t ‘t hear from them. I called and she said they were still waiting for the tubes. I asked what kind they are, because I was thinking I would try finding them online. She put me on hold for several minutes, then came back and asked if she could call me back. She called me back about 30 minutes later and said my bike was done and ready for me to pick it up. I asked what happened and she said they had received the tubes a while ago but they had forgotten about my bike so they never got it done. She said, «But it’s ready now!» as if that makes up for them forgetting about my bike. She didn’t even say that she was sorry.
So my experience with Bountiful Bicycle Center started out really great, but went downhill. At first, I appreciated that they were keeping me in the loop and calling me with updates. But it’s frustrating that eventually they stopped calling and I had to keep calling them, and it’s very frustrating that they forgot about my bike. When I called the last time, she told me they were still waiting on the tubes, but when I pushed for more information (the kind of tube), that caused her to actually look into my case and discover that the tubes were sitting right there. If I hadn’t asked, who knows how much longer the tubes and my bike would have sat in their shop, forgotten.

I have been using this great place since I started riding again, earlier this year. Every time I go in, the service people are excellent and treat me with respect, regardless of when I’m a little upset. They take care of their customers, which is why I use them exclusively. Its a great location, lots of inventory, and like I said, the customer service is exemplary. So. glad they are here!

If I could give these guys 6 stars I would. I have been riding bikes all my life and have lived in 6 different cities as an adult. I have taken my bikes into shops in all those cities.
Many bike shops in many cities that have top notch frames and gear seem to have that pretentious «We all race Cat 4 but we know some Continental Pros» aura around them. That is NOT the vibe of Bountiful Bikes.
My dad even bought $ 500 of gear when he was in from out of state because their customer service is so good. The owner Brady personally helped me fix my bike carbon seat post/​seat issue when I was out riding. I didn’t even buy my bike there and he did this for me.
I highly recommend BB whether you want that Tarmac with Di2 or just some cheap Raleigh. They will help you on all levels.

Bountiful Bicycle Center is a Specialized, Raleigh, Pivot, etc. carrier with average prices and service for the area. Bought two bikes for my kids here in April as I wanted somewhere close for easy service while it is free, and try out some different bike companies. Tune ups are good and service not bad.
Specialized boys 26″ wheel bikes are not bad as they get double walled wheels and can take some punishment. Price is the same as other stores, but they do give you some discount with your purchase (every bike store usually does something similar). Overall not a bad purchase overall.
Raleigh Eva 2.0 was for my daughter which was a big disappointment, but you do get what you pay for. She ended up crashing it while riding the neighborhood, but the shop is not too helpful on doing crash repair without paying full price for new items. I think that is more with the bike company then the shop, but some shops try to help more. Still figuring out how to deal with her bike, but they will do free labor and tune ups on it for the first year.
Average bike store from what I have experienced overall so 3 stars. I do wish they gave you the manuals with the bikes and provided a little more help with crashes. Bike shops are a mixed bag on what you get, and this shop is around standard and worth looking at if you are close to it.

Nice shop– plenty of selection. Bit pricey but at least you’re not paying shipping and waiting 2 weeks for that something you need now, and you don’t have to drive into SLC to get that something you need for the morning ride. I went there for special tubes– which they were out of– and they promised to call me as soon as they came in. Eventually, I did have to get them elsewhere, but I also rec. a call about 8 weeks later telling me the tubes were back in stock. I don’t know if the call was as soon as the tubes came in, but it was nice to have the follow-​up. I think that building a relationship with this shop would be worth it. I think the owners are on site too, mostly, and that is always a comfortable feeling to have the decision makers ready to assist. Wish they’d sponsor a bike mechanics workshop. They also have a large selection of bikes.

This is a great shop because it is easy to get to, easy parking, very knowledgeable staff (Taylor is the man) For the two other posts on prices-​they are no different than any other high quality bike shop-I’m sure their prices are very competitive, go to REI for lower quality, hacky service, un-​knowledgeable (but enthusiastic) staff and lower prices.