Performance Ford Lincoln Bountiful

I had an extremely positive service experience here recently. After getting an oil change and rotation done on a Lincoln Navigator in our fleet at Larry Miller I was told the front axle seals were leaking. They could not give me a rate for the repair and told me I could leave the vehicle so the techs could come up with an estimate within a day. I called around to Henry Day and Performance and these guys were able to get me a rate that sounded very reasonable and told me they could get the fix done the same day. Henry Day took so long to get back to me that I was already done by the time they called back.
Compared to the slugs at Larry Miller these guys were extremely professional and eager to please to a degree that I did not expect possible from a Ford dealer. Their lounge is small but well stocked with soda, an awesome espresso/​coffee machine, cookies, and popcorn, just like most other decent dealer service lounges in the SLC area.
The drive up from SLC was very short and totally worth it to get a positive service experience. I would definitely recommend giving them a call before you commit to torturing yourself with Larry Miller in SLC or Crandall in Park City.

Well, plain and simple. AWESOME!
Kameron was pretty GREAT. I had to put him in his place a few times though ;)
We shared many laughs and he totally understood the time I was taking to make the decision (4 hours haha)
Even after the sale Kam has been super helpful with all my questions.
Pretty much the BEST experience I’ve ever had with buying a car.
THANKS GUYS!!!
Kameron
Dave
Scott
Leo
A MUST GO PLACE IF YOU’RE LOOKING TO BUY A VEHICLE!!!

When I walked into the perform service center I was greeted immediately they gave me a ride to go get breakfast in the came and pick me up all while doing an excellent job and oil change.

Love my Ford Escape but sales could use a lesson in ethics. Will not be returning to this dealership.

I’m writing this almost 5 years after the purchase of our first vehicle.
The Sale:
It was an internet priced certified pre-​owned 2005 Ford Escape. The price was right for our budget and the vehicle matched our needs. As a now grown family, I am saddned that I am stationed on the other side of the country or else I would be making my family’s vehicle upgrade purchase at Willey Ford:(
Chris Hansen helped my wife and I when we were newlyweds looking for a car that I felt comfortable letting my wife drive it in the winter. As a testiment to Ford’s quality (and having this car beat up a bit along the last 5 years) it is still running like a champ.
The Service:
Being our first vehicle together we wanted to take care of it as best as we could. The service department here was outstanding. Every 5^th oil change was free, and Wed. was lady’s day (best value ever).
I was never ONCE pressured into getting something worked on that I didn’t ABSOLUTELY need.
Overall — — I see why my parents bought their Edge from this dealer. Excellent customer service, not pushy in any department and they know how to treat you.

Below is a follow up to my situation. Glad I am still on their marketing list.
Hi Chris,
As a matter of fact, as I stated right in my first phone conversation with you that I dislike being lied to. Upon closing the deal with the car-​of which I paid full price. I had proposed that you keep the ski rack and give me a credit, and you said, in the presence of several of your co-​workers, that you would get me the second key to the car in addition to a full tank of gas and I could keep the rack. At that time I did not realize there was only one key. When my plates came and I called for the second key you had no memory of our conversation and would not stand by your word. Ending what I had considered a decent working relationship… FOREVER. At this point, I have done nothing to remedy the situation on my end-​which is VERY unlike me. I am a tough person and I figured– ‘my bad, I should have gotten that in writing’. Caveat emptor. Aside from doing a little research on a nice LIER LIER billboard for outside your dealership and a bad Unilocal review I have not done my usual retaliation for a situation where I am treated this badly — -DO NOT contact me again! But please, feel free to use me as a reference as I would love to warn others of your shabby service.
Thank you,
Kim
Date: Tue, 18 Sep 2012 15:34:18 +0000
From:
To: kim
Subject: Thank You From Willey Ford Lincoln
Dear Kimberly,
It has been my pleasure to assist you in purchasing your BMW X3. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible.
Referrals from clients are earned. I want you to be 100% confident in referring me to friends, family, neighbors and co-​workers. I want to earn that right!
Please don’t hesitate to contact me with any questions.
Always at your service,
Chris Hansen
Internet Sales Manager
Willey Ford Lincoln
1−801−879−6878