Starbucks

They never make the drinks right here, and that usually means they don’t put enough espresso in and the drinks tastes kinda gross. Seems like either their machines don’t work right or they’re badly trained. Also, as someone else pointed out some of the people who work here even give customers some passive aggressive or just blatant attitude. Unusual for a Starbucks.

The manager is the WORST ever! Serve serving, sarcastic and the worst excuse for being a ‘self-​professed Christian’ I’ve ever met. She needs to be fired.

This is the worst run Starbucks I’ve ever tried. Perhaps there is no trained manager to keep the team on task? Fool that I was, thinking I could hop in and grab some coffee and oatmeal on the way to the lab to start an early experiment. I waited for over 10 minutes as they «prepared» something they didn’t even have in stock.
The kicker: my drink (the one item they did complete) is tepid and it was made improperly! Ha. Fantastic. I should also mention there were more staff than customers when I went in.

again! off-​duty staff — 2 of the same guys as earlier report — grabbing this and that for their own drinks, getting in way of the barista, conversing non-​stop with him, while paying customers wait! very unprofessional customer service, poor customer relations

Lines are too long. Although I enjoy the coffee, I can’t wait 20 minutes for it. The servers/​baristas are nice but slow and Inefficient.

The line for this one has been shorter than other options on my walk to work, so I was wooed by a short wait time. In my caffeine deprived haste, I failed to note that this one is more expensive than usual! The one tucked into the Citizen’s Bank across Atlantic Ave always has a longer line, but is regularly priced.
That said, the people working here were very nice, especially considering the cranky commuters and weirdo population that hangs out at South Station.

Hmm, I call and «Peter» answers, and yet he hangs up. Is this some new type of customer service practice? «Yes, sir, I answered the phone but there was no one there.» The first time, I thought it was a mistake, but by the third time, Hello!, I realized that this was New England customer service at it’s finest.
Coffee is perfectly good Starbucks — what else would you expect? — but as others have noted, rude, unhelpful staff make this not a fun place to be.

The worst Starbucks ever. Rudest staff, worst coffee. The manager frequently shouts at her staff in front of customers and the staff turnover often. The ones who stay are curt and often rude.

They get three stars because they are a well oiled machine as far as efficiency and pumping out drinks in a timely manner HOWEVER ever since new management took over a few months ago staff rarely smiles, not warm and friendly like it used to be. Also– not sure why the website says they open at 530am when doors don’t open closer til 5:50am. Used to be able to stop on my way to work in the morning but now the opening time has changed.

Very efficient and friendly service!
I stopped to grab a mid-​day pick me up while I explored Boston on my own. The cashier didn’t get irritated when I couldn’t get my mobile card to load. :) And my drink was finished by the time my card loaded & paid!
Not a lot of seating, I think most people just come down from the towers to grab a drink.

This Starbucks just WORKS for me. They are used to a very high volume of people, and have the staff to deal with it. The manager (Suresh) amongst them, are super professional and friendly to deal with. Even with the line out the door, you can usually get through the whole process of going through the line, paying, and waiting for your drink in about 6 – 7 minutes. That level of efficiency is astounding, but they blow me away with how quickly they manage when there isn’t a line. Almost all the baristas have a smile on their face, even early in the AM. 3PM is a big rush time for this location but mornings have gotten a little better since the location within South Station opened up.

I used to work right near South Station and would frequent this Starbucks daily for my mid-​afternoon coffee break. We have since moved offices to the Financial District, and while I still patronize the chain, the difference in efficiency and quality of service between the two locations is substantial enough to warrant writing a review for the 1 Financial Center location.
Anyone who drinks coffee with any degree of regularity can attest to the quality of Starbucks’ blends. From the clean water and rich flavorful beans they use to brew their coffee to the tasty pastries which satisfy one’s craving for a snack quite well, I have never received a bad food or beverage item from the chain.
However, as with any franchise, quality of service can vary from location to location. That said, I can firmly attest that the service here is nothing short of exceptional. All of the baristas work with lightning-​speed efficiency and brevity, yet somehow manage to neither sacrifice quality nor come across as rude in the process. I swear, there were times where the line literally stretched out the door and I was still served and heading back to the office in under 5 minutes! In addition to the great service, there are a couple of other perks that set this Starbucks apart from other locations. Members of the staff would frequently hand out free samples of new pastries and the store was always decorated festively around holiday seasons. Finally, the fact that they had readily available soy milk is a major selling point in my estimation, as I normally have to awkwardly flag down a barista and hold out my cup in the hope that he/​she will be so kind as to grace my cardboard mug with some dairy-​free goodness. No complaints at all about this location, in short.
Of course, this location doesn’t have bathrooms, but considering the caliber of clientele that loiters around the South Station area, you can hardly blame them!

Not sure if their drinks are too sweet for me, but I can’t stand it. I got a frappucino and it was THE most FOUL drink I’ve ever had. If I didn’t have to leave for work, I would’ve complained. All the drinks I’ve ever tried were gross, except the refresher and green tea latte. On top of that they get my order wrong half the time. I always went to starbucks as a last minute stop before work thinking I can make it (I work across the street) and that’s a joke. They’re so ridiculously slow! Never again am I coming here.

I love this place, but beware of long lines in the morning during rush hour — people looking for their morning caffeine fix

I feel silly writing a review of a Starbucks. There shouldn’t be much variability. You either know what a Starbucks offers or you don’t. However, this Starbucks has an amazing staff that knows how to handle a high volume, high-​throughput crowd.
In the mornings, when the commuter trains and subways arrive at South Station across the street, the lines in this Starbucks can go out the door and into the lobby of the building. But the folks that work here get through those lines in minutes.
The Starbucks corporation should take note and use this location as its model for training. These guys are doing things right.

This is one of my favorite starbucks. With ample seating both outside and inside, you will probably have a table. Most people buy their coffe and leave anyways.
I had lunch here but there weren’t many options. I settled for a panini.
Great location too– its near South Station.
I wish there was a toilet though!

Huge fan of this Starbucks! Ever since I started working in this building, (talk about convenience,) I have accidentally made myself a regular at this place. All of the barista’s are super friendly and very efficient, which is necessary seeing that the line consistently extends out the door into the atrium of the building every morning around 9am. But the staff here works quickly, methodically and productively to keep the line moving while still conversing with the regulars as well as witty conversation between themselves which promotes a sense of unity and teamwork.
They make the coffee exactly as you request it and really remember it if you consistently come in. My co-​worker likes to get his latte at 170 degrees, (trust me, I know it’s over the top,) But when I walk in they ask if I’m picking up for him and if I say yes they’ll make it exactly how he likes it.
When/​If I ever leave this job, I’ll be super sad to leave this Starbucks behind.

Okay, so I’m not a coffee drinker but I come here for the oatmeal and to satisfy the occasional frappé craving. It’s just sooo good here.
What makes it great are the people. The baristas are so nice and all with great personalities and are so efficient; you guys rock!

Long line in the mornings but it moves fast. Staff are very efficient — I witnessed a couple of people complaining that their drinks were forgotten, but these gaffes were remedied quickly and cheerfully.
There are no soft chairs to enjoy your coffee in, only stools at a counter and low tables (sad face).
But this location does well on my universal yardstick: they make a smooth, creamy, chocolatey-​tasting latte.

Tried to stop in this morning for my Pumpkin Spice Latte but the line
was super super long… too long for me to wait so I headed to the next one.
The lines are not long in the afternoon when I am heading out so I usually grab a hot cup of Joe to go.
The place is nice and is sort of hidden in the big building of One Financial but this is a good place to go if you need a place to sit.