Allen Edmonds

Allen Edmunds is one of the few American dress shoe manufacturers remaining, and they make outstanding products at a fair prices. Their attention to customer service is outstanding. When I had an issue with a pair of shoes, they replaced them free of cost nearly a year later. From now on, I will definitely be buying all my dress shoes from AE.

Just purchased a great pair of loafers from John Moxley in BOS. Great shoes, and good service from a knowledgeable salesman. Can’t beat that combination!

Excellent service at this store. Had a problem with an item ordered from the factory — the manager here replaced it without any fuss. I look forward to buying more shoes and accessories here.

I bought a shoe here last year, and there was one guy there. He was lousy, but at least he was nice. He should have:
1. Measured my foot!
2. I bought Norwich in 10D, which is my new size. However, the model Norwich runs NARROW AND LONG, so I should have gotten 9.5E! He could have given me advice on this, instead, he was…
3. UPSELLING THE WHOLE TIME! He was trying to sell me these ugly $ 95 belts!

score! impeccable customer service, quick, knowledgeable, courteous, and able to handle surreptitious purchases made for my shopping partner: D double score! parking may be difficult in the area, you may need to walk a little. but it is worth it! john moxley is the shoe MAN.

After buying a pair of Allen Edmonds last year during some super-​mega-​blowout-​almost-​free sale at Nordstrom, I finally realized what all the hype about the brand was about. All my life I was buying sub-​$ 100 dress shoes and becoming frustrated when I had the replace them 6 months later after they disintegrated. Consulting the internet, I stumbled upon AE as a viable brand. I’ve always avoided them due to their price, but now had the opportunity to buy them at discount. Now, after having that pair for over a year, I decided to start replacing my other dress shoes with AE’s and have been using the State Street store to do so.
All the employees here have been nothing but a pleasure to work with. They are patient with all of my dumb questions and will not hesitate to bring out multiple sizes/​widths to make sure the fit is right. I had a warranty/​defect problem with a pair of boots and they exchanged them no questions asked. Similarly, I brought home a pair of oxfords that I swore fit like a glove in the store only to find out at home they were a bit cramped. They exchanged the shoes for me and though they did not have the right size in stock, they shipped them straight from the warehouse right to my apartment at no extra fee.
Having owned a few pairs of AE’s for a while now, I can safely say that they are my favorite shoe company. Their customer service is on par with Zappos/​Amazon and L.L. Bean and the shoes will last me 10−20+ years with proper care and re-​crafting.
Do the math. If you spend $ 300 on a pair of AE’s and have them re-​soled every handful of years, you are saving more money in the long-​run over buying crappy $ 50 shoes every three to six months. My grandfather always told me to spend extra for the three W’s in life: watches, whiskey, and women. I’m adding a fourth W to that list: wingtips.

Don’t let the small size of the store fool you. I dont like buying shoes. In fact I hate it, simply because it is impossible to fit me. My feet are essentially cobblestones. This means that I need wide, non pointy shoes with a good deal of support. Ohh I also wear through things quickly.
I started my search at the Newbury St. store, but they informed of a sale happening in a few weeks. The State St. store was very accommodating, allowing me to try on virtually every shoe on a few minutes before they were supposed to close.
The sales person was knowledgeable in a shoe sales person type of way (kind of creepy akin to a used car dealer). I ended up with a nice pair of cordovan Bradleys that may break in during the next century. Aside from a few blisters, which was a result of wearing only Crocs and Birks for 6 years. Things are going good. The only downside was the typical upsell of «care» products at the end. I naturally bought most of them, but I kind need them.