Crocs

While I am generally not a fan of crocs, I bought a pair of their ballet flats a few weeks ago because a friend was buying a pair and we could get a second pair half off. I wore the flats around town for an afternoon and they were super comfy. The only problem was, the left shoe was noticeably larger than the right (almost as if it had been stretched or perhaps it was the shoe everyone tried on for that pair…). In any case, I brought the shoes back to the store to see if I could exchange the shoes for ones that fit better. I was not expecting much since I had worn them outside for about a 3 hour walk. However, the ladies at the store were so helpful and happily let me exchange the shoes. Long story short — GREAT customer service!

While I am not a crocs fan for myself, they are GREAT shoes for my kids (and my wife who does happen to be a nurse).
When I purchased a pair for my oldest daughter a couple weeks ago, they turned out to be a bit too small. I returned them to the store a few days, planning to get the bigger size plus 2 additional pairs for my younger daughters. Unfortunately, they were sold out of that shoe style completely. The manager helped me purchase them online using his iPad and honoring the same buy 1 get 2 at half off deal that was in store.
After 2 weeks waiting, the shoes never arrived. I called the main customer service number for crocs, only to find out the shoe order never «dropped» meaning the confirmation email i got was never converted into an actual order due to some computer glitch. I was told i would need to re-​order the shes. After politely asking if they could just re-​order for me, and explaining a store credit was involved (which i could not utilize if i replace the order) and a lot of time on hold, i was told they could get me a gift card in the mail with the credit, so that i could then re-​order the shoes. I did some quick math in my head and realized it would be the end of summer before i got the shoes at that rate. I told the representative this wasn’t acceptable, and started to get annoyed at their lack of understanding. She said she could then connect me to a supervisor, but all i got was a recording on a loop saying their volume of calls was high and i should call again later.
Rather than revisit the experience with their crocs customer support, i called the store directly. The manager who helped me originally listened to my story, and immediately offered to help. He called customer service himself while i waited and sorted out the situation. In the end, i got all 3 pairs of shoes and the two additional pairs were free of charge.
This store manager, Ken, was fantastic and he should be immediately put in charge of Crocs customer service department, in my opinion!

Excellent service at this store
Very attentive and helpful staff — David, i think the manager, was attentive and extremely helpful.
I had a pair of canvas shoes that were pretty worn out after wearing them for just over a month — i did not have my receipt with me (my wife had bought them for me) — they replaced it for me no questions asked — kudos for fabulous service
Happy Repeat customer
A.N.

Geez, why do people review the store just to say that they hate Crocs? That’s not the point of these reviews morons.
Sure, they look pretty crappy, but I was forced to buy a pair due to the nature of my job. The customer service was fantastic! I was worried about the fit and they told me that I could bring it back if I had any problems — even after wearing them for a bit.
I was there on a busy Saturday, but even then, there were plenty of employees to help the customers without being overly eager. Also, I had looked into several styles online and the store had every one of them in my size.
Overall, if you have to buy Crocs (and please say it is only because of your job), this is a good store with a fantastic selection and helpful staff.

I came by here today on my lunch break to check out the store. I was unaware that there was a Crocs store here and when a lady told me at work I got kind of excited. I was originally going to order a pair of rain boots online through DSW because I knew if I went into the store there was a high risk I’d end up buying more.
Yeah, laugh at it. Crocs are silly looking and what-​not, but they’re damn comfy.
The rain boots are fairly normal looking and were much needed. I have a pair, which are so uncomfortable and believe it or not. I wore a hole in them and they are fairly new (as of last year), so the time was there to buy a new pair.
I had called beforehand to be sure they had the rain boots in the store and then went over there. The staff was very friendly and accommodating when I was being the typical, hmm 7 or 8… 8 or 7… can I try the 8, no 7 no 8…
The store was semi-​busy with foot traffic but the lay out of the store was designed well and there wasn’t any one area that was overcrowded.
It was colorful and bright in there. Very welcoming and I will be back there because I saw some cute flats walking out in the window. You’d never know they were from the Crocs store too so those are on my horizon.

I’m sad to see these negative reviews of this store. Ok, i know a lot of people don’t like crocs, so be it. they may not look the greatest, but they are comfy, i’m sorry, durable, and easy to clean. ive walked quite far in mine and not had sore feet. the customer service was very good, i got asked by more then one person if i need help and someone checked in the back for sizes that werent out front. i was offered a free shipping coupon if i wanted to order online. this store was out of a lot of sizes, but crocs are popular. they have much more then the traditional beach crocs too, the bistro and work ones offer a slip resistant sole and more support. if you’re not determined to hate crocs, this store is worth roaming through touristy fanueil hall for.

I give this store one star for still existing. I thought I might have been mistaken when I first saw the storefront. People may love Crocs but why does that mean that there is an entire store filled with them? I would much rather have a Pinkberry yogurt shop in it’s place, I guess I like my fads current.

Yes, I admit it, I love crocs. No, I am not a nurse. They are great shoes, very comfortable, available in many colors, and quite durable. I own more than one pair and I love them all.
I usually buy mine online or get them from my mom (she knows I like them and gets them as gifts once in a while). I saw this store a while back, in the dreaded tourist trap called Faneuil Hall. I ended up in the area over the weekend and decided to take a peek.
They had a pretty decent selection. Not just the regular crocs either, some were the flat shoes, mary janes, etc. I tried a few on and decided on a pair.
I went to the check out. There were about 5 people working there, all too busy chatting to ring me up. Which is fine, I know working retail sucks. The girl who rang me up asked if I wanted to donate a $ 1 to some charity they sponsor. I declined politely, as I always do in this situation. (I am very specific in what charities I donate to, I do it on my own time, and I research them before donating, but that is beside the point).
The girl then berated me for not wanting to give. I still said no, so she thought it was cool to turn to one of her lazy co-​workers to make fun of me. While I was still standing there. That is so many kinds of rude, I can’t even begin to explain. There is no reason to sit there and laugh at a customer buying a product in your store, while she is still purchasing.
To top it all off, the shoes were $ 10 more than advertised. I might have considered buying them anyway, but after the way I was treated I said no thanks and walked out. And I will never be walking back into that store again. And I hope other croc lovers will see this and not shop there either until they learn some customer service.

There are three kinds of people I will not judge for shopping here.
1. Someone wearing nursing scrubs.
2. Someone wearing a moo-​moo.
3. That totally hot rock climber guy from Colorado who sat next to me on my Jet Blue flight — MOTHER MAY I?!
Crocs expanded its east coast retail by opening their first actual store in Faneuil Hall Marketplace.
I took a peek, mostly out of FTR whoredom, but also general curiosity.
The walls are covered in Crocs in every color you could imagine — including puke! (puke being my own after throwing up on the wall).
They also sell a small selection of high heels — shoes I would expect to see on some short-​skirt-​skank in the Theatre District on a Saturday night or on a hooker (kinda the same thing I guess).
And finally, they are now selling clothing. Clothing that reminds me of the bargain rack at Kohl’s. And my father.